Customer Reviews for Main Road Self Storage
(U-Haul Neighborhood Dealer)

1026 reviews

10814 Dorchester Rd   Summerville, SC 29485

(843) 875-9916

Location Hours

  • Mon-Sat: 9 am - 5:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(843) 875-9916

10814 Dorchester Rd
Summerville, SC 29485

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

DONALD M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa F. 
Rating:
5.0

Very helpful staff.

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

PAUL F. 
Rating:
5.0

Staff was friendly and professional.

Charles F. 
Rating:
5.0

Our lady who helped us, I believe Jamey was fabulous. I can't say enough good things about her or recommend your company enough. Thank you very much. Barbara Jackson.

Barbara J. 
Rating:
4.0

Customer did not leave a comment.

SCOTT D. 
Rating:
5.0

Everything went smoothly, i didn't have a reservation but the rep was able to get me in a truck to move my things the same day.

CRYSTAL R. 
Rating:
5.0

Customer did not leave a comment.

HERMAN R. 
Rating:
5.0

Customer did not leave a comment.

LARRY H. 
Rating:
5.0

Upbeat, happy people always make ANY experience better and easier, and Main Road Storage people are SO easy to work with. Thank you Main Road Storage!!

FREDERICK R. 
Rating:
5.0

Main road was super helpful. We fixed my online reservation problem and got on the road in minutes!!!

JOHN E. 
Rating:
5.0

Customer did not leave a comment.

WYATT E. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

BRUCE H. 
Rating:
5.0

The lady at the desk was very friendly and helpful.......

RICHARD S. 
Rating:
5.0

Myra did it again! We recently moved back to SC from Sweden and needed to rent a truck and trailer and Myra handled both transactions professionally. I have many uhaul choices between my storage location and home, I will continue to use this location because of employees like Myra!

JASON G. 
Rating:
5.0

Myra was excellent! She helped me with 2 separate reservations and was very knowledgeable and polite!

JASON G. 
Rating:
5.0

Customer did not leave a comment.

Arron M. 
Rating:
4.0

Customer did not leave a comment.

Kenneth C. 
Rating:
5.0

I don't know, it was in and out, quick and easy😍😍😍😍

CARL M. 
Rating:
5.0

Customer did not leave a comment.

PAUL F. 
Rating:
5.0

Customer did not leave a comment.

Tracy R. 
Rating:
5.0

This is a fantastic place for your storage needs. The staff was always friendly and helpful.

Terry H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Candace S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy P. 
Rating:
5.0

Both of the ladies that worked there were very helpful and provided great customer service. Thank you.

STEPHAN H. 
Rating:
5.0

Ms. Jamie and Ms. Tracie provided excellent service in a timely manner with a welcome smile on their faces. Will recommend to anyone looking for a trailer to rent.

PARKER W. 
Rating:
5.0

Nothing. The staff was pretty helpful with my questions which I appreciate. This is best Uhaul experience I have had yet so thank you!

PATRICK S. 
Rating:
2.0

Better customer service. Rental was cancelled by location after updating due to license not scanning. Representative then was hesitant with allowing me to make another reservation. Had to go through process again just after speaking with representative on phone.

BRANDY M. 
Rating:
5.0

Customer did not leave a comment.

PATRICK E. 
Rating:
5.0

Everything was good! Affordable too!

Vohn B. 
Rating:
5.0

Everything was perfect the staff was excellent

MELVIN T. 
Rating:
2.0

reserved a van 2 weeks in advance, they didn't have it, so they changed my reservation to a larger truck without consulting me and charged me more money for a vehicle that i didn't request

Mark J. 
Rating:
5.0

the people here were available and answered all of my questions. They are a great team.

Patricia R. 
Rating:
5.0

Customer did not leave a comment.

PAUL F. 
Rating:
3.0

U haul personnel did nothing to assist loading trailer to pull vehicle told me to go to another lot to put vehicle on trailer. Trailer was missing parts to connect from attaching trailer needed to be service sand straps to hold wheels

LARRY M. 
Rating:
5.0

VERY CONVENIENT TO OUR NEW HOME. GOOD RATES AND FRIENDLY STAFF. NICE QUIET STORAGE AREA SO YOU NEVER FEEL RUSHED.

CAROLANNE J.  |  Overall Experience 
Rating:
1.0

I called to ask why the coverage was added after I reserved it without and Stacy at your location who needs to correct her attitude on how she speaks with customers. She said my boyfriend didn't opt out when he walked in and said he was picking it up but Stacy never even mentioned coverage to him. She just took his information and my card and gave him two forms to sign. I gave him the information that showed the detail but she applied the extra charge freely herself. The coverage amount is cool it is what it is but her fucked up attitude is what made me post this. I know I'm not the first to deal with her and her attitude.

Akeem P. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE P. 
Rating:
3.0

Customer did not leave a comment.

TALENE A. 
Rating:
5.0

Customer did not leave a comment.

BRIAN K. 
Rating:
5.0

Very helpful,friendly people.

HERBERT G. 
Rating:
5.0

Customer did not leave a comment.

Peter J. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

WILLIE D. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Nothing Everything was easy fast in and out great staff

MICHAEL B. 
Rating:
5.0

The whole process was very easy. The girls in the office we're very helpful. They hooked up the trailer for me when I got there, and unhooked it for me when I got back. A very pleasant experience. Thanks!

Richard G. 
Rating:
5.0

Great service every time

CRAIG Z. 
Rating:
4.0

Customer did not leave a comment.

KEITH R. 
Rating:
5.0

Everyone here was extremely helpful! The cargo van I rented was clean and in perfect working order!

PETER A. 
Rating:
5.0

Customer did not leave a comment.

CALVIN H. 
Rating:
5.0

Great service, thank you!

MICHAEL R. 
Rating:
5.0

Nothing. Everything was excellent

TERRENCE H. 
Rating:
4.0

Digital pickup has major issues... my device said allowed location, but process still didn't work. List of prior damages need to be noted for customer.

Anne B. 
Rating:
5.0

The staff is welcoming and always great to work with

BRUNO D. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Excellent facility. Staff was knowledgeable and helped us select the proper boxes/materials for moving. This was our first packing and storage experience in 32 years so we were rusty. Facility had easy access and was readily available when we needed it. Main Road Storage made it easy!! Thanks to the Main Road Storage staff for all their help. Would most certainly use them again...

Billy S.  |  Overall Experience 
Rating:
5.0

Customer service is great. Knowledgeable staff and efficiently managed.

GEORGE R. 
Rating:
4.0

Customer did not leave a comment.

RANDALL C. 
Rating:
5.0

Customer did not leave a comment.

Bob H. 
Rating:
5.0

Sign on door says "masks policy in place"neither employee was wearing one.....???

Joseph L. 
Rating:
3.0

Customer did not leave a comment.

JUAQUITARENAE S. 
Rating:
5.0

Customer did not leave a comment.

BRITANIE H. 
Rating:
5.0

I am a very happy customer. Thanks U haul

DAVID W. 
Rating:
5.0

Staff was very friendly and helpful. You can tell they all get along and work well together.

JONATHAN D. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

Ken D.  |  Overall Experience 
Rating:
3.0

The truck was clean but definitely needed maintenance. The steering was very loose and you had to fight with it in order to stay straight on the road. When starting , the battery sounded like it was not going to start and had some hesitation. The shocks were not that great either, the ride left you bouncing quite a bit. Other than that, the truck was clean.

CRISTINA C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

Johnny C. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

Edward H.  |  Overall Experience 
Rating:
5.0

Great job guys!

Adam S. 
Rating:
5.0

Everything was fast and easy, the two Ladies at the front desk where very nice and professional.

GERARDO R. 
Rating:
5.0

Nothing it was fast and easy. People were nice.

CARROLL F. 
Rating:
5.0

Customer did not leave a comment.

Paul F. 
Rating:
5.0

Very friendly and accommodating, They treat the customer like you are the only one coming in, second to none. I highly recommend them.

John D. 
Rating:
5.0

Customer did not leave a comment.

FLOYD M. 
Rating:
5.0

Customer did not leave a comment.

Parag S. 
Rating:
5.0

Customer did not leave a comment.

Jimmy A. 
Rating:
5.0

Customer did not leave a comment.

CHARLES L. 
Rating:
5.0

Customer service was great! In and out... no problems. I've used this location before, will use again. Thank you

Tahalia M. 
Rating:
5.0

Very prompt, helpful service !

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS ALEXAND L. 
Rating:
5.0

Customer did not leave a comment.

Lawrence B. 
Rating:
5.0

Don't know of anything - staff was courteous/friendly offering prompt service and equipment was available on time at the location most convenient to me so don't know how to improve that.

Lauchlin B. 
Rating:
5.0

Employee was very helpful! She went out and hooked up the utility trailer and made sure all the lights were working. Would use them again!!!

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN R. 
Rating:
5.0

Extremely kind and helpful staff!!

RICHARD E. 
Rating:
5.0

I've used this location several times. The staff is always friendly and helpful. The trucks are well maintained.

ROBERT Y. 
Rating:
5.0

Customer did not leave a comment.

Paul F. 
Rating:
5.0

Customer did not leave a comment.

Aaron D. 
Rating:
4.0

I was charged for the insurance even though I didn't select it when I made the reservation online, and never asked if I wanted it at check out.

Lucas K. 
Rating:
5.0

Service was great. Always prompt and helpful.

STEVEN C. 
Rating:
5.0

Customer did not leave a comment.

THOMAS C. 
Rating:
4.0

I did not receive the appliance tow dolly and did not realize it until we got to the destination.

LISA K. 
Rating:
5.0

Customer did not leave a comment.

robert S. 
Rating:
5.0

I have received nothing but excellent service every time I have visited Main Road Self Storage, from renting trailer, to trucks and storage space. Thanks, JW

John W.  |  Overall Experience 
Rating:
1.0

We had a horrible experience. Our truck was in awful condition and would love to be able to talk with someone about it. Windshield wiper fluid froze, windshield wiper broke half way through, broken drivers side window handle, leak in drivers window door that rained in on my husband, seal around windshield came loose and was flapping among other things. It was terrible and I would not wish that on anyone. We moved 1200 miles away across the US so this was no small trip with an awful truck!

JASON S. 
Rating:
5.0

Very professional and friendly. Highly Recommend.

Theresa K.  |  Overall Experience 
Rating:
5.0

The 20ft truck we rented was not very easy to drive. The steering should be checked out soon. I believe its needs a wheel alignment. It doesn't feel very safe to drive in that condition. Everything else was perfect.

Timothy C. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
3.0

Customer did not leave a comment.

Biagino P. 
Rating:
4.0

Customer did not leave a comment.

BRIDGETTA B. 
Rating:
5.0

Your staff was awesome made me feel very comfortable as if they were family. Thank you so much for making the exsperiance easier than it's ever been before .You girls are great .

Scott W. 
Rating:
5.0

This storage business was perfect for our move. Friendly and professional staff and a generally pleasant experience. Climate controlled units kept our belongings safe and in good condition. Could not have been more pleased.

Warren S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason K.  |  Overall Experience 
Rating:
5.0

Thank you

CYNTHIA W.  |  Overall Experience 
Rating:
5.0

The process of renting a unit was easy! Very clean facility. I would definitely use this storage facility again.

KRISTIN M.  |  Overall Experience 
Rating:
5.0

Thanks for all the help and enjoyed your professionalism and great people. GOD Bless

Robert R.  |  Overall Experience 
Rating:
5.0

Folks up front were and are always friendly and accommodating. Thanks, Waverly McNeill

Waverly M.  |  Overall Experience 
Rating:
5.0

The staff of this storage facility are professional, friendly and helpful! The unit I have is clean and the entire facility is clean and meets my needs perfectly!

Mary Ann O.  |  Reservation 
Rating:
5.0

This is THE storage place to use in Summerville. Ginger and her staff were very accommodating and worked hard to make sure everything was in place prior to my arrival from Montana. Five Stars!!!!

KAREN G.  |  Reservation 
Rating:
5.0

Sheri`s customer service has been outstanding.

STEPHANIE H.  |  First Impressions 
No reviews have been submitted for this location.

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