Customer Reviews for Mailbox Max

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Mailbox Max

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James A. on

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Holly O. on

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John C. on

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James P. on

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Perfection in customer service. Staff was outstanding. Keep up the good work. I am very satisfied with U-Haul.

Sara marie M. on

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Lich T. on

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steve S. on

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Bobby I. on

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Customer service Was bad only place that had what I needed will never go back very rude people

JASMINE S. on

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Jennifer G. on

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Judy Naney C. on

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Thank you it was fast and easy

Maia K. on

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The U-Haul Website said this location was open at 8 a.m. on Sunday. It was not open and the parking lot was fenced and locked. I didn't dress for unhooking the trailer myself, so it was time-consuming and dirty to do. There was also another person at the location trying to pick up a truck and couldn't reach anyone on the phone to help.

David X. on

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The dealer did not know how to correctly install the auto transporter. It was unsafe. I had to travel to the next town and go to an official U-Haul to have them remount my tongue and correctly install the trailer as it was too low. They reconnected the chains properly and got me going. I understand that her husband is the one that knows how to do all this however he was not present and that is not an excuse. When a customer rents something, he should be present, period.

Brianna D. on

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Carol Ann H. on

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charolette M. on

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I ordered 15 ft van for 30,00 a day, with a trailer with a ramp, about 100,00 for the use, Went there the day before to make sure I had the right place. I was told I ordered a 20 ft for 40.00 a day, no I did notand they did not have the trailer either, all they had was a 5x8. nothing going right.So all the had was 20 ft for 40.. they day I picked up, all they had was 26 ft for 40 a day. So I had no choice but to take the 26 ft. I ahd plan this out, and husband took day off work. NO CHIOICE , they did not have any thing I reserved, and did not keep the price to what I had ordered. They wait til you have to get going or not at all. Plus their computers weren't working I had to pay cash, and when I returned it , it was to the store beside them, they weren't open. They refused to checked the truck with me. I brought it back clean , a lot of extra gas, plus no locking gas cap, people can steal from them at any time. Which I told the people I returned the truck to. But they did not care. I had to come back another day to pay them for the extra miles. No one at the store knew anything. I like to pay my bills and not have to make extra trips. This rental was a big mess from the beginning. I ordered a van and got a big ass truck, and I ordered a trailer ,no trailer. I had to pay way more than I ordered and no 50.00 for not having what I ordered when I got there. A BIG MESS

ed F. on

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The agent was very helpful. Outstanding customer service!

BYNOVU C. on

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Excellent customer service!! Convenient and open on Sunday!! Will definitely continue business there. Thanks.

Amanda S. on

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When I picked up the uhual on Sunday. I opened the door to the cab and there was white long pet hair everywhere really bad. But it was the only truck they had available for a one way to manteca. So I took it anyway. I had to Explain what happened at the drop off location. I was not happy about it. But the lady at the drop off location in manteca was very understanding and took it as is anyway. She did however make a remark that she was going to be getting into contact with the uhaul in prterville to discuss how there maintenance for vehicles are poor.

Gordon C. on

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Kavicka M. on

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My truck smelt like cat piss The truck transmission is starting to go out it smelt like it was burning up

Juan R. on

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mia C. on

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James G. on

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Juan M. on

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The lady did everything. And I felt for her too because I know she didn’t want to be blamed. She was kind, and very professional. I’ll recommend her business for sure.

BRION B. on

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Easy pick up process.

Steve B. on

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Fast service, friendly staff.

Henry O. on

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They made everything as easy as possible and they explained everything to prevent any confusion. It was a very nice business!

john M. on

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jentry W. on

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Go somewhere else another competer

Wes M. on

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