Customer Reviews for Madlocks

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Madlocks

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Stephanie P. on

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Neryan V. on

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TERRY A. on

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Area too crowded with non U-Haul vehicles

Storm M. on

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Make sure the windshield wipers work. We drove the snow with nad windshield wipers.

Andrew M. on

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The mobile login wasn't as fast as expected. The employee got me processed in less than 5 minutes. Great place to rent a moving trip.

MICHAEL D T. on

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Ricardo M. on

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I was told i would recieve my $100 when i drop off the rental...i took the rental back a day early and was told i would be mailed $60 ,,,now i have to call and find out whats going on ??

Winona S. on

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catrina T. on

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marni L. on

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Colin G. on

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Checknlug nuts. Ours appeared to be rusted on, making a roadside repair very time consuming if it were needed.

Lenny F. on

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Very cluttered and unorganized. Did not have blanks to fill my request. I was give 5 of the 12 moving blanket requested. This location had vary little of the normal U-Haul supplies. I was very surprised by this location, not the norm for U-Haul.

David A. on

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Tiera J. on

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Good but seemed to over charge again

John H. on

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The trailer tail light did not work, The guy did not inspect the trailer prior to my leaving the location. I ordered a utility dolly, and they did not have one for me. I had to go to another U haul location to pick up a dolly. This was very inconvenient and took more time from my busy moving day. This location should NOT be a Uhaul place.

Stephen P. on

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robert V. on

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The agent at Madlocks was very helpful. The main office was no help at all they just wanted to have us travel 30 miles to get the truck we had ordered on March 20th. We called the main office the day before and they assured us we had our truck waiting for us. They did give is an upgrade to the larger truck but I do believe it cost us more in gas to use the bigger truck.

ronald W. on

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Everything was great!

Michael S. on

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The workers are friendly and helpful. They hooked the trailer up in a jiffy and had me on my way.

DANA B. on

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CHARGED my card w/o consent.Didnt tell me at the register what the extra charges would be only said that if anything was owed they would charge card I’ll get a receipt threw email.....

MARION S. on

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The truck cut off once in traffic. The customer service was very good.

James S. on

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jared H. on

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CLIFFORD B. on

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Lionel P. on

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Better maintenance and Costumer Service

doug M. on

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Kywon C. on

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Total rip off guy screwed me over gas was under half and tried to charge me when I received the truck under half a tank

Kanetra G. on

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The representative was very helpful and pleasant.

Robert M. on

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Uhaul's computer system sucks. Took an hour to input info into Uhaul's crashed computer system .

Michael L. on

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The manager/owner of the U-Haul Facility did a great job! The vehicle was clean and well maintained. He is very customer oriented. Would definitely go there again.

Anthony K. on

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Owner was nice and cordial, place inside and outside was very dirty and fill of greasy vehicle parts.

Crystal B. on

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Staff were very friendly and helpful but the business was very cluttered and messy.

Mckenzie W. on

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My family and friends have used U-Haul very much, my first experience with U-Haul was very shitty. When I arrived to pick up my truck there were no employees there to help. Though having no employees there would not of been a problem if I was told where the keys were located, but I was not told where they were so I stood around for more than 45 mins on my phone trying to call U-Haul... no answer... I looked around everywhere for the key, finally found it and took off. After moving and getting to my location I filled the truck up and was charged another $25 dolloars for gas, even though the truck was filled with gas. I believe my experience was shit and I will probably never use U-Haul again.

MARK W. on

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GREAT SERVICE! A+++

Ernest J. on

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ROBERT V. on

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Adaline G. on

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Wait here was very long - very busy store. Worker had a hard time filling out the information for my free 1 month of storage AND had a hard time locating a space that was not being used for me. (time I spent here was over an hour - unacceptable). Plus the storage space I did receive "free" smells really bad -- I didn't put all of the things in there that I wanted to because of the smell. On a positive note - the personnel here were very nice. It just took too long for what should have been simple and pre-arranged -- and I would never store anything here again - because of smell.

Tracy G. on

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Every experience Ive had with Uhaul has been wonderful.

Wilson W. on

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Ilaria M. on

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This is so far the best experience I had with uhaul. I received superb customer service

Tom K. on

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Cameron G. on

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The parking lot was packed full with cars and other U-Hauls making it difficult to even get the truck in the parking lot to drop it off. Once we went to the desk there was no one in the office and we were told by a neighboring car shop to just leave the key with him which we were hesitant to do. Would recommend if you are in the area to go to the U-haul location across from the Peninsula town center. This one was much safer and a more professional environment.

Charles C. on

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Parking lot was jammed full of cars but the owner moved the van to place where it was safe to drive out. Probably not a lot they can do to lessen the number of cars around it but if they could it would be better.

rachel P. on

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The truck handled very poorly. in very bad news of an alignment

Jonathan S. on

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JOHN M. on

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Convenient drop off location. He does a lot of business at this location. He was busy when I got there but made the time to help me complete my transaction. He even re-parked the truck for me due to space.

Stephen B. on

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I couldn't even believe this was a uhaul location. It looked like a junkyard!!

Patrick L. on

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Crystal B. on

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shairee P. on

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Johnne G. on

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patricia J. on

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Bryan P. on

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William W. on

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Jerri Lynn W. on

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The gentleman who was working there was very nice. He was helpful and made sure I was comfortable with driving the truck (I was a first-timer).

Todd C. on

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Rebecca V. on

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Scot S. on

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Na

GLENN M. on

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They were 20 minutes late arriving to work so we were late getting the truck which pushed everything back on a time sensitive day.

Meryl M. on

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Steve W. on

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Kim W. on

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Andrew S. on

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FRED S. on

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Rebecca S. on

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Kelly T. on

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Christopher S. on

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Yana B. on

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very nice and fast

Amador N. on

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The owner ofthus lication was honest and saved us money. WE HAD GREAT EXPERIENCE. DEFINITELY RECOMMEND THIS LOCATION.

SHEENA H. on

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sharene B. on

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TERRI P. on

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Service was great! I came in just before closing and the service man was very nice and accommodating. Would highly recommend and will definitely use again when in the area.

Lance Y. on

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Edward M. on

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Glen L. on

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HAZEL W. on

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Keep up the good customer service!

Heather E. on

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Michael R. on

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I had to wash the Windows. A soda can must have exploded on the dash because it was all over the inside window and the dash was not cleaned.

TREVOR P. on

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this is for U-Haul in general. they are the worst company in history. I had an emergency with my sister they has disabilities and had to go to the next drop off and was charged 4 times the amount I initially paid. absolutely thieves.

Tameeka H. on

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ANDREW B. on

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SARAH R. on

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john S. on

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MICHAEL B. on

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There was no one on hand to receive the trailer. Arrived at 1600 to find business had closed an hour early. Left trailer at the business.

Nicholas N. on

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MICHAEL D T. on

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MIKE V. on

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WILLIAM S. on

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I brought the van back with the amount of gas that it first had and they still wanted to charge me an extra $6.00.

CRISTYNA R. on

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reynor J. on

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JEROME M. on

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CRYSTAL B. on

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Great Company that was not actually U-Haul that rented from there business. I would go back anytime.

MICHAEL R. on

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Location looked kind of shady. Strange people hanging around. Area had trash and lot was a mess.

DENNIS N. on

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John R. on

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Very hard working people. I would go back again.

HUGH S. on

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The dealer was having some computer problems but I understood that it may have been some hitches with the U-Haul software.

KEVIN S. on

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customer service was very good.

COURTNY B. on

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Tonia B. on

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JOSEPH A. on

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