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Linda L
Customer Reviews for Macs Towing Service LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you SO much for accommodating us with dropping off the truck at your location - it saved us 2 hours of travel time - again thank you!
BRYAN GPicked up after hours I forgot my phone and one of the workers helped me out with his phone and they got me taken care of in no time. I would definitely recommend this location for anyone who needs a rental truck. Miles add up fast so pack tight.
Deborah GStop trying to overbill me for gas
Brian PNothing, they were very professional. And made it simple and easy. I recommend this location and will use them again. Thanks Uhaul
Terrell BWiper blades were worn out and would not clear windshield. The driver side sun visor was broken and obstructed driver view. Headlights were adjusted incorrectly making night driving difficult
Scott SRight off of Route 13 north of Smyrna. Very simple process, I was all done and loaded up with the trailer in about 10 minutes..
Joseph RNothing could be better. Mac always provides great service.
Andrew WN/A
NICOLE WSry easy to rent on the app. The location where truck was rented is well run.
Ronald BThe gentleman that assist me was fantastic. Walked me through everything very quickly in and out no issues no concerns. Great job will be coming back to this location.
algie cThe owner was very rude on the phone. No customer service approach.
Siah TIt would be great if they open a little bit earlier. I always have to wait for a couple of minutes most of the time I schedule an appointment.
Charles NMaybe have alittle more space to maneuver in the parking lot.
Jaimeson BMac himself got the trailer for me. The transaction was quick, hook up was easy, and Mac was very personable.
Andrew WGood and friendly
JASONKEVIN AI got a truck from this place and they charged me a cleaning fee even though prior to bringing the truck back I cleaned the truck. And then the fee was $100 on top of that which is crazy. For cleaning? No. Won’t be going back to this location for a UHaul Rental.
Grady BLocation sucks. No help from owners besides told a spot to drop off trailer. I was charged a damage fee, yet was not told what the damage was or told anything at all.
RYAN HGreat communication and excellent customer service.
Douglas TOur pick up location was changed last minute after reserving weeks prior. In error, the new location changed our reservation to round trip instead of the oneway we requested. Thank God the return location Macs Towing service stepped in and helped us resolve the issue!!! I will Definitely be using them again A+
ERWIN SThe instructions were clear and all my questions were answered.
Cecil HCustomer service was excellent
Demetris TVery Dark and remote returning to the location at night.
George GThis is the second time in 2 weeks I have dropped off a trailer here. Mac’s Towing is very nice and completely disconnected the trailer for me.
John PI made the reservation 3 weeks in advance for another location where I would drop off my rental car. I stayed in contact with the location and Uhaul. At the last minute I was changed to this location which was 10 miles from my original. It cost me an extra day with the rental car as I had no transportation to the location 10 miles away. Extremely aggravated and out more money!
Laura GNo one was there. sign said open on the door but no one there to help.
michael hMac was extremely helpful and knowledgeable and answered all of my questions. Easy location to find and truck was ready for me.
david wMac was very professional. He helped us out. Awesome guy.
GARY CMac was beyond helpful and was a pleasure to work with.
Shirleu RGreat location and are always flexible with times for pick up and drop off. I have used Mac’s Towing multiple times, and nothing but great service.
nicklaus tNothing at all the customer service was great
Mark ZThanks for the excellent and friendly service. First-time experience. Won't be the last. They even offer towing assistance. Thanks Mac!
Jacqueline VI was very pleased with the customer service I received from this location, thanks and keep it up.
Lionel SMac was very professional, helpful, and friendly.
Bernadette HInclude a dolley.
Gina ZGood experience. No issues
James EMac Is always Helpful with everything that i need. Always makes sure I'm in and out with no issues.
Brian JTried to bill me $95 for “damages” which did not occur. We were missing 4 furniture pads which will be returned l…that’s no damage.
jeremiah bThis location called when the truck I had reserved was not going to be available and offered a solution. I just wish the other locations I deal with would do the same.
Elizabeth HWe did not see the safe even though it was during business hours. There was a number on the door and person instructed us to just leave truck and place keys in drop box
Tiffany DParking lot could use more lighting for a night drop off
ELIZABETH HGreat experience and van was very easy to drive
Jennifer MMac was awesome in Smyrna Delaware the whole process was easy and smooth.
Donnell FVery pleased. If I plan on renting again, this is where I’d rent.
Matthew S