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JOHN R
Customer Reviews for Mail Boxes & More
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
all the photos and on-line stuff OH MY I'd rather go to a place that is open - thanks
NANCY WThis beautiful couple work day and night. I recommend them to everyone.
JANA KThe truck was absolutely filthy in the cabin, the previous person spilled a larger coffee all over the dash. Also, the back cargo area had various plastic and cardboard. I kicked out the larger pieces of the previous persons cardboard, but left a few. In addition to having to drive a disgusting truck almost 300 miles, I was charged a $25 cleaning fee. I called to inquire about the fee, but the call was not returned as I was told it would be. I will not rent from this place again.
MICHAEL RNothing, the owner of this location is the best! He is super helpful!
MICHAEL HI had to switch to this location after a 20’ vehicle i reserved was not available at the location i reserved it at. This happened to me last time I used Uhaul. You need to change your process to let customers sooner if their reserved vehicle is unavailable.
DARREN WExcellent service
VISWAJITH VCustomer service is the best!! Thank you so much! Equipment is new and updated :)
Stacy KAviv is fantastic
MATTHEW GThe after hours checkout is horrible! It takes at least 20 minutes to do it because of all the picture downloads. Why can't you make it easier?
STEVEN LThe keys were shoved in there and prevented me from opening the lock box. There was trash from the last person in there. The vehicle had some weird remaining gas left over that was imposssible to fill it up to so I wasted money returning it to more gas than it originally had. Stupid
Trevor FI've rented at this location several times for interstate transport. Never had a problem.
CREIGHTON MI asked for 24 blankets, a couple of days before the rental was going to be picked up, they asked me if 12 would be ok, to which I agreed. Upon pickup, I discovered only 6 blankets, and 2 additional dollies, which I did not ask for, and an almost completely empty tank of gas. I was charged for the additional dollies, and I had to get my own blankets. I was informed by the representative that if I read the fine print, uhaul doesn't guarantee any accessories, and that normally you would have to pay for the additional dollies even if you didn't ask for them. Very disappointing. However the representative who helped me out was pretty good. But I shouldn't have to be calling to be refunded.
MICHAL MThis was a great place! Very helpful and clean! It made my move a breeze!
JOHN KOnly improvement would be the app itself. Buggy and hard to move through
JONATHAN HI love this Westmont UHaul location and would recommend to anyone. I have rented from them many times and the service and equipment is always top notch.
ANDREW BCustomer service at this UHaul location was outstanding!
Eric UGo over the button to turn off the hauling mode
TERRENCE BTruck was dirty and tires were soft so had to fill them with air. Truck ran poorly throughout the trip.
Brent RAlways great local friendly service, accommodations, and equipment for all needs always exceeding customer expectations at Westmont Uhaul on Chicago Ave.
WILLIAM HI have to thank you for having equipment ready when people need it. That being said, the windows were dirty, the wipers were in need of replacing, and there was a leak in the storage area of the truck because some of the boxes were wet when we arrived at our destination.
Kerry RAll Excellent! No issues
CHARLES TOffer roadside assistance
KENNETH MVery friendly and nice people.
MICHAEL CContinue with your excellent service.
WANA PThis was my first time renting a cargo van from Mail Boxes & More. I was so impressed with their friendliness and professionalism. They had a large selection of trucks. My reserved truck was waiting for me when I arrived. Great place and I would definitely rent there again. Thank you U-haul for great customer care!
STACEY Di reserved a truck at downers grove for 12pm on Sunday 9/1/24, after 20 minutes on hold i was redirected to Westmont because my truck wasn't at Downers Grove. the truck i was giving had a shattered mirror on the passenger side and check engine light on. on the phone i was told that i would receive a $50 refund because my truck wasn't there as promised. also, i was charged for a hand truck that wasn't there. the gentlemen i spoke with on the phone was very helpful
Dennis REverything was as per my reservation. U Haul made sure to have a truck available when the reserved truck wasn't returned as scheduled.
STEVEN RBigger signs for uhaul drop off parking
Jordanny GNo personnel - just drop off with the app.
JANENE BVery nice location, friendly & easy rental.
CHERLE LGreat people to work with!
STEVEN LAlways a pleasure working with this Location. They never failed to come through when we need the trailer once a year for our vacation trip.
bill nExcellent service and trucks
Nancy PExcellent customer service when picking up the truck and great service! Keep it up!
Pupungatoa FThe truck had a mirror that couldn’t be adjusted for the driver’s height making it dangerous to drive.
Krisztina REverything was great and the associate at this location was also great
Elnora WThe owner was so friendly and helpful!
NANCY MDon't park the truck backed up into bush that makes it almost 99% impossible to see the license plate and so close to the next truck that I have to pull the side mirror in to pull out of the spot. There's approximately 2 dozen other spots why do it like this??
Heidi BGood folks. Fair. Reliable. Equipment does the job.
Milton Sthe videos about returning the truck didnt mention anything about refueling. also, the return process was extremely glitchy and i got kicked out multiple times and it took a half dozen or more times for me to take a picture of the odometer and gas gauges before the picture actually got accepted
Valerie BThe rental pickup location is always very good- we use this location regularly as they have well maintained and clean vans, in addition to pretty decent availability for equipment as long as you book out far enough. Purely for the rental pickup location 5/5 - we will be back again. The problem that I have when using Uhaul for Truckshare services - the Uhaul app rarely works -> Uhaul customer service rep even said to not use the app (and uninstall) and use the mobile web-based browser pickup forms instead. BUT even with the online forms, I have now had 2 rentals where I have not been able to fully complete by return due to "payment processing error" (apparently a known issue??). So then we will get through 90% of the return, unable to finish processing the payment, and have to wait until the next day for the location to finish our return and process the credit card payment. For a company as big as Uhaul and how they promote the "ease" by using the app - the system is ridiculous, especially when taking an HOUR with customer service rep on the phone to even be able to just pick up a rental through the truckshare because the pickup system wasn't functioning correctly. While in theory, the Truckshare is a great idea and very useful for late/early rental pickups, the reality of the Uhaul remote truckshare system functionality is 1/5 star customer experience.
William UNice experience overall. Easy and pleasant
Scott HThe lady was so helpful. Good amount of gas in truck. Super clean
Danielle SThe trans was not working
Parosh SHusband and wife team awesome customer service
Yvette DService was incredible!! They treated me like family and went out of their way to make sure I was satisfied and got what I needed to make my move a success. I have used them before and I will use them again and make sure I tell all of my friends and family about them!! Thanks again - Taft
Taft LIncredible customer service! Tammy was very kind, helpful, knowledgeable, and went above and beyond to help us attach the trailer. Our trailer was clean and well maintained as well. Would 100% recommend this location to anyone looking to move their stuff.
Sofi TGreat people, perfect service, nice fair price. Just doesn't get any better.
TIM AWe love this Uhaul location! The manager is funny, helpful and we enjoy talking with him whenever we rent from his location. We only use this Uhaul location in this area! We have had to make multiple trips due to multiple moves and this is our #1 location in the area.
Susan JThe lady at the uhaul shop was very friendly and kind likewise the man that fact checked my reservation. Great service, great people 👍
Olajide OVery helpful and quick
Robert WLocation and staff were great. Your app absolutely blows.
patrick bGreat experience. Fast service and trailer worked perfectly. Very happy.
Russ DI was supposed to be able to complete the entire pick-up transaction from my phone, however, it did not work! I was so glad the owner of the store was able to help me or I would not have been able to use my reservation that day!
Cassandra H