Customer Reviews for Main Guys Auto & Tire Repair
(U-Haul Neighborhood Dealer)

Rating:

3.0

Location was fine. Truck was old and the air conditioning did not work We didn’t want to rent here. Our reservation made 10 weeks in advance at a convenient location to our home was not honored. Made to drive 20 miles round trip to a different location. Ridiculous. Then an old truck with no AC

Rating:

5.0

Great

Rating:

3.0

It’s annoying the way the pick up and drop off location gets changed around last minute to further places away. Do I get compensated for mileage and gas?

Rating:

5.0

Young lady working has helped me in previous rentals, she is very friendly and helpful. Thank u

Rating:

5.0

Did an after hours drop off, no one present, was very easy to do. Thank you!

Rating:

5.0

The truck I rented was low on gas I had to stop to put gas in it to make it to my destination

Rating:

1.0

This location charged me for missing/damage what didn't happened. After my call (they hold me for 30 min) they removed the charge

Rating:

5.0

No need for improvement, they were fantastic! Everything about my experience was top notch, from the staff, to the equipment. Best U-Haul experience I’ve ever had!!!

Rating:

5.0

I came in a day ahead of time to make sure my reservation had been received online and where to drop off keys. They were very patient with me and answered all of my questions.

Rating:

5.0

Great staff!! Very pleased.

Rating:

1.0

Charged was put on my acct 2 weeks later the truck wasn’t even checked in after I called 2 times .

Rating:

5.0

The trailer I rented had a burnt out amber light, The hydraulic brakes were extremely noisy, the gate did not open and close very smoothly, and the latch was extremely difficult to line up. It clearly is showing its age and either needs to be serviced up correctly or is due for retirement.

Rating:

5.0

N/a

Rating:

5.0

There was a hole in the roof of the rental truck which we did not discover until the next day when we went to unload it and everything was soaked due to a torrential downpour. Many family heirloom items are ruined and they offer me a 29% refund, which is $40. I’m heartbroken and now I’m really, really mad!!

Rating:

5.0

Nothing at all.

Rating:

1.0

Please have an employee double-check that nothing is left in the cabin. I thought I grabbed everything, but I left by $300 AirPod Pros in there. The next day, when I called they said the truck was already gone and there was nothing they could do. I called U-Haul and they told me the truck is now in Indiana and there's nothing they can do. I know my headphones are in there cause I can track them through Apple's software. I'll never recommend or use U-Haul again. Shit happens. People leave things. That doesn't mean they shouldn't get returned. I'm out an additional $300 because of you.

Rating:

3.0

Nobody was there .

Rating:

5.0

The young lady was very nice and helpful this is the second time I have rented from here, and she helped me both times.

Rating:

5.0

The self check in program isn't very efficient. Both check out and check in take way to long

Rating:

1.0

You did not have confirmed equipment and it made my move miserable. Why confirm what I have requested if you do not have it.

Rating:

5.0

The trucks were clean and ready! The personnel were very welcoming and helpful. I would definitely rent from them again and tell others to do so!

Rating:

5.0

Great friendly service!

Rating:

5.0

Very friendly and casual. It was nice not to have to fill out a ton of paperwork.

Rating:

4.0

Not sure it was the location or the website. But someone charged me 15 safemove fee. I spent 2 or 3 days making sure choosing no on everything even though the website kept putting a dolly or mats to make more money off of me.

Rating:

5.0

The gentleman and Main Guys who assisted me throughout my renal period is awesome! Please give him credit for helping me before and damn near after business hours to make sure I had what I needed. Top tier customer service. Terry Pinkas 11/18/24 rental date 11/15/24

Rating:

5.0

Easy from start to end great location and staff

Rating:

4.0

Smelled a little musty and the back was dirty and had debris. I also requested not have the "Safe Move" on my invoice and was told "it was too late" even though I hadn't signed yet. I also discussed that the fuel level was improper as it said there was over 3/4 on the paprwork and the showing was just UNDER 3/4. The folks here were very kind and did assist me even though they technically were part of the repair facility. Very good place to be partnered with.

Rating:

5.0

The U-Haul was clean, but the steering wheel was dirty

Rating:

5.0

The employee was awesome.

Rating:

3.0

It was after hours so no one was present. Better signs for parking returning trucks after hours would be helpful

Rating:

5.0

Nice people as always,very friendly and helpful!!!

Rating:

1.0

The truck leaked all over irreplaceable photos and momentos!! The windshield wiper literally flew off the truck in the middle of a downpour making the last 40 miles of our trip miserable! When we called U-Haul they told us to report it all to the dropoff location for compensation. The dropoff location told us there was nothing they could do about it and to contact U-Haul again. Was a huge runaround and no one would help us. I will NEVER use U-Haul again.

Rating:

5.0

The team member was very nice and helpful.

Rating:

5.0

Front desk was very friendly and helpful. The truck was clean.

Rating:

5.0

Just a great friendly and helpful atmosphere. This is the second time renting from this location due to the location to my residence. And it is nice to have a place close to the residence that you like, trust and will continually go back to for rental purposes.

Rating:

5.0

Make sure truck has a full tank of gas when you pick it up. Only had 1/2 a tank. Was told I would be charged $5.00 a gallon if I returned it with less the 1/2 tank. Gas prices was only $3.69 a gallon Other wise has no problems. Thanks U,-Haul

Rating:

3.0

I did a remote drop off. So I cannot comment on the drop off location.

Rating:

1.0

don’t overcharge

Rating:

5.0

Thanks

Rating:

1.0

U-Haul changed drop off locations on me which I didn’t realize bc I was driving and moving so returning truck was an absolute nightmare. Also, I didn’t know mileage was limited so incurred a large extra fee bc we had to pick up furniture from my daughter’s college apartment 90 miles south before heading north. Whole experience this time was very frustrating.

Rating:

2.0

The kiosk system was difficult to use to pick up the truck before hours. Two other customers were having similar issues and had to wait an hour for the location to open. The fuel tank was half empty. In addition, the truck broke down about 470 miles from home and my wife and I spent about 8 hours switching trucks and transferring a full load into another vehicle.

Rating:

3.0

Fix the APP!

Rating:

4.0

Keep doing what your doing.

Rating:

5.0

Tried to do pick-up through the app. It did not work, went inside and they were incredibly friendly and helpful inside. They even came in early because they knew automated pick-ups have been having issues. 10/10 experience with the individual at this location. 0/10 automated pick-ups through the app.

Rating:

5.0

The only complaint I have has nothing to do with this location but has to do with the way U-Haul sizes out the trucks. it seems like the cargo space in smaller than what the truck is listed as.

Rating:

1.0

* On-line ordering for accessories was taken, then never part of my order...... I had to go to Walmart for boxes, tape, etc. Didn't know the location wasn't full service until I got there. ........ * Booked a Downers Grove pick-up a few minutes away. Then advised I needed to go somewhere else for the truck, 40 minutes away (why did I have a Downers Grove reservation??) ....Sent to another Downers Grove location (this one) which was less convenient....... * Booked labor on -line but it got me nowhere........ Even the leads were pointless. Had to do that separately myself with companies outside the "network". ... Your entire ordering system stinks !!!!! ........... Let me clarify - My actual pick-up location was OK........ It was the order process and the 1st Downers Grove location booking / information that were sub-standard.

Rating:

5.0

The person that assisted me at check out was awesome. This was my first truck rental. She answered all my questions and the check out was quick. I will highly recommend this location to friends.

Rating:

5.0

I have rented here a few times. Friendly and great service.

Rating:

4.0

The app. to return the equipment after hours is not easy to navigate-took 45 minutes to check back in equipment

Rating:

4.0

The price I was quoted $314, was not what I was charged $364. I would like to get the $50 refunded to my credit card.

Rating:

3.0

I think the fuel tank is full when the customers pick up the truck

Rating:

5.0

They are always very helpful. I am typically in a rush when I call and Santa has everything ready when I arrive. Great customer service

Rating:

5.0

Friendly staff in and out super fast Very important especially with a toddler

Rating:

3.0

While the floor of the trailer was clean, it appears that someone was hauling Mulch in it and did not clean the walls. Caused a problem when I was trying to move furniture in it.

Rating:

5.0

There was only an eighth of a tank of gas when I took the truck and the person at the desk told me if I filled it back up to a quarter before I returned it I would get a percent of a discount. When she was checking me out upon return, she said the discount wasn’t coming up but that she give me $10 off and I don’t see that on my final bill.

Rating:

4.0

I was concerned that the young lady who I worked with wasn't there when I returned the truck. Some man just said leave the key in the box.....could have been better on the return

Rating:

1.0

This location is a rip off. They gave me a truck right below the half tank and I returned the same way but they still charged me for 3 gallons of gas. Never rent from this location.

Rating:

3.0

Please place purchased dolly’s in truck as the website said you would. Had to drive back to location to pick up dolly. I should get a discount or something!

Rating:

3.0

Positive vibes

Rating:

4.0

Passenger side window was broken and not adjusting which made changing lanes hard.

Rating:

4.0

It would have been nice to have a sign that indicated where to drop my key. Otherwise, went fine.