Customer Reviews for Main Road Self Storage
(U-Haul Neighborhood Dealer)

1,132 reviews

10814 Dorchester Rd   Summerville, SC 29485

(843) 875-9916

Location Hours

  • Mon-Sat: 9 am - 5:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(843) 875-9916

10814 Dorchester Rd
Summerville, SC 29485

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very kind staff

Jeffrey A. 
Rating:
5.0

More equipment

ALDIN B. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
3.0

Again I didn't like being charged an outrageous amount for 1 day late. Did receive a call from them re having the trailer rented my husband called them to let them know that weather held us up. He was told " not a problem - keep safe. Not sure there was very fair. Don't think I will use U-Haul again due to unreasonably high fees

Charlene S. 
Rating:
5.0

My first time using the U-Haul self-checkout app, and it was horrendous. Took me roughly 40 minutes to get the truck checked out, including a call to customer service, as well as re-starting my phone. Had issues trying to return it as well, which meant another call to customer service and ANOTHER phone restart. That said, customer service was very responsive and resolved my issues quickly and professionally. Truck was clean and well maintained, and the location for pickup was great. Would definitely use them again, but I WILL NOT use the U-Haul self-checkout app again. Give me a good "old-fashioned" counter checkout with a real live person, please!

Steven M. 
Rating:
5.0

The staff (Tracy) is outstanding! Professional, friendly, helpful!! There is a great Team there whether you are renting a U-Haul or renting a storage unit. They help make your transitions smoother and better!

Brian D.  |  Overall Experience 
Rating:
5.0

the entire process from pick up to return was fast and easy, Jaime was extremely helpful and courteous, thank you

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

JOEL K. 
Rating:
5.0

Customer did not leave a comment.

NORMAN C. 
Rating:
5.0

Customer did not leave a comment.

CRAIG C. 
Rating:
1.0

Didn't have half the items we reserved and made no effort to assist in locating those items. Was more concerned with jumping a golf cart than asssiting customers. Myra/Myra was straight up rude.

MISTY P. 
Rating:
5.0

Everything went very well. Everyone was kind, courteous and polite. I can't think of anything that could've made it any better. Thanks.

WADE J. 
Rating:
2.0

My husband went to pick up the trailer and said that the staff was rude to him. He was a few minutes early arriving so went in since the door was open and was told that they weren't open yet or ready to serve him.

JOHN W. 
Rating:
5.0

Returning the truck was so easy. Everyone was pleasant and welcoming.

TAMARA L. 
Rating:
5.0

Everything was excellent. Both employees were friendly and very efficient. Got me in and out quickly and made sure everything was hooked up correctly.

JAMES T. 
Rating:
5.0

Customer did not leave a comment.

SCOTT D. 
Rating:
5.0

Customer did not leave a comment.

LOUIS G. 
Rating:
4.0

Customer did not leave a comment.

Dina W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
4.0

Customer did not leave a comment.

BRIAN O. 
Rating:
5.0

Very nice unit! Had for 4 years! Thank you for everything!

BILLY M.  |  Overall Experience 
Rating:
5.0

The place is very nice they have a lot of products for you to use to make your move easier. When I got there she greeted me with a smile. She directed me to the box trailer and had me hooked up and on my way quickly. I will highly recommend them to anyone needing to move.

Deron S. 
Rating:
5.0

Customer did not leave a comment.

VONDA C. 
Rating:
5.0

Customer did not leave a comment.

GEORGIA S. 
Rating:
4.0

They left it up to me to go find the 24 furniture pads, they should have called around to the various stores and done that for me.

JAMIESON D. 
Rating:
5.0

The after hours drop off was an easy and a very accommodating feature.

RAYMOND K. 
Rating:
4.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
3.0

Communicate at time of truck rental how to reserve the carts and etc for loading your goods to storage.

LINDA B. 
Rating:
5.0

Customer did not leave a comment.

Stacey C. 
Rating:
5.0

Customer did not leave a comment.

Carolyn G. 
Rating:
1.0

I was charged 3 times totaling over $700.00 for a trip costing 286.00…. Also my truck was triple booked luckily I was the first one there. The truck had a nasty used black mask was dirty. I now have to wait to be refunded 3-5 business days. I cleaned the truck I filled it up to the full mark as a curtesy. I held up to my part of the rental process but the experience was a disaster for me!

ALYSA LESHAY F. 
Rating:
5.0

Customer did not leave a comment.

PAUL F. 
Rating:
5.0

Customer service is exceptional at this location. Friendly, flexible, competent, and knowledgeable. I will make this my "go-to" the next time I need a truck. THANK YOU!!

BRIAN H. 
Rating:
5.0

You cant get better service anywhere. Tracy is the BEST!

PAUL C. 
Rating:
3.0

Fuel tank was not full. It is extremely difficult for customers to return a vehicle other than full! I returned in Summerville SC with almost 3/4 tank and am still waiting on someone to return my emails asking for a refund for that extra fuel.

Marvin I. 
Rating:
1.0

Customer did not leave a comment.

Narendra C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

JOSE R. 
Rating:
5.0

Customer did not leave a comment.

KRISTOPHER H. 
Rating:
5.0

Customer did not leave a comment.

LARRY M. 
Rating:
5.0

Customer did not leave a comment.

PAUL F. 
Rating:
1.0

I scheduled an auto transport with a U-Haul, and when I asked the U-Haul rep. if she would show me how to add the transport to the Uhaul, she told me to learn on youtube. There was more, but not enough space to inform the public to stay away. Wasn't the manager though.

Erica I. 
Rating:
5.0

Customer did not leave a comment.

Jackie M. 
Rating:
3.0

The weekend crew helped with unloading the trailer, however we didn't get the same customer service as the pickup location.

Gary B. 
Rating:
2.0

When I called to rent the vehicle on October 19th, my reservation as for 5:15p. In route to pick up the vehicle, I got a call from an employee 4:50 saying that they were about to close at 5p. I told her that I would be there in 10 mins, so she said fine. While doing the walk around at 5:11p, the employee told me that being that it's after closing when I rented the vehicle, instead of dropping it off when no ones there the next day (Oct 20th), wait until the morning after the drop off date to bring the vehicle, due to the fact that there were recent break-ins and stolen vehicles on the property, I agreed to do so. I got a call on October 20th at 4:45 from an employee saying that the vehicle is due to be turned in. When I explained to her what I was to by the other employee the day before, she said that it doesn't matter because the vehicle was rented at 5:11p so it needs to be back now or I would be charged for an extra day. Being that I live across town and it was during afternoon traffic, I wouldn't have made it back to the rental office in time so I had no choice but to pay for an extra day. I remained calm over the phone but was highly upset because had I not been given the option to bring the vehicle back the morning after my drop off date, due to the break-ins that they recently had, I would have made sure to have vehicle back in time. I would like have a full refund for a the next day charges I received.

TRAVIS M. 
Rating:
4.0

Improve your app. The photo section is flawed.

THOMAS M. 
Rating:
3.0

Customer did not leave a comment.

RICARDO R. 
Rating:
5.0

Tracey is awesome...she helped us quickly and got the trailer hooked up safely and we were on our way. GREAT customer service!

CHRISTOPHER G. 
Rating:
5.0

Best move ever.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

MARK W. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Staff super helpful and quick to get me set up.

THOMAS J. 
Rating:
5.0

Customer did not leave a comment.

Jeff P. 
Rating:
4.0

Customer did not leave a comment.

Dale M. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN M. 
Rating:
5.0

Great customer service

JOHN E. 
Rating:
5.0

Main Road Storage was easy to find and we had no trouble dropping off the trailer we had rented.

Kat B. 
Rating:
5.0

left rear wheel rim should have been replaced before rented out again

LUPE J. 
Rating:
3.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

The truck was very old and a death trap, it should be retired from the fleet.176k miles with no air conditioning and the steering wheel falling apart in my hands was less than ideal.

Justin M. 
Rating:
5.0

Excellent. Friendly, efficient and an overall perfect rental experience.

Barry L. 
Rating:
5.0

Customer did not leave a comment.

Paul F. 
Rating:
5.0

Customer did not leave a comment.

Laurie H. 
Rating:
1.0

Customer did not leave a comment.

Abigail B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

KRISTOPHER H. 
Rating:
5.0

The two ladies who work there are AWESOME!!! You folks need to buy them lunch!!! - Alan Ali

ALAN A. 
Rating:
5.0

Customer did not leave a comment.

PAUL F. 
Rating:
4.0

There should be a lock drop box for when mobile truck pick ups.

Dremae J. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
4.0

Customer did not leave a comment.

Ruth C. 
Rating:
5.0

Pleasant experience. Didn't require much time to do the rental. I appreciated that.

GILDA N. 
Rating:
5.0

The ladies at this location are always great to work with

JEFFREY N. 
Rating:
4.0

Customer did not leave a comment.

THOMAS ROBERT R. 
Rating:
4.0

Steering on the truck needs to be looked at, a lot of play in steering wheel when driving. Also seemed as battery maybe getting weak.

JONATHAN B. 
Rating:
5.0

Customer did not leave a comment.

HARRY M. 
Rating:
4.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

HEATHER M. 
Rating:
5.0

Customer did not leave a comment.

Isaac H. 
Rating:
5.0

Customer did not leave a comment.

Darrin W. 
Rating:
5.0

Customer did not leave a comment.

Steven L. 
Rating:
4.0

Customer did not leave a comment.

ALBERT S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

I passed several U-Haul places to go to the one at Main Road Self Storage. The staff Jamie and Stacey are just great and friendly people to work with. Always professional with a smile.

LARRY H. 
Rating:
4.0

Customer did not leave a comment.

CARLA A. 
Rating:
5.0

Customer did not leave a comment.

Jonathan G. 
Rating:
4.0

Customer did not leave a comment.

JASON L. 
Rating:
5.0

I will recommend the 10814 Dorchester Rd Summerville SC U-Haul to anyone who ask. I was very pleased.

BARBARA M. 
Rating:
5.0

This location is an establishment I've been working with for quite some time. The customer service I received each time is phenomenal and beyond as expected. Great job and I will Always come back.

GEORGE R. 
Rating:
5.0

Today I once again was helped by Jamie. She actually helped me with positioning the 20 foot truck so I was able to load a few items from storage. That is going above the normal expectation you find nowadays. It was a very pleasant experience.

LARRY H. 
Rating:
5.0

Jamie, at the Main Road Self Storage Summerville, was great. Friendly and very helpful.

Larry H. 
Rating:
5.0

Customer did not leave a comment.

ELIO L. 
Rating:
2.0

Rude didn't help just stood there

JOSHUA S. 
Rating:
5.0

Customer did not leave a comment.

ROLAND L. 
Rating:
5.0

Customer did not leave a comment.

CORY L. 
Rating:
5.0

Customer did not leave a comment.

Theresa F. 
Rating:
5.0

Very helpful staff.

ROBERT G. 
No reviews have been submitted for this location.

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