Customer Reviews for Main Road Self Storage

Staff: very personable, helpful and treated me as a good neighbor. Equipment: clean and all the lights worked! i think this is the first U-Haul rental where all the running lights worked. thank you!

The back of trailer leaked on rain and damaged some of our household goods.

Looked like truck hadn't been washed in a while. Check engine light came on just as I got into Delaware. Found a dealer open and he checked it out.

The staff when I picked up was fantastic walked me through their process was polite and courteous when I came to drop off they were very short and didnt seem organized blocking the entrance by loading a trailer where traffic comes in and out pick up Gentelman and young lady with green hair 5 stars the two ladies at drop off 2 and 3

Thank you

The people that work behind the counter need training in people skills. Every time I go to this location they are very rude.

The process of renting a unit was easy! Very clean facility. I would definitely use this storage facility again.

Was not able to drop off a day early, and was told to drop off 10 miles out of our way to leave the trailer. We ended up leaving the uhaul at the location that was advised by uhaul representative unattended and unable to upload pictures and finish questions on the drop off. We have used this company numerous times with no problems but after this cluster of a mess do not plan on renting from uhaul in the future. Better off figuring out something else.

Thanks for all the help and enjoyed your professionalism and great people. GOD Bless

Super easy trailer pickup and drop off!

Folks up front were and are always friendly and accommodating. Thanks, Waverly McNeill

Hutto Food Market need counter help.

One person was late to work so I was served 15 minutes after my appointment. But the person who dealt with me was nice and helpful. As I was getting ready to leave, that person arrived and was in no hurry to get there. I couldn't walk any slower than this person. Obviously uninterested.

Have a dedicated parking space for people picking up the uhaul can drive down to get it then when they return they can just swap packbinto their vehicle without worry of illegal parking

The pickup truck might have been vacuumed prior to my rental but was not cleaned inside or outside in quite some time. I also was not told at the time of rental with the main 800 # that there would be a $10 per day charge for collision ins.

Put the uhaul return hours on the window and dont sass the customer when he walks in and says he's returning a trailer 15 minutes past uhaul closing, but still within the office open hours.

If a customer reserves a truck at a location - make sure it's there.

This was the worse experience of my life. Nobody knows anything. I asked what the charges was for. She doesn't know

When given a selection of locations for my rentals, I always choose Main Road Self Storage. Their employees are great and the rental process is easy and convenient.

Customer service very good

The turn in website does not work well. It could not identify my location but it never gave an option to input and would not continue. It was handled by the location later with no problems

Phone traction no good . Area has poor phone service. took 2 hrs before gotten live agent and key to truck.. I will never use uhaul with this kind of service again

Tracey was so wonderful. She got us checked in and out very quickly on a busy Saturday morning. I needed to get a bigger storage unit and I called her to see if it was possible. At the time she was very busy and I told her no big deal I will call you back. I didn't have to, because she called me back and took care of my request. Everytime I spoke with her she was very polite, helpful, and happy. It made a very hard day easier.

Small store. Had to pick up at 4:30 at the latest.

The staff at this location are not only knowledgeable, but also possess an easy going professionalism that immediately puts customers at ease. Always a great experience. Jay

The customer service in this location was AMAZING. The truck was in great condition and drove like a dream.

Staff was helpful and friendly

suits all my needs

The team at Main Road is fantastic!!

Excellent

The truck and dolly were fine. The blankets I rented were full of dirt and sand. I didn't end up using them because I was afraid they would scratch my furniture. Interesting, since I was told if I didn't return them clean, I'd be charged a cleaning fee - apparently that didn't apply to the previous renter, or it did and they just weren't cleaned. Also, I was told I could not leave our vehicle at the facility, yet the manager let a friend leave their vehicle at the facility. It was very convenient having to leave and have someone drop me off to get the truck, after I was already there. I have rented trucks from other facilities in the past and haven't had a bad experience. I won't use the Main Road location again.

Online chat was not as responsive as I would have liked, knowing we were in the lot trying to get checked in. We were not notified that they completed our authorization until I asked for an update after waiting a while.

No complaints, no improvement, best experience was easy and very accommodating for my short notice! Thanks to the ladies, very professional!

Very busy Monday AM pick up but the girls were able to process me and get me out in about 30-40 minutes. Still upset that my preferred location did not have my reserved equipment. This change caused an hour delay in my trip.

12' trailer is too heavy to lift onto hitch, it should have a crank

Replacement of one person that works there. She tried everything in her power to denied to to rent a trailer. Not knowing that I rented trailers from them just two days earlier. I rents from U haul all the time

Nothing at all, this location, and staff, were top notch! Best U-Haul experience I've ever had!

Great service every time I go there

NA

These people are so nice

Customer service is excellent, very helpful.

Excellent 5 star customer service

Best Uhaul experience ever! Clean truck, furniture pads loaded before my arrival. Smooth transaction. Great CSR's at the counter. Helpful and friendly. Boxes and moving supplies at good prices. I'll be back for all my moving needs!

Tracy and Ashley are top notch! They go above and beyond. Clean facility and truck. Great experience all the way around!

Thank you for all your help.

I am sure everyone has a bad day now and then. We did not receive the best reception from the personnel there but friendliness did improve as time went on. Overall, U-Haul cold have made this less stressful if someone has explained that I needed to check the equipment in while on site. I couldn't get my cell p hone to cooperate to do the check in while there so I actually had to make a trip back the next day to make sure it got done correctly. The employees told me when I arrived that they had taken care of it, but, there was no way for me to know that without traveling the 30 minutes there.

Quick in and out and reasonable prices.

Excellent in every respect.

Very professional

The vehicle I rented had deteriorated wiper blades, and the overdrive made a noticable drivetrain jump when coming to a stop. However, the staff was very friendly and apologetic for my experience with that vehicle.

Personnel were a bit officious. When asked if the 4x8 were too small for my job, could I swap it out for a 5x8, they said "no". "You have a one-way, once you sign it out, you have to take that one to Columbia.". Actually, I have swapped trailers in the past.

The staff of this storage facility are professional, friendly and helpful! The unit I have is clean and the entire facility is clean and meets my needs perfectly!

This is THE storage place to use in Summerville. Ginger and her staff were very accommodating and worked hard to make sure everything was in place prior to my arrival from Montana. Five Stars!!!!

Very attentive to what our needs were and very friendly. Great customer service with a smile. They even checked on us when we were unloading our things.

Ginger was phenomenal, the process was quick and easy.

Great Customer Service! Great storage facility!

This facility was professionally run and well maintained. The staff was always very friendly and available. I would highly recommend this storage facility.

Great Experience!

The staff was always friendly and helpful, they went above and beyond my expectations, I will miss coming in and seeing their smiling faces. Nothing but great things to say! Thank you.

We have had a storage here for some time and always been happy with the facility and service

Apparently there was a flood and I had an outside unit. All of my furniture was destroyed due to mold. My unit was also full of mice dropping.

Everything seemed nice enough and the staff is friendly, but finding rat droppings all over our furniture is a deal breaker. Had to move out.

Ginger and Tracy were extremely helpful and courteous. I will definitely recommend this facility!!

Staff was extremely friendly. Took me to the parking spot before I signed the contract to make sure I was happy with it. 10/10 would use Main Road Storage Summerville again.

Sheri`s customer service has been outstanding.