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Andrew B
Customer Reviews for Mail Boxes & More
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We were expected to have a different pick up location 24 hour notice and also a different drop off location 12 hour notice. We also got a different size truck compared to what we reserved and that was changed 24 hours in advance
Joseph TNothing. All good!
Steve LThe location was convenient and well equipped to meet my needs. The staff was friendly and full of knowledge to help with the process. The store has a true neighborhood atmosphere. Thank you.
Julius MTrucks just need more maintenance. The steering in mine was not very responsive (had a huge deadzone (not sure of the real term) that made turning a bit tough). Otherwise, these owners/operators are extremely friendly and personable.
Daniel MGreat location. Excellent fleet of vehicles. Van condition was great, like new. Very friendly and nice people to work with!
EYTAN SGood personal, thank you for your job
Dmytro KGreat manager, I have used this store many times. Recommend to all
Dean RYou're the BEST!!!
Dane ZGreat help and explanation..... key to it --- EASY!
Dave JGREAT CUSTOMER SERVICE
Brandon ROwner is great and personable.
erik gThe uhaul app and check-in process was horrific and will never use it again. They needed 4 different names and numbers to verify pick-up driver.
Brian CGreat overall experience - easy to work with
BRADLEY HThank you for your great service! The u-haul was perfect and I was able to accommodate the important furniture items that needed to be moved from one location to another. Have a great day and wish you and your family a very Happy New Year! GREAT SERVICE AND GREAT LOCATION!!! STAFF VERY FRIENDLY AND HELPFUL.
Krishnaswamy RVery helpful and friendly! Have used them several times and have always been great. -Taft
Taft LFriendly service always something available great customer service
Dale NThis business is exemplary How could I have forgotten about how special and courteous these owners were and rented from other locations? Never again will I rent from other locations now that it’s been proven once again that this one is the BEST!!
Nina Eoiutstanding
charles cShattered glass pieces/lots if leaves on trailer surface. Not clean for next use.
Michael JI dealt with the owner. He was extremely pleasant and helpful This location is now our “Go-To”
Christopher CVery easy and helpful
Lauea RI always rent from this location at least once sometimes twice a year, and they are always very personable and friendly, and very helpful.
bill nGreat customer service. The owner stayed a little late to help me get my van.
Daniel HThe person helping me barely paid attention to me while he talked on the phone to two different people. He didn’t explain the charges or gas refueling at all and my bill was considerably higher than I expected it to be as a result.
Jessica JI have no complaints about U-Haul here. The guy was professional, the equipment was clean, and it was maintained. Not only that the cost was VERY reasonable! I'd rent from this location again in a heartbeat.
Brian FI was treated so nicely. Was helped with the right size truck we needed and was so happy that we listened, everything fit great!
Wendy WThe truck was nasty unclaimed smelt like sex open condoms was in it and I should be giving some type of discount I reported it but nothing was done
Glenn BOf the several rentals I have made in the past few months, this one was by far the worst. Truck's suspension was shot and was vibrating while driving. Is someone going to pay me $25 because I had to clean out the back of the truck from the previous renters? Because they have a sticker that warns you of a $25 charge if you don't make sure everything is clean in the back. Literally used a blower in the back to get rid of what was leftover. Truck fuel was marked as "half full" but was less than full at approximately 210 miles when I picked it up. This cost me another $10-$20 in gas because I was told "If you don't return it with exactly as much gas as was marked, we will charge $5.50 a gallon with a smile.
JAMES WThe equipment that I rented wasn't at the truck.
Jorge ENothing, Aviv always does a great job, that is why I always go there.
Kevin GI’m not sure if there’s room for improvement because service was excellent
BEATRICE BPersonal is very friendly.
Jana KNo dolly provided even though reservation had it mentioned. Self check in failed 5 times, cannot find instructions to get the keys. Van was alloted in someone else's name so I couldn't complete my check in
Aditya MThe owner operators are knowledgeable and willing to help!
Kristin HYes, but the lockbox code did not show up for me. I’m lucky there happened to be an off duty person to help give me the lockbox code, but I’m worried about what would have happened if she wasn’t there!
Alice LGreat customer service
Grisel Nwished the rental truck had blankets that were missing that I would have needed for covering brand new furniture . Thank you !
Mark OAviv and his wife are very accommodating and go the extra mile for their customers. Highly recommend this location to all my friends.
Stephen KThis is my favorite location, such friendly staff!
Rebecca HWas overcharged for insurance. Have been doing this for weeks and was never told each location charges differently for insurance. A $30 difference of hidden fees.
Mike WWe have rented from this location twice. The equipment has been well maintained. And the staff knowledgeable and professional.
Korrie MThere's no way to improve on Perfection Your the BEST!!!
Dane ZIt was a little confusing at 1st due to the address, but the person there made it very easy to check out.
Charles HThe owner was incredibly responsive and helpful.
Jim JEverything was very nice, and the person who helped me when I picked up the rental was friendly, helpful, and knowledgeable.
larry lStill waiting for you to reimburse me for money over charge...
Robert MThat truck needs serious repairs
Saulius GWe dropped the truck off at night, the facility was closed so we had no interaction with anyone. We returned the truck with the requested amount of gas in the tank, however, my receipt showed I was billed $16.50 for gas. I dispute this charge, the tank was filled to the same level as when we requested the truck.
Colette BExcellent customer service
Andrea SThe woman who helped me with my reservation at Mailboxes & More in Westmont, Illinois is extremely helpful and understanding. The U-Haul app, however never seems to work correctly, and caused more delays and stress than necessary. Both picking up and returning my rental did not work
Michael TYour app is crappy and glitchy, and forcing the customer to checkin and checkout with it, sours the entire customer experience.
maureen pVery helpful staff!
Roger BFirst time user and it was very user friendly! Easy to use mobile check in, and return.
Erika PCharged for two rental periods when vehicle and keys were returned after one rental period. Called and thought the issue was resolved, but no refund or change in receipt has been issued.
Samantha Sreturned after hours and returning via app was super easy
Deborah S