Customer Reviews for Main Road Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Main Road Self Storage
Elizabeth P. on
The location did not properly explain where the key would be. My husband & I wandered arriving in the dark almost tripping over trailer hitching bars looking for key box as shown in video. After long hold 800 # figured out that it was locked in a trailer 1 hour
Michael M. on
Car's were great
DAVID B. on
Nothing
Leroy J. on
The manager was very polite and professional
Joseph D. on
The vehicle was clean but the tires on it were not balanced in the least. Very much out of balance couldn't even look into the side mirrors without making you dizzy watching everything bounce around.
Eric M. on
Add more lights to the front parking area - really dark to back a trailer in
GUY M. on
These folks were impressive. They knew the products and were genuinely interested in ensuring I got what was best for me. And, they did it in a very friendly and fun way. Hats off to a great crew.
Paula E. on
Nothing
Edward Y. on
The ladies , once again got my paper work done and had me on the road. Could not ask for nicer staff to work with.
Shawn G. on
Amazing staff! Great customer service!
Edward Y. on
The ladies here got us going in and out quickly. Thanks
Roderick R. on
Shaye Morales was very formal and provided an excellent sales experience and had a great attitude with attaching the equipment in the rain storm. Thank you Shaye
George R. on
Awesome customer service and staff
Bruno D. on
Excellent customer service! They were very knowledgeable and made it a very pleasant experience.
Danny T. on
I was running late for my appointment and notified Main Road where I was renting the truck. They gave the 20’ away and my only choice was driving a 26’ truck to Atlanta, 600 miles round trip. And I was not notified they were giving it away. Poor customer service. Will not rent from them again
David G. on
The staff at this location are amazing!! I was able to pick up my reservation in less time and with less hassle than ever before. Everything was quickly and clearly explained. Highly recommend!
Mary Ann O. on
This facility is tops in my book! The staff are helpful and professional!
Mary Ann O. on
The staff of this storage facility are professional, friendly and helpful! The unit I have is clean and the entire facility is clean and meets my needs perfectly!
Shelby T. on
Ginger is an AWESOME costumer service rep! I will definitely come see her again! No ring? Available? ?? Thanks again Ginger :) Five Stars!
Neptune P. on
Professional on excellent service
william K. on
See if there is a way to speed the pickup after completing the signup, reservation, etc online! There seems to be some redundancy to the process as some things are repeated during pickup.
Tracy E. on
NOTHING AT ALL, YOU GUYS ARE DOING A GREAT JOB.
William W. on
Important to understand why I rated this way. The staff was great, the rented equipment was fine...Uhaul policies are unacceptable.
Marlon J. on
Tracey was fabulous!! A great asset to your company.
David B. on
The girls working in the office were very friendly and professional. Checkout process was very fast, as well as the check in. Couldn't ask for a better experience.
KRISTIN H. on
The ladies here are very friendly and super thorough...highly recommend
Charles S. on
Tracey was amazing. She was very helpful. I enjoyed working with her.
Charles S. on
Tracey was amazing. She was very helpful. I enjoyed working with her.
Judy N. on
Nothing these women were extremely helpful and knowledgeable
Courtney B. on
The A/C was broken! A uhaul should NEVER be rented with broken A/C in September in the South!!! Also, their instructions for leaving the lock were unclear and they couldn’t find where I left it. Get a drop box!
Alexus A. on
Get the price correct!
Michael V. on
No comment
George R. on
Great customer service
Katherine S. on
Nothing! Tracy and staff are Professional, friendly and made the rental process very easy! Would recommend THIS office to everyone I know!
Clay S. on
The agents at this location are awesome! They helped me reserve a 15’ truck for my needs. Unfortunately the regional office called and informed me that my rental was unavailable and they were upgrading me to a 20’ truck for the same price. This was too large to fit in the space I was using it at. Come to find out there were two 15’ trucks there, but online customers requested them and I got bumped to the other truck so that they could rent more trucks. So be wary, you can rent what you want from where you want, but U-Haul might just decide they want to do something else that will make them more money, and they will change your reservations without your consent.
Candace F. on
Instead of telling the customer the truck can be picked up at 8AM, please give them the correct time. If the office is not opened until 9AM then the truck would not be available until then.
Catherine M. on
The ladies at the front were amazing, friendly and helped me out in a pinch! I would recommend this location to everyone!
Tracy R. on
Awesome location!
William D. on
Ginger, Was great..
Larissa H. on
Y'all are terrific!
Scott H. on
They were very helpful in determining what would be best for my needs and getting me on my way. They were friendly and knowledgable.
Erik T. on
There is very limited parking space for in-city moves for customers who want to leave their personal vehicle parked for a few hours during the move.
John C. on
So, after dropping off the trailer yesterday morning I went back 3 hours later to get the same trailer again. The ladies were more than willing to help me. Thanks
John C. on
Both ladies in the office are more than willing to help. Very knowledgeable of products and services.
Derek K. on
Great staff onsite very helpful and make the whole experience very plesant. Highly recommend! -Derek
Kenneth D. on
Everyone was very nice and accommodating! Stellar customer service!
KAREN G. on
This is THE storage place to use in Summerville. Ginger and her staff were very accommodating and worked hard to make sure everything was in place prior to my arrival from Montana. Five Stars!!!!
Andrew M. on
Employees Ginger and Tracy always pleasant and helpful! Moving carts in great condition and made the move a whole lot easier. Definitely recommend this location!
Nadine L. on
Tracy and Ginger were great. Worked to secure a rental w/no problem!
Alex B. on
The Personnel at this location was helpful cordial and very respectful, after a very harrowing ordeal at the first location the young lady took care of me and made me feel very welcome return my equipment and treatment with the utmost respect I would recommend this location for anyone to return equipment or pick up equipment.
Donald S. on
Staff was super friendly.
Alicia F. on
Customer Service Representative was rude and condescending. Her tone of voice and attitude were disrespectful.
Harry B. on
Nothing
Larry C. on
Staff was friendly and knowledgeable. Had me hooked up and ready to go quickly.
Becki F. on
This was my first time experience renting a UHaul for moving. We were assigned a 10 ft truck after hours but that vehicle was not there so another one was substituted. The truck just stopped on the highway as we were driving which was scary and unsafe. We were not able to get it totally off the road before it died. We did manage to get it started to get to our destination. We were not able to get it started to return it and get back home so we called and were told to wait on a mechanic within the hour but we waited 2 hours wasting our family visiting time as my daughter was visiting from Indiana. After the long wait we had to pay someone to get back home and a tow truck arrived which we were told that we didn't need to wait for. This experience cost us time and money. I asked for a refund because of this.
Taylor D. on
Tracey was a pleasure to work with. Ginger not so much. While I had the truck, they called 6 hours before I was to return it to see if I’d bring it back a little earlier because they had rented it to someone else when the day before I was told at my earliest convenience to call if I needed it longer. I was aggravated to say the least
Monica K. on
Found trailer error
Monica K. on
Knowledge Excellent found drop off error on trailer. Professional people
Ross N. on
Waited over an hour to be approved to pickup the truck.
Terry M. on
Customer service was excellent!!!
Thomas E. on
Need lighting in the drop off area.
CONNOR L. on
Staff was incompetent. It took them 1 hour to set up the rental on the computer.
Missy R. on
Very attentive to what our needs were and very friendly. Great customer service with a smile. They even checked on us when we were unloading our things.
Cherita T. on
Ginger was phenomenal, the process was quick and easy.
HEATHER H. on
Great Customer Service! Great storage facility!
JOSEPH K. on
This facility was professionally run and well maintained. The staff was always very friendly and available. I would highly recommend this storage facility.
ED F. on
Great Experience!
AMY H. on
The staff was always friendly and helpful, they went above and beyond my expectations, I will miss coming in and seeing their smiling faces. Nothing but great things to say! Thank you.
MILTON S. on
We have had a storage here for some time and always been happy with the facility and service
SHANEQUA M. on
Apparently there was a flood and I had an outside unit. All of my furniture was destroyed due to mold. My unit was also full of mice dropping.
PATRICK E. on
Everything seemed nice enough and the staff is friendly, but finding rat droppings all over our furniture is a deal breaker. Had to move out.
BRUNO D. on
Ginger and Tracy were extremely helpful and courteous. I will definitely recommend this facility!!
ANDREW C. on
Staff was extremely friendly. Took me to the parking spot before I signed the contract to make sure I was happy with it. 10/10 would use Main Road Storage Summerville again.
STEPHANIE H. on
Sheri`s customer service has been outstanding.