U-Haul seriously disappointed seriouslyStacie H.
Customer Reviews for Magic Pawn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had scheduled drop off at a location in Arab Alabama. When I arrived I was rudely told that he would not accept the trailer because he didn't have room. He told me to go down the road to a different location. When I arrived, the new location was closed. When I attempted to return the trailer via the online site I was instructed to scan the bar code that was posted. However there was no bar code posted. I called the uhaul number and was instructed that I would have to carry the trailer to another location 18 miles away. This was extremely frustrating since my original scheduled location met my needs the best. I will think twice before using uhaul again.KAREN S.
Customer did not leave a comment.ROGER M.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.Loil B.
Customer did not leave a comment.DAVID B.
Great interaction and a very easy experience.Thomas M.
Provide everything paid for. I paid for 12 packing blankets bit they were not provided. I want my card to be credited immediately as approptiate!Delmar K.
Customer did not leave a comment.Justin P.
Overall rental was good but your website stinks. Hard to use. Had to fix stuff when I picked up truckRichard C.
Customer did not leave a comment.Joe C.
Customer did not leave a comment.Kevin H.
Customer did not leave a comment.MAURICE F.
Customer did not leave a comment.Richard M.
Customer did not leave a comment.Rufus B.
Customer did not leave a comment.Richard W.
Customer did not leave a comment.ANNETTE M.
Customer did not leave a comment.Shelby D.
Jason was very friendly and helpful and did a great job.Rufus B.
Customer did not leave a comment.eddy B.
Customer did not leave a comment.David C.
Customer did not leave a comment.Ronald M.
Customer did not leave a comment.TIMOTHY PAUL L.
When I got the truck the mileage did not match what was on the mobile pickup. I called and informed uhaul about it. It was set at 47166 online but 47286 on the truck. Big difference there. I ended my trip at 47352. That's 66 miles. And I was charged for 186. I returned my truck and talked the dealer and let him know the mistake. He acted clueless as to how to fix it. I called him later that day to see if it was fixed and he said I don't know... Terrible service. I've called and emailed uhaul and still nothing has been fixed. I suggest anyone looking to rent a truck definitely don't go to uhaul.Nick R.
Everything good.George W.
Have the equipment that's needed. Do not charge customer for supplies they didn't get. Please credit my money back to my account.Natasha J.
We left an item in the uhaul after locking I realized and called corporate, Ashley went above and beyond to try to solve the problem. I had to make a second trip there to retrieve my item but the place opened 10 minutes before opening and kindly went above and beyond to help me. Went and opened the truck so I could get the item. When returning the uhaul, I must add, I mopped it 5 times, wiped the wall and top down, fueled back to FULL. It was clean when I picked it up but I worked on it for 2 hours cleaning before I put my things in it. Returned exceptionally clean. :)SHERRY F.
Nice guy but took us 45 minutes to get the rental because he was busy help others on the phone for 30 minutes. No other personnel to help anyone. They are running 5 different businesses out of that location (tanning beds, pawn, trailer rental, movie rental & UPS drop off)Roy P.
I was sent to 3 locations before I got a truck. Your reservations system stinks. Will be looking elsewhere for next rentalrichard D.
Only one vehicle available. A 26' truck in a parking lot and boxed in by cars. Overcharged me when UHaul was supposed to allow extra mileage for inconvenience. The guy was okay, dogs and all. UHaul is the issue.Casey M.
Customer did not leave a comment.ROBERT K.
Customer did not leave a comment.Robert K.
Customer did not leave a comment.Ray C.
First they were to open at 11:00 am but did not show up until 11:30 making me wait for them. Then was not even sorry they were late. Finally said he was sorry when I was getting into my car. The building was dirty and he had two large poodles with him when he got out of the car. Not caring if I had a problem with dogs or not. Processed to tell me I could have just dropped it off. I said no because there is an additional $20 charge for that. Oh well we don't charge that. Like I was supposed to know. He came out and took it off the car because I could not get it on my own. That was the only help I got there. Very rude and condescending. I will not return.Tamie B.
Nothing at this timeSharon Y.
Customer did not leave a comment.Sharon Y.
Customer did not leave a comment.RAY B.
I was shorted a reserved appliance dolly for my reservation. It made moving my appliances a total nightmare. Thankfully, your call center representatives were able to at least refund the cost of the dolly.Joseph D.
We had a great experience with this location.. NO OVRERCHARCING,everything is explained quite well. The employees are easy to work with and willing to help. They deserve this five star review, some people who leave bad reviews are so hard to please. Would highly recommend this location..Sumpter N.
There is nothing to improve !!! They were absolutely the best that I have ever dealt with !!!!dwayne H.
Customer did not leave a comment.HARLEY M.
Customer did not leave a comment.William B.
Customer did not leave a comment.Randall R.
Check equipment better, the tow dolly had a bare wire & left tail light was outmichael M.
The dealer ripped me off. I rented a truck and he asked how many miles tho I thought I would use. I said 100. I dropped the truck off before they reopened and I mentally noted that I had used 60. I followed up with a phone call after they had opened and was told that they had not checked it in but would adjust the milage. That was never done. I followed up with another phone call and was told they could not my information.David L.
Rented a trailor with the total being 34.00 Received a text from my credit card with 69.00 charge. Then I discovered there was a deposit I knew nothing about. I was advised the deposit would be returned when the trailor was returned...Trailor was returned yesterday with no return as of yet. I authorized the 34.00 to be deducted from my account NOT 69.00. In most worlds unauthorized use of a credit card is a crime..Robert W.
Customer did not leave a comment.Elizabeth B.
Customer did not leave a comment.James F.
The original pickup location, S&S Storage in Cleveland, AL, was closed and according to customer who drove up, they had been there three times the day before also with no luck. Why didn't the app give this information?Steve B.
I called and set up the time and date for the truck. I get there to pick up the truck and I cant ger into the system because someone done it wrong. I call and it takes me a hour to get done before I can get the truck. I had paid help that waited on me for a hour. I arrive to realize the dollies aren't in the truck. My friend gets on the phone and called several places. She was on hold for a super long time. She spoke to someone in Cleveland they didnt have any. This puts me further behind and again I'm paying people that cant get my appliance's moved. I had to wait a later date to get my appliance's moved plus this was a extra cost that I had to pay. I lost money because of U-Haul.Sandra Denise S.
there was loose trash in the trailerJOHNNY S.
U suckAnita C.
Customer did not leave a comment.Howard L.
Customer did not leave a comment.gladys H.
everything went smoothphillip C.
Nothing needs improved the service was great and so was the equipment.matthew K.
Customer did not leave a comment.Elizabeth A.
Customer did not leave a comment.Timothy B.
Customer did not leave a comment.ed T.
Customer did not leave a comment.Richard P.
Theu charged us for 72 hours but we only rented for 50 hours. And when we called about it they were very rudeANDREW A.
We did not receive the moving pads I had ordered and he was nice enough to refund my 10$ without me even askingDiana S.
Customer did not leave a comment.Diana S.
This place is awesome! Very inviting staff and very great atmosphere!joshua G.
Again, actual people at rental place were fine, but my order was screwed up I was charged twice everyone except one person I spoke with on the phone acted like they didn't even care. I was literally in tears. It was a horrible experience. I have used uhaul before and I will never againkathryn H.
Customer did not leave a comment.lisa L.
Too far out. 35 miles out of my way. Contract was altered or written wrong. My times were supposed to be 1pm to 1pm the next day. They over charged me. DO NOT USE UHAUL!!!! I read the reviews and thought it won't happen to me and it did.katherine S.
Customer did not leave a comment.Cindy V.
Customer did not leave a comment.TIFFANY A.
My reservation wasn't for this location. We were sent to this location when reservation location didn't have equipment. Why publish and accept reservation at a location that doesn't have required equipment? Wasted precious time in inclement weather. Magic Pawn suffers a poor review that applies to S&S Mini Storage and U-Haul for poor reservation service.Stan K.
Customer did not leave a comment.joy W.
Customer did not leave a comment.Allen H.