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VONDA C.
Customer Reviews for Main Road Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They left it up to me to go find the 24 furniture pads, they should have called around to the various stores and done that for me.
JAMIESON D.The after hours drop off was an easy and a very accommodating feature.
RAYMOND K.Communicate at time of truck rental how to reserve the carts and etc for loading your goods to storage.
LINDA B.I was charged 3 times totaling over $700.00 for a trip costing 286.00…. Also my truck was triple booked luckily I was the first one there. The truck had a nasty used black mask was dirty. I now have to wait to be refunded 3-5 business days. I cleaned the truck I filled it up to the full mark as a curtesy. I held up to my part of the rental process but the experience was a disaster for me!
ALYSA LESHAY F.Customer service is exceptional at this location. Friendly, flexible, competent, and knowledgeable. I will make this my "go-to" the next time I need a truck. THANK YOU!!
BRIAN H.You cant get better service anywhere. Tracy is the BEST!
PAUL C.Fuel tank was not full. It is extremely difficult for customers to return a vehicle other than full! I returned in Summerville SC with almost 3/4 tank and am still waiting on someone to return my emails asking for a refund for that extra fuel.
Marvin I.I scheduled an auto transport with a U-Haul, and when I asked the U-Haul rep. if she would show me how to add the transport to the Uhaul, she told me to learn on youtube. There was more, but not enough space to inform the public to stay away. Wasn't the manager though.
Erica I.The weekend crew helped with unloading the trailer, however we didn't get the same customer service as the pickup location.
Gary B.When I called to rent the vehicle on October 19th, my reservation as for 5:15p. In route to pick up the vehicle, I got a call from an employee 4:50 saying that they were about to close at 5p. I told her that I would be there in 10 mins, so she said fine. While doing the walk around at 5:11p, the employee told me that being that it's after closing when I rented the vehicle, instead of dropping it off when no ones there the next day (Oct 20th), wait until the morning after the drop off date to bring the vehicle, due to the fact that there were recent break-ins and stolen vehicles on the property, I agreed to do so. I got a call on October 20th at 4:45 from an employee saying that the vehicle is due to be turned in. When I explained to her what I was to by the other employee the day before, she said that it doesn't matter because the vehicle was rented at 5:11p so it needs to be back now or I would be charged for an extra day. Being that I live across town and it was during afternoon traffic, I wouldn't have made it back to the rental office in time so I had no choice but to pay for an extra day. I remained calm over the phone but was highly upset because had I not been given the option to bring the vehicle back the morning after my drop off date, due to the break-ins that they recently had, I would have made sure to have vehicle back in time. I would like have a full refund for a the next day charges I received.
TRAVIS M.Improve your app. The photo section is flawed.
THOMAS M.Tracey is awesome...she helped us quickly and got the trailer hooked up safely and we were on our way. GREAT customer service!
CHRISTOPHER G.Best move ever.
MICHAEL G.Staff super helpful and quick to get me set up.
THOMAS J.Great customer service
JOHN E.Main Road Storage was easy to find and we had no trouble dropping off the trailer we had rented.
Kat B.left rear wheel rim should have been replaced before rented out again
LUPE J.The truck was very old and a death trap, it should be retired from the fleet.176k miles with no air conditioning and the steering wheel falling apart in my hands was less than ideal.
Justin M.Excellent. Friendly, efficient and an overall perfect rental experience.
Barry L.The two ladies who work there are AWESOME!!! You folks need to buy them lunch!!! - Alan Ali
ALAN A.There should be a lock drop box for when mobile truck pick ups.
Dremae J.Pleasant experience. Didn't require much time to do the rental. I appreciated that.
GILDA N.I've had a unit here, various sizes, for over five years. The manager has been there since I started. I moved a distance away and had to get a closer unit. She has taken care of me, with professionalism and compassion, for the entire time. I would not have moved if it didn't take me so long to get there from my new location. Always clean, always available when I needed it, and great communication from the office. She deserves a raise! Very sincerely, Wade Flinner
William F. | Overall ExperienceThe ladies at this location are always great to work with
JEFFREY N.Steering on the truck needs to be looked at, a lot of play in steering wheel when driving. Also seemed as battery maybe getting weak.
JONATHAN B.I passed several U-Haul places to go to the one at Main Road Self Storage. The staff Jamie and Stacey are just great and friendly people to work with. Always professional with a smile.
LARRY H.I will recommend the 10814 Dorchester Rd Summerville SC U-Haul to anyone who ask. I was very pleased.
BARBARA M.This location is an establishment I've been working with for quite some time. The customer service I received each time is phenomenal and beyond as expected. Great job and I will Always come back.
GEORGE R.Today I once again was helped by Jamie. She actually helped me with positioning the 20 foot truck so I was able to load a few items from storage. That is going above the normal expectation you find nowadays. It was a very pleasant experience.
LARRY H.Jamie, at the Main Road Self Storage Summerville, was great. Friendly and very helpful.
Larry H.Rude didn't help just stood there
JOSHUA S.Very helpful staff.
ROBERT G.Staff was friendly and professional.
Charles F.Our lady who helped us, I believe Jamey was fabulous. I can't say enough good things about her or recommend your company enough. Thank you very much. Barbara Jackson.
Barbara J.Everything went smoothly, i didn't have a reservation but the rep was able to get me in a truck to move my things the same day.
CRYSTAL R.Upbeat, happy people always make ANY experience better and easier, and Main Road Storage people are SO easy to work with. Thank you Main Road Storage!!
FREDERICK R.Main road was super helpful. We fixed my online reservation problem and got on the road in minutes!!!
JOHN E.The lady at the desk was very friendly and helpful.......
RICHARD S.Myra did it again! We recently moved back to SC from Sweden and needed to rent a truck and trailer and Myra handled both transactions professionally. I have many uhaul choices between my storage location and home, I will continue to use this location because of employees like Myra!
JASON G.Myra was excellent! She helped me with 2 separate reservations and was very knowledgeable and polite!
JASON G.I don't know, it was in and out, quick and easyðŸ˜ðŸ˜ðŸ˜ðŸ˜
CARL M.