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JAMES A
Customer Reviews for Mailbox Max
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Your staff not be so discouraging. My patience and not roll her eyes when spoken to. It was fine the pick up drop off was fine.
Delaynea RGreat customer service start to finish!🙂
Jesusita RNothing every thing was good.
Stephen CMake the return process easier, have human contact available and more intelligent communication at the drop off point. Leaving a +/-$100,000 truck, under our responsibility, outside a yard gate & the keys in a metal box, easily pickable, with no cameras or contract papers signed, verifying our return, is very disconcerting.
Debbie GThe self checkout was a little difficult to navigate due to connectivity issues but the customer service was super helpful.
Faith WHappy with the quick & professional service
Berta HThe "help: forgot to hook un saftey cables ,Had no lights at night had to run hazards until the battery drained each night. The stabelizer chain i found out was not connected at all and was however wrapped and tied off at the axel; 2000 miles later with 2 kids a dog and a cat in tow and 3 days of white nuckle driving. no thanks to uhal we arrived safe and partialy sound.
dennis eEverything was great Thank you
Maria DFor long haul should be maintained a little better ,
dale mMore equipment
Roger KStop charging someone for a full days rental when it was returned sooner than when it was rented. After all the run around because they don’t take cash so when I went the next day it was a different story so I had to walk all over town to be able to pull the cash back out after it costing me $4.50 to put it on my card plus a transaction fee from my bank to do so.. then when all was said and done what was a 8am rental pick up became a 11 o’clock rental pick up. Then I a pick up on 12th and drop off am on 15th witch should of been a two day 24-7 rental was a three day even though it was dropped off before my pickup time was so I was charged an extra day. I would of kept it the full 24 hrs if I knew that was the case but the haul fails to tell you dispute how busy or not busy they are. I don’t recommend any uhaul company because they dont do their job completely to help save the customer a head ache and or some money. And the one on noble was even a major let down due to make. Me walk in the rain because they dont take cash and didn’t even have my reservation when I called the 800 number after walking out of store, the person on the phone said I had a reservation there so I went back in and that’s when I was told they had no van or pick up witch I had reserved and had to pay for a ride to get there and I’m done with uhaul and will never rent from any one of them and will not recommend any of them to family or friends! I was severely disappointed by both places! Then customer service acted like oh well if you had to pay that much for a ride where you have a truck is waiting to be picked up. But was not! She did not help the situation but made me feel that my business and horrible experience ment nothing and began acting like it was my fault and dismissed my feelings and problem to go on to say as much that I’m to blame. So all the uhaul are the same. They will not care about the clientele only the money.
Vickie SStaff were very helpful and accommodating
Steve RThey así u how many miles u need the vehicle for don't answer its a waste of time regardless what u say when u return the equipment ur charged for every mile at $1.30 a mile plus the rental fee 30.00 plus insurance etc u do the bill
Juan HI rented a truck twice great service ..easy and fast.. Thanks
Mary ESolamente que sigan haci y no cambien atentos respetuosos y amables, recomendados al 100/% ...
EUGENIO GEverything was great, fast, and reliable!
Nigel SThe women here were very helpful. Will definitely recommend and use again
Caleb MStaff was friendly and it was very convenient i was able to drop off the trailer after normal hours.
John RWe should be able to get the keys before the truck on the app. :)
Yesenia FThey did a great job making sure I had exactly what I wanted. They did a great job. Will recommend
JORGE HThe staff was helpful and courteous.
Kim SThe fees to rent a truck is ridiculous. I do not recommend anyone renting a truck.
Nicole FVery helpful. No improvements needed
Patricia BNothing.
Roman ENothing. Staff was extremely helpful.
Patricia BVery friendly staff, explained everything and will rent again from same location.
leonel vCozy and warm! Just like a small town should make you feel
Robert HStaff are very courteous and professional. All aspects of the store were outstanding as well as the truck we rented. Thank you, Paula M.
Paula MCourteous, professional staff. Good Job!
Paula MThe staff was extremely friendly and courteous! We will definitely return whenever we need a U Haul in the future!
NAOMI RVery friendly and helpful staff. Trailer was dirty but still got the job done. The amazing staff made all the difference.
Jesse WI picked up late Thursday to use friday. I used Friday and sat, went to return sat night and they were closed. They are not open on sun and they were closed again Mon for holiday.when I took back she charged me for all those days!!! I said they were not open to receive them back and she said “you could have left them at the mini mart next door” . What?????? How was I supposed to know that?????? I told her if I had to pay rental of $60 I would just buy them then and she said I couldn’t I had to order off line and have them shipped…… wow!!!!!!!!! I should not have been charged for her closed days!!!!!!
Merri BMailBox Max is always my go to for packing and uhaul rentals. They go above and beyond to help make moving simple and their prices are better than anywhere else here in town.
Lisa RWe rent it for a full day you sit for 3 hours and they still charged us for full-day even though there was a half a day rate that we could have had so no we will not be going back to that store
GEORGE PI think its not reasonable to keep a deposit based on mileage as long as the truck was returned and in good condition my husband and i should have got our deposit back we will not be using this location ever again
Mario SThe lady, Andrea was very knowledge and helpful to our needs.
EDWIN VThe person at the counter was friendly and efficient and we were out of there in no time. We even ended up renting a trailer while we were there. Picked it up next day and returned it same day, very simple and easy,,, as it should be.
SERGIO MI did not rent anything from this place they chose to rent to someone that was using my identification.
ALBERT HI did online drop off. For the question of whether the truck was clean enough for the next family to use, I said NO because I drove through a lot of bees/bugs and felt the exterior needed a quick wash, at least the front. The box was swept clean. The cab was left clean. I was charged $25 dollars for this!!! UNACCEPTABLE! The man at the counter said he’d take care of it and call me. I still haven’t heard from him.
ARLENE JMy experience was perfect from start to finish. No issues what so ever. Will definitely use again.
William AGreat service
Yolanda HVery efficient
TIFFANY JVery clean, very friendly
Annie MThe woman that helped us was very patient and helpful, she explained everything thoroughly. We were very happy with the service we got.
Maria GExtremely helpful and so nice. Fabulous customer service. Made the entire process so easy. Would definitely use this location again. Clean well stocked location. Easy to find and easy parking for the trucks. Plexiglass between staff and customers. Staff had masks on and hand sanitizer available. Location took staff and customer health and safety seriously.
denise gThis was not the fault of the location. I was called the day before my reservation and told the 15' truck I reserved was not available, and the only truck available in 75 miles was a 10' truck at a different location 30 miles away in Porterville. I'm inclined to not use U-haul again due to this experience.
Nathan HHad roaches in truck when I opened up the back. Other than that, great customer service.
Leroy CI always use this location due to the fact that is close to home. The staff at Mailbox Max are on point and they have equipment available along with any other supplies I might need for moving.
Juan CGreat service
Edward CHave the gas tank full, so we can fill it once done and not worry about how much fuel is needed to reach pickup level.
Wes MGreat service
john d