Customer Reviews for Madlocks
(U-Haul Neighborhood Dealer)

239 reviews

1209 N King St   Hampton, VA 23669

(757) 244-1659

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/15/2021 - 5/16/2021: Closed

Services at this Location:

Contact Us

(757) 244-1659

1209 N King St
Hampton, VA 23669

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/15/2021 - 5/16/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Jacob P. 
Rating:
5.0

Customer did not leave a comment.

Tyler K. 
Rating:
1.0

I was charged 3 times as much as I should have been charged. No my account is negative when it shouldn't. Not to mention I have yet to be refunded nor was the owner any help

Reginal S. 
Rating:
3.0

Ensure the maintenance is well maintained. The truck I had was a safety hazard

DAWNCHERI H. 
Rating:
5.0

Management, had, a great personality, He, Greeted, me, with, a warm, and friendly, attitude, I Would, Rent, again, with, his Company. His, Staff, was, also, friendly and Helpful.

GERMAINE G. 
Rating:
5.0

Everything was good

Linda W. 
Rating:
5.0

Customer did not leave a comment.

Marline K. 
Rating:
5.0

Customer did not leave a comment.

Mary P. 
Rating:
4.0

Customer did not leave a comment.

JAMESANTHONY B. 
Rating:
5.0

Nothing. They are very organized

seth D. 
Rating:
3.0

NONE

antwinette D. 
Rating:
2.0

Very little room to park vehicle, and exiting was a bit sketchy since there wasn't much room too maneuver out with the trailer. Had to moved park car and still hopped to curb to leave.

Franko S. 
Rating:
2.0

They were over packed with uhauls and cars being worked on, I was sent to a different location then turned way and sent back

Jasmine R. 
Rating:
1.0

Truck was not ready for a cross country trip. Bald left back tire, engine fluid leak, rough idle. Drop off location was shocked at the poor condition of the truck when it was turned in. They said it should have never been issued to me.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL S. 
Rating:
1.0

Clean vehicle, spray for roaches

James H. 
Rating:
5.0

Customer did not leave a comment.

Mario B. 
Rating:
1.0

Customer did not leave a comment.

Eric M. 
Rating:
5.0

This location was very accommodating and helpful with the equipment. Will definitely revisit this location as it met all my needs.

Pascal J. 
Rating:
1.0

Drop off location is too small. They were turning away all uhaul trucks. They were unable to take my vehicle and I had to drive to a different location.

Chelsi A. 
Rating:
5.0

Customer did not leave a comment.

Carolina M. 
Rating:
1.0

The owner didn't really care about the uhaul at all. It was the worse experience with uhaul ever, would not rent a uhaul again, it was a waste of money. Super disappointed

Greta T. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
3.0

I hated every step of the “app” rental. I would much rather deal with a live person than go through this 24/7 rental. At pick-up, I had the most difficult time checking into the app. Location services was a problem (more so on my end but still equally frustrating) The online process just took forever. It was not streamlined or quick. At drop-off, I must not have verified the mileage correctly so when I input the drop-off mileage it wouldn't accept it. The page said I was 2,000 miles over when I only had the truck for 6 hours. Awful time with the online page again! Called the customer service #, waited on hold for over a 1.5 hours for a representative to discuss the issues. Honestly, it was the worst experience ever.

KORTNEY C. 
Rating:
4.0

Customer did not leave a comment.

Stephanie P. 
Rating:
5.0

Customer did not leave a comment.

Neryan V. 
Rating:
2.0

Area too crowded with non U-Haul vehicles

TERRY A. 
Rating:
2.0

Make sure the windshield wipers work. We drove the snow with nad windshield wipers.

Storm M. 
Rating:
5.0

The mobile login wasn't as fast as expected. The employee got me processed in less than 5 minutes. Great place to rent a moving trip.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D T. 
Rating:
5.0

I was told i would recieve my $100 when i drop off the rental...i took the rental back a day early and was told i would be mailed $60 ,,,now i have to call and find out whats going on ??

Ricardo M. 
Rating:
3.0

Customer did not leave a comment.

Winona S. 
Rating:
5.0

Customer did not leave a comment.

catrina T. 
Rating:
3.0

Customer did not leave a comment.

marni L. 
Rating:
3.0

Checknlug nuts. Ours appeared to be rusted on, making a roadside repair very time consuming if it were needed.

Colin G. 
Rating:
2.0

Very cluttered and unorganized. Did not have blanks to fill my request. I was give 5 of the 12 moving blanket requested. This location had vary little of the normal U-Haul supplies. I was very surprised by this location, not the norm for U-Haul.

Lenny F. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Good but seemed to over charge again

Tiera J. 
Rating:
1.0

The trailer tail light did not work, The guy did not inspect the trailer prior to my leaving the location. I ordered a utility dolly, and they did not have one for me. I had to go to another U haul location to pick up a dolly. This was very inconvenient and took more time from my busy moving day. This location should NOT be a Uhaul place.

John H. 
Rating:
5.0

Customer did not leave a comment.

Stephen P. 
Rating:
5.0

The agent at Madlocks was very helpful. The main office was no help at all they just wanted to have us travel 30 miles to get the truck we had ordered on March 20th. We called the main office the day before and they assured us we had our truck waiting for us. They did give is an upgrade to the larger truck but I do believe it cost us more in gas to use the bigger truck.

robert V. 
Rating:
5.0

Everything was great!

ronald W. 
Rating:
5.0

The workers are friendly and helpful. They hooked the trailer up in a jiffy and had me on my way.

Michael S. 
Rating:
3.0

CHARGED my card w/o consent.Didnt tell me at the register what the extra charges would be only said that if anything was owed they would charge card I'll get a receipt threw email.....

DANA B. 
Rating:
3.0

The truck cut off once in traffic. The customer service was very good.

MARION S. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

jared H. 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD B. 
Rating:
3.0

Better maintenance and Costumer Service

Lionel P. 
Rating:
3.0

Customer did not leave a comment.

doug M. 
Rating:
1.0

Total rip off guy screwed me over gas was under half and tried to charge me when I received the truck under half a tank

Kywon C. 
Rating:
3.0

The representative was very helpful and pleasant.

Kanetra G. 
Rating:
5.0

Uhaul's computer system sucks. Took an hour to input info into Uhaul's crashed computer system .

Robert M. 
Rating:
5.0

The manager/owner of the U-Haul Facility did a great job! The vehicle was clean and well maintained. He is very customer oriented. Would definitely go there again.

Michael L. 
Rating:
3.0

Owner was nice and cordial, place inside and outside was very dirty and fill of greasy vehicle parts.

Anthony K. 
Rating:
3.0

Staff were very friendly and helpful but the business was very cluttered and messy.

Crystal B. 
Rating:
1.0

My family and friends have used U-Haul very much, my first experience with U-Haul was very shitty. When I arrived to pick up my truck there were no employees there to help. Though having no employees there would not of been a problem if I was told where the keys were located, but I was not told where they were so I stood around for more than 45 mins on my phone trying to call U-Haul... no answer... I looked around everywhere for the key, finally found it and took off. After moving and getting to my location I filled the truck up and was charged another $25 dolloars for gas, even though the truck was filled with gas. I believe my experience was shit and I will probably never use U-Haul again.

Mckenzie W. 
Rating:
5.0

GREAT SERVICE! A+++

MARK W. 
Rating:
5.0

Customer did not leave a comment.

Ernest J. 
Rating:
1.0

Customer did not leave a comment.

ROBERT V. 
Rating:
2.0

Wait here was very long - very busy store. Worker had a hard time filling out the information for my free 1 month of storage AND had a hard time locating a space that was not being used for me. (time I spent here was over an hour - unacceptable). Plus the storage space I did receive "free" smells really bad -- I didn't put all of the things in there that I wanted to because of the smell. On a positive note - the personnel here were very nice. It just took too long for what should have been simple and pre-arranged -- and I would never store anything here again - because of smell.

Adaline G. 
Rating:
5.0

Every experience Ive had with Uhaul has been wonderful.

Tracy G. 
Rating:
3.0

Customer did not leave a comment.

Wilson W. 
Rating:
5.0

This is so far the best experience I had with uhaul. I received superb customer service

Ilaria M. 
Rating:
5.0

Customer did not leave a comment.

Tom K. 
Rating:
1.0

The parking lot was packed full with cars and other U-Hauls making it difficult to even get the truck in the parking lot to drop it off. Once we went to the desk there was no one in the office and we were told by a neighboring car shop to just leave the key with him which we were hesitant to do. Would recommend if you are in the area to go to the U-haul location across from the Peninsula town center. This one was much safer and a more professional environment.

Cameron G. 
Rating:
5.0

Parking lot was jammed full of cars but the owner moved the van to place where it was safe to drive out. Probably not a lot they can do to lessen the number of cars around it but if they could it would be better.

Charles C. 
Rating:
3.0

The truck handled very poorly. in very bad news of an alignment

rachel P. 
Rating:
5.0

Customer did not leave a comment.

Jonathan S. 
Rating:
5.0

Convenient drop off location. He does a lot of business at this location. He was busy when I got there but made the time to help me complete my transaction. He even re-parked the truck for me due to space.

JOHN M. 
Rating:
1.0

I couldn't even believe this was a uhaul location. It looked like a junkyard!!

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

Patrick L. 
Rating:
5.0

Customer did not leave a comment.

Crystal B. 
Rating:
5.0

Customer did not leave a comment.

shairee P. 
Rating:
5.0

Customer did not leave a comment.

Johnne G. 
Rating:
4.0

Customer did not leave a comment.

patricia J. 
Rating:
5.0

Customer did not leave a comment.

Bryan P. 
Rating:
4.0

Customer did not leave a comment.

William W. 
Rating:
3.0

The gentleman who was working there was very nice. He was helpful and made sure I was comfortable with driving the truck (I was a first-timer).

Jerri Lynn W. 
Rating:
4.0

Customer did not leave a comment.

Todd C. 
Rating:
4.0

Customer did not leave a comment.

Rebecca V. 
Rating:
5.0

Na

Scot S. 
Rating:
1.0

They were 20 minutes late arriving to work so we were late getting the truck which pushed everything back on a time sensitive day.

GLENN M. 
Rating:
5.0

Customer did not leave a comment.

Meryl M. 
Rating:
5.0

Customer did not leave a comment.

Steve W. 
Rating:
3.0

N/A

Kim W. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

FRED S. 
Rating:
4.0

Customer did not leave a comment.

Rebecca S. 
Rating:
5.0

Customer did not leave a comment.

Kelly T. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

very nice and fast

Yana B. 
Rating:
5.0

The owner ofthus lication was honest and saved us money. WE HAD GREAT EXPERIENCE. DEFINITELY RECOMMEND THIS LOCATION.

Amador N. 
Rating:
5.0

Customer did not leave a comment.

SHEENA H. 
Rating:
5.0

Customer did not leave a comment.

sharene B. 
Rating:
5.0

Service was great! I came in just before closing and the service man was very nice and accommodating. Would highly recommend and will definitely use again when in the area.

TERRI P. 
Rating:
4.0

Customer did not leave a comment.

Lance Y. 
Rating:
3.0

Customer did not leave a comment.

Edward M. 
Rating:
4.0

Customer did not leave a comment.

Glen L. 
Rating:
5.0

Keep up the good customer service!

HAZEL W. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top