Include a contact number for emergencies.
James J.
Madlocks
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hampton, VA 23669
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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It was a very smooth transition, and the owner was very nice and efficient
Harrison H.Madlock's/ provides the best customer service and shortest process time of any location I have used and there have been many
ALLAN E.this person called me countless times to the point it felt like harrassment to make sure i was brining the truck back by 8/16/2022 at noon. For example i picked the truck up SATURDAY by Sunday I was receiving text message and countless phone calls and voicemails. Monday alone while trying to drive home SAFELY from GA to VA this man called me 10 times. i would send the call to voice mail he would call right back. It was very forceful unprofessional bothersome and harrassing. Calling me back to back is not going to get the results he was looking for, instead Its giving him a poor review. I understood the terms of my contract and when to have the rental back by. I could see if it was Today 8/16/22 and it was getting close to my drop of time of noon then calling to ensure i as still going to make my drop off time or if i needed to extend it but that was not the case at all. It was immediate pick up[ Saturday to when they closed yesterday that i was receiving calls. I made sure to have the truck dropped off last night to STOP THE CALLS. Even if i needed to extend my rental i would have not done so to avoid dealing with him. I would have gone to an other more professional and courteous dealer. The location was a junk yard/junk car repair place.!! I could barely park the truck there because it was so over populated with damaged vehicles. I would have never thought this place was an authorized dealership based off of how it looked. it was dirty poor lighting and felt very unsafe to do an after hours drop off. if o would give them a lower score -10 is what it would be . Nothing about my return was a pleasant memory all very traumatic you should reconsider highly this location as a dealer for your wonder business.
Keisa H.It was not available at reserved time.
Brenda B.