Customer Reviews for Mailbox Max
(U-Haul Neighborhood Dealer)

125 reviews

215 S Main St   Porterville, CA 93257

(559) 339-0503

Hours

  • Mon-Fri: 8:30 am - 6 pm
  • Sat: 9 am - 3 pm
  • Sun: 8 am - 1 pm

Services at this Location:

Contact Us

(559) 339-0503

215 S Main St
Porterville, CA 93257

Services at this Location:

Hours

  • Mon-Fri: 8:30 am - 6 pm
  • Sat: 9 am - 3 pm
  • Sun: 8 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

My experience was perfect from start to finish. No issues what so ever. Will definitely use again.

William A. 
Rating:
5.0

Great service

Yolanda H. 
Rating:
5.0

Very efficient

TIFFANY J. 
Rating:
5.0

Customer did not leave a comment.

JEANNINE C. 
Rating:
5.0

Customer did not leave a comment.

MARIA G. 
Rating:
3.0

Customer did not leave a comment.

Jayme B. 
Rating:
4.0

Customer did not leave a comment.

terry B. 
Rating:
5.0

Very clean, very friendly

Annie M. 
Rating:
5.0

The woman that helped us was very patient and helpful, she explained everything thoroughly. We were very happy with the service we got.

Maria G. 
Rating:
5.0

Customer did not leave a comment.

terry B. 
Rating:
5.0

Extremely helpful and so nice. Fabulous customer service. Made the entire process so easy. Would definitely use this location again. Clean well stocked location. Easy to find and easy parking for the trucks. Plexiglass between staff and customers. Staff had masks on and hand sanitizer available. Location took staff and customer health and safety seriously.

denise G. 
Rating:
5.0

This was not the fault of the location. I was called the day before my reservation and told the 15' truck I reserved was not available, and the only truck available in 75 miles was a 10' truck at a different location 30 miles away in Porterville. I'm inclined to not use U-haul again due to this experience.

Nathan H. 
Rating:
4.0

Had roaches in truck when I opened up the back. Other than that, great customer service.

Leroy C. 
Rating:
5.0

I always use this location due to the fact that is close to home. The staff at Mailbox Max are on point and they have equipment available along with any other supplies I might need for moving.

Juan Carlos A. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY P. 
Rating:
5.0

Customer did not leave a comment.

Joe Q. 
Rating:
5.0

Great service

Edward C. 
Rating:
5.0

Customer did not leave a comment.

Eric G. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER P. 
Rating:
4.0

Customer did not leave a comment.

Raymond G. 
Rating:
3.0

Customer did not leave a comment.

Jose P. 
Rating:
5.0

Have the gas tank full, so we can fill it once done and not worry about how much fuel is needed to reach pickup level.

Wes M. 
Rating:
3.0

Customer did not leave a comment.

branden R. 
Rating:
5.0

Great service

john D. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN E. 
Rating:
3.0

Customer did not leave a comment.

Brian N. 
Rating:
5.0

Customer did not leave a comment.

Pamela P. 
Rating:
5.0

A # 1

Clarence O. 
Rating:
5.0

Everything was great! I was able to easily add an extra day over the phone. They were very friendly and I was even able to make copies of my new house keys and purchase a money order in the store! Terrific!

Alicia J. 
Rating:
5.0

Customer did not leave a comment.

Monica R. 
Rating:
2.0

They need to speed up the process. They couldn't print the complete contract. They didn't have the equipment ready and then when they were going to get the equipment, they didn't have it. Very disappointed. When it was time to inspect the truck, they had not marked the damage so we had to wait even longer for them to do that. Not a great experience.

Kristina C. 
Rating:
5.0

Keep up the great job.

Akie A. 
Rating:
5.0

Customer did not leave a comment.

Victor Manuel C. 
Rating:
5.0

Customer did not leave a comment.

Jon S. 
Rating:
5.0

Customer did not leave a comment.

Patricia M. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

The first place that we went for the drop off was very disappointing because they should of had access for the drop off. The other drop off provided excellent service. Thank you for your services.

sandra C. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
4.0

I really needed a dolly and had one reserved with my reservation and none were available when I picked up the truck.

Carrie M. 
Rating:
5.0

Nothing got me in n out quick , both times picking up and returning great personalities and great service

David F. 
Rating:
5.0

This is a very nice location with very professional Staff!

Henry O. 
Rating:
4.0

There was a long line of customers and only one employee. She eventually called for help but it made for a long check in.

CHAD G. 
Rating:
3.0

Customer did not leave a comment.

James A. 
Rating:
4.0

Customer did not leave a comment.

Holly O. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Perfection in customer service. Staff was outstanding. Keep up the good work. I am very satisfied with U-Haul.

James P. 
Rating:
5.0

Customer did not leave a comment.

Sara marie M. 
Rating:
5.0

Customer did not leave a comment.

Lich T. 
Rating:
5.0

Customer did not leave a comment.

steve S. 
Rating:
1.0

Customer service Was bad only place that had what I needed will never go back very rude people

Bobby I. 
Rating:
5.0

Customer did not leave a comment.

JASMINE S. 
Rating:
4.0

Customer did not leave a comment.

Jennifer G. 
Rating:
5.0

Thank you it was fast and easy

Judy Naney C. 
Rating:
1.0

The U-Haul Website said this location was open at 8 a.m. on Sunday. It was not open and the parking lot was fenced and locked. I didn't dress for unhooking the trailer myself, so it was time-consuming and dirty to do. There was also another person at the location trying to pick up a truck and couldn't reach anyone on the phone to help.

Maia K. 
Rating:
1.0

The dealer did not know how to correctly install the auto transporter. It was unsafe. I had to travel to the next town and go to an official U-Haul to have them remount my tongue and correctly install the trailer as it was too low. They reconnected the chains properly and got me going. I understand that her husband is the one that knows how to do all this however he was not present and that is not an excuse. When a customer rents something, he should be present, period.

David X. 
Rating:
3.0

Customer did not leave a comment.

Brianna D. 
Rating:
5.0

Customer did not leave a comment.

Carol Ann H. 
Rating:
1.0

I ordered 15 ft van for 30,00 a day, with a trailer with a ramp, about 100,00 for the use, Went there the day before to make sure I had the right place. I was told I ordered a 20 ft for 40.00 a day, no I did notand they did not have the trailer either, all they had was a 5x8. nothing going right.So all the had was 20 ft for 40.. they day I picked up, all they had was 26 ft for 40 a day. So I had no choice but to take the 26 ft. I ahd plan this out, and husband took day off work. NO CHIOICE , they did not have any thing I reserved, and did not keep the price to what I had ordered. They wait til you have to get going or not at all. Plus their computers weren't working I had to pay cash, and when I returned it , it was to the store beside them, they weren't open. They refused to checked the truck with me. I brought it back clean , a lot of extra gas, plus no locking gas cap, people can steal from them at any time. Which I told the people I returned the truck to. But they did not care. I had to come back another day to pay them for the extra miles. No one at the store knew anything. I like to pay my bills and not have to make extra trips. This rental was a big mess from the beginning. I ordered a van and got a big ass truck, and I ordered a trailer ,no trailer. I had to pay way more than I ordered and no 50.00 for not having what I ordered when I got there. A BIG MESS

charolette M. 
Rating:
5.0

The agent was very helpful. Outstanding customer service!

ed F. 
Rating:
5.0

Excellent customer service!! Convenient and open on Sunday!! Will definitely continue business there. Thanks.

BYNOVU C. 
Rating:
3.0

When I picked up the uhual on Sunday. I opened the door to the cab and there was white long pet hair everywhere really bad. But it was the only truck they had available for a one way to manteca. So I took it anyway. I had to Explain what happened at the drop off location. I was not happy about it. But the lady at the drop off location in manteca was very understanding and took it as is anyway. She did however make a remark that she was going to be getting into contact with the uhaul in prterville to discuss how there maintenance for vehicles are poor.

Amanda S. 
Rating:
5.0

Customer did not leave a comment.

Gordon C. 
Rating:
1.0

My truck smelt like cat piss The truck transmission is starting to go out it smelt like it was burning up

Kavicka M. 
Rating:
5.0

Customer did not leave a comment.

Juan R. 
Rating:
5.0

Customer did not leave a comment.

mia C. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

The lady did everything. And I felt for her too because I know she didn't want to be blamed. She was kind, and very professional. I'll recommend her business for sure.

Juan M. 
Rating:
5.0

Easy pick up process.

BRION B. 
Rating:
5.0

Fast service, friendly staff.

Steve B. 
Rating:
5.0

They made everything as easy as possible and they explained everything to prevent any confusion. It was a very nice business!

Henry O. 
Rating:
5.0

Customer did not leave a comment.

john M. 
Rating:
1.0

Go somewhere else another competer

jentry W. 
Rating:
5.0

Customer did not leave a comment.

Wes M. 
Rating:
5.0

I was charged twice by uhaul Hope this gets fixed

Miguel R. 
Rating:
5.0

Great service and friendly at this location. Wish it was a little cheaper for a few hours rental

Yu P. 
Rating:
3.0

Wash the trucks and Oder free .

Joe L. 
Rating:
5.0

Customer did not leave a comment.

Peter F. 
Rating:
2.0

The trailer I reserved was unavailable when I went to pick it up. Calls to the U-Haul reservation phone number did not resolve the situation. The trailer I finally decided to rent had motor grease in the bed when I went to pick it up. I had to clean the grease off to prevent it from getting on the items I planned to put in the trailer. Good price.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

Juana H. 
Rating:
3.0

Take first come first serve customers. I was there half hour waiting for facility to open but worker took a guy before me who was doing a return who came after me.

ELAINE M. 
Rating:
5.0

Customer did not leave a comment.

nichole P. 
Rating:
3.0

Store owner was late opening store

Pascual D. 
Rating:
5.0

Customer did not leave a comment.

Carlos L. 
Rating:
5.0

I'm very happy with the ease of the rental and return and with the cost. The personnel at tgis location were friendly and professional. I recommend.

TRACY J. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW M. 
Rating:
3.0

A/c should work but other than that it was easy drive

Richard V. 
Rating:
1.0

No comment.

Taylor R. 
Rating:
4.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

Chritina M. 
Rating:
3.0

Customer did not leave a comment.

HENRY F. 
Rating:
3.0

Came in to pick up truck and another customer that came in to send packages came in after us and was helped before we had completed our transaction. Tried to contact when we knew we would need truck another day and we called and left messages and no one returned our calls.

connie Q. 
Rating:
5.0

Customer did not leave a comment.

Yolanda A. 
Rating:
4.0

Better communication on how the overall rental process works. Only half the information was explained when I reserved the rental. When I returned the next day , talk 2 a different person & found out there was more to it.

Stordy D. 
Rating:
5.0

Customer did not leave a comment.

imelda T. 
Rating:
5.0

Customer did not leave a comment.

Peter F. 
Rating:
3.0

Make the sell boxes back program more efficient. I will not move with uhaul again. I was so impressed with the ease and fast delivery of the boxes I ordered (a complete set for 3 bedrooms) and pleased with the amount of boxes I ordered. However, none of the local uhaul places near by me were a part of the program. I had to drive 43 miles out of my way to find a location that bought back the boxes then when I arrived, after already calling customer service two times to clarify what I'd need, I was told I could return any of the boxes because the online order would need to be shipped back because the online orders aren't given receipts. That is stupid. I wasted, my time, my energy and my money on a program that appeared to be simple but it really inconvenienced me far more than going to the local Home Depot to buy the moving materials I needed.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

Howard N. 
Rating:
5.0

Uhaul went above and beyonsd for me, in a very difficult time. Thank you very much

Anna E. 
Rating:
3.0

Customer did not leave a comment.

axel A. 
Rating:
5.0

Customer did not leave a comment.

Sylvia M. 
No reviews have been submitted for this location.

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