Customer did not leave a comment.CAROL B.
Customer Reviews for Macs Valero
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The over-all coordination of pick-up/drop-off is a zoo. My original reservation was made across the street, two weeks prior to pick up. I went back in day before pick-up to confirm and learn ultimately the truck was to be picked up instead at a nearby site and the truck was actually pointed out to me down the road. The next morning at 7:30 A.M. prior to actual pick-up I was told the truck was gone and no information when available. Later that day told the following day for use. Later still told still no availability. Always told too that u-haul central would e-mail arrangement. NEVER heard from them at all. Finally told vendor if and ever the truck came in I would rent it. Went in and made complete contract reservation with payment vendor could update as needed. Truck came in after 3rd day anticipated use. Debated on u-haul insurance. Told it covered uninsured motorist so took it. Read my contract prior to return to learn that is specifically excluded from coverage and any liability from accident coverage. And because a shortage of trucks, the consumer is forced to be understanding of this circus parade of where and when of whose got the truck. What a way to run a RR. Absolutely pot luck availability. I felt the vendor did his absolute best to keep in touch to relate what he had no control over. The equipment was great. But over-all coordination is a Chinese fire drill.CHARLES G.
Excellent service and support from Al and Helena - Richard (regional rep) also came through. U-haul needs to make their online reservation much clearer, especially about the pickup location and equipment reservation uncertainty as well as the short confirmation notice.Harry H.
Customer did not leave a comment.DEMARCUS J.
Our online rate said $80. We were originally scheduled for another pick-up location. Uhaul moved us the day before to another one. When I went to pick it up, they charged us more. When trying to pick-up in person they tried to charge us $221. When I did self-pickup it charged me $157.29. I even had the print out of the reservation that reads "$80 due at pickup." I understand taxes add in but not $63 more. That's ridiculous.MICHAEL Y.
Customer did not leave a comment.jennifer M.
Friendly serviceJEFFREY S.
Customer did not leave a comment.James L.
Customer did not leave a comment.ROBIN W.
Customer did not leave a comment.selina M.
Customer did not leave a comment.BONNIE D.
Very nice and professionalKaren W.
Customer did not leave a comment.RICHARD B.
The rep who signed us in was very pleasant and helpful! A shout out to him!Leslie H.
Truck was dirty from mud on the inside. Had a bad smell in both cabin and storage area. Reverse lights did not work.DAVID N.
Customer did not leave a comment.keith H.
Customer did not leave a comment.David N.
Customer did not leave a comment.larry S.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.eric K.
Customer did not leave a comment.Pritesh P.
I had to put oil in which was empty and I never got paid for $10.00 and I just recieved a charge for $ 57.00 that I dont know what is for but its been 3 weeks since I had the uhaul... Whats going on?daniel L.