Customer Reviews for Main Service Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Main Service Center

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ERICKAM R.
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Very rude ! Inconsiderable and racist !

paul L.
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Customer did not leave a comment.

Tatyana D.
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Customer did not leave a comment.

Sharon M.
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Customer did not leave a comment.

KENNY B.
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Customer did not leave a comment.

Octavia L.
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Ok a

Michael M.
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This experience was as bad as it gets. I was given false penalty price quotes because I returned a few hours late. I opened a Yelp account expressly to spread the word about this location. I've only had positive experiences with Uhaul many many times. This was thee worst customer experience I've faced in a decade, at least.

Vivianne K.
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Best experience renting a UHaul thus far. Hassan was beyond courteous and a pleasure to rent from. Would recommend this location to everyone.

Chang H.
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Less than 1 hour using , they charged almost $60. When rent the vehicle, the guy just charge 19.99. Used 3miles. When I return it they said just park there. But they charged al$60. Don't go fort lee u-haul

Adolfo S.
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Very poor service. Tried to charge me for things that did not apply b

teri W.
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Customer did not leave a comment.

AMADOU B.
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Customer did not leave a comment.

Hemant G.
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The uhaul van smelled really really bad, it didn't matter how much Lysol we sprayed the smell was really bad.

Tatyana D.
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Customer did not leave a comment.

RICHARD W.
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Customer did not leave a comment.

Ieshia J.
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This was the worst uhaul experience ever. After bring the truck back with the gas on full the owner of the location kept trying to have me buy more gas from his station. I felt they had an issue with me buying gas someplace else. They gave me a dirty truck with garbage in the front of the truck and then tried to charge me for cleaning. They also never attached the hand cart back in its proper place and tried to charge me using it. I tried to call them when I realized what happened and I took pictures for them to see. They had horrible attitudes and treated me poorly . because I wouldn't let them charge me for unfair extras.

Yorcarys C.
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I got charged a return fee and looking for a refund. I was unaware of the procedure!

Yunjeong C.
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Parking and Service

HENRY H.
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Customer did not leave a comment.

QI G.
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Customer did not leave a comment.

Miltiadis D.
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The truck should have been wiped down and sanitized considering the current situation. It wasn't necessarily dirty but I can tell, that it hadn't been wiped down in some time,

Christopher B.
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Customer did not leave a comment.

URSULA C.
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Customer did not leave a comment.

ornerla K.
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Customer did not leave a comment.

seong H.
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Just ten miles or so gas price is so expensive.

Tatyana D.
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Customer did not leave a comment.

JAE C.
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Customer did not leave a comment.

Joon L.
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Customer did not leave a comment.

Jeng P.
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I had reservation on 7:30 but they open store 8:10 I was waste time 40 min

Al C.
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Have more options available at this location.

clamencia C.
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this location is a gas station the place was not clean business sucks ill stick to going to a real u haul store

Mark P.
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The site was supposed to open at 7:30. No one arrived until 8am. Other than that, everything was very good.

Kyle G.
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make sure that the truck has everything that the customer ordered online. From my experience, I ordered a dolly but when i picked up the truck particularly in this location they told me there is no dolly. They didnt even bother to go the extra mile for the customer and look for ways to provide one.

Stalin Q.
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Customer did not leave a comment.

Gregory E.
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Customer did not leave a comment.

jordan R.
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The two employees that helped me made everything easy and smooth

sharinat U.
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I would never use this location again. If it was my only uhaul experience I would never rent from uhaul again. I reserved pads, they didn't have any and made no effort to get me any. I got “so do you want the truck or not?” Truck wasn't that clean. No one came out to show it to me at all. I was told I could return it by phone because that's how I rented it (the location was closed on Sunday). When I tried to return it by phone they told me I had to go online. When I tried online, it wouldn't go through because the mileage can only be input up to 99,999 when the truck has over 112,000. I had to spend another 20 minutes on the phone. All in all the location is awful. Never ever again.

kye H.
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Customer did not leave a comment.

yinnan C.
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The gas and MI reader is wrong when I pick up the truck! I added the gas more I used, still charge me the extra gas and also charge me extra mile. Terrible place, cheating staff!

Maria P.
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Customer did not leave a comment.

Leandra J.
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Customer did not leave a comment.

Sang H.
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They don't want to come customer. Bad service ever...

john B.
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Customer did not leave a comment.

LAURENCE B.
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Billing invoice was incorrect. Rental was for less than 24 hours and I was billed for 2 days,. Safemove was charged for 2 days instead of 1 day and I was charged for furniture dolly when the location could not provide one. Call me at 6464985776 or email me with corrected numbers). Laurence Braunstein cell number: 6464985776

Alex K.
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I called Uhaul and was told that location open 24 hours and when I arrived at the location I discovered that they don't have a dropbox or any instructions on how to leave the key... I left the key in the car and the next morning at 8-9 am I received 3 phone calls from the location wondering where were keys. And they intentionally processed my drop off way later the next day, as I Dropped it off at 7 pm instead of last night...And they charged me extra $40 for that. Ridiculous. If I knew I would've chosen a different location for sure.

Jonas S.
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Customer did not leave a comment.

Scott G.
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Besides the 1 wet blanket everything was good.

CATHERINE A P.
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They were personable and helpful.

Alla A.
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Customer did not leave a comment.

Andrew C.
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The gas station is a chaotic place. The truck was parked in and it took them a while to find the keys to move the car that was blocking it.. They didn't have enough moving blankets. ( I paid for 12 and got 6). Nothing terrible happened but the whole thing felt a little dicey. I am glad I was able to rent the truck and there was nothing wrong with it. But I would not describe the overall experience as pleasant or reassuring.

Wilton B.
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This was not my original pick up location U-Haul sent me there and then I go over my miles by 1 and get charged extra mileage and it not the .43 cents it's the principal if you are making a person go way out of there desires pick up location that some courtesy should be applied..Mind you I was called to ask if that location works for me

brian P.
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Customer did not leave a comment.

kimon S.
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Very helpful, friendly and courteous staff.

Betty C.
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Customer did not leave a comment.

Brian G.
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Pro: Attendant himself seemed nice and personable, and was trying to help me Cons: location is TINY, hard for the driver who brought me to location to park anywhere --- hard corner location with a big truck to maneuver adjacent narrow streets ---- truck was blocked in by another car being serviced which took about 15 minutes for them to find appropriate key ---------- no walk-around inspection was done with me until I requested ---------- service blankets were not provided until I asked for them (I previously ordered them online).

Olumuyiwa O.
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I picked up a 10' van this morning for an 18 mile roundtrip move. My card was charged for the move and upon retunr to Main Street Service Center in Fort Lee (same as pickup location) I bought a gallon of gas from the same attendant. I collected the vehicle with 3 1/4 of the tank and with that top up I exceeded the gas upon return. I just noticed that I was charged an additional $15.75 for fuel and I called customer service a few minutes ago (around 7pm ET). After waiting on the phone for over 30 minutes, I reached a rep who was rude and very dismissive. After I explained my complaint he snapped back at me that "Well, they have you as returning the vehicle at 3 1/4 and it should have been full." I said no, that's not the case because I collected at 3 1/4, drove a total of 18 miles and returned with an additional gallon of fuel top up. He snapped at me and when I told him I thought he was being rude, he just HUNG UP. I am going to publicize this as a very rude employee absolutely puts a bad taint on my otherwise pleasant experience. I demand an apology and a refund of the excessive charge immediately. If I do not receive a response within the next 24 hours, I will contact American Express to dispute the charge in any case. I have ALL the paperwork that proves that this was either an error by the rental clerk or a deliberate fraudulent charge. Either way, your rep should have been more alert and responsive and ready to investigate to clear your good name rather than taking offense with me, the wronged customer!!! Please contact me ASAP.

deokjun C.
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Customer did not leave a comment.

Leen W.
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Customer did not leave a comment.

Joseph P.
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This location was a gas station with little signage. I drove past it the first time.

Alfonse M.
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Customer did not leave a comment.

John D.
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Customer did not leave a comment.

Han L.
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Customer did not leave a comment.

parviz G.
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PASSENGER SIDE MIRROR WAS LOOSE AND COULD NOT SEE MY RIGHT SIDE . EVERY THING ELSE WAS EXCELENT

John G.
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Customer did not leave a comment.

PRAVIZ G.
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NOTHING, EVERYTHING WAS EXCELLENT .

Eunchan L.
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Customer did not leave a comment.

Connor M.
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We had a 7am reservation and the employee was 2 hours late to open. On top of that, they were rude, didn't apologize and referred to it being the holiday weekend for the reason they were late. We ended up missing several appointments at our new house that needed to be rescheduled. Luckily, the customer service rep we spoke to that morning was very kind...but it was out of her control to get this location up to do their job. Horrible. Two hours is ridiculous.

Peter T.
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I originally selected another pick-up location but they sent me here. This is a gas station w/ reasonable price (convenience for return fill-up). Even though I filled out everything online, they had me go through again there info such as "Do you want insurance?" & phone #s. Truck cargo area was clean. Cab area not so. Since I got the insurance, no walk around was done. But inside the cargo area, there was an extra charge blanket/padding package that had its content missing. I was worried that they would charge me for it. The transmission requires several seconds to engage. The brakes worked well but made a loud screech at low speed. Upon return, the boss(?) questioned me whether it was supposed to be return there. Why? He didn't have the space for it.

Michael R.
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Just not a pleasent guy. Drove 35 miles added 10.00 in gas and hit grief. Told me I was returning at wrong location after I prioerly called and changed return. Maybe he was wrong or maybe CORPORATE failed to tinelybinform him ?

PRAVIZ G.
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Customer did not leave a comment.

Tim B.
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Customer did not leave a comment.

Robert D.
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Customer did not leave a comment.

brian C.
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Service was poor. The guy who helped me was constantly distracted by other matters as he was typing in my information. It took over 15 minutues to finally get the key to the truck.

JOYCE W.
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Customer did not leave a comment.

Dong S L.
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Customer did not leave a comment.

MUHAMMAD K.
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I Told The Guy On Counter For My Dropoff Location In Jersey So He Told Me Yes I Can Dropout In Jersey So I Believe His Words And Didn't Read Agreement Unfortunately According To The Contract I Sighn Dropoff Location Is Same As Pickup Location So Without Any Reason I Have To Send It Back & Pay Additional Amount By Miles Once I Talk With Them They Admit Their Mistake & Told Me They Request For Refund Amount I Extra Pay When I Call Their Office Guy Who Receive My Call Told Me Boss Is Not Here...

ANGELA S.
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Customer did not leave a comment.

RICARDO M.
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Mi complaint es que después que llegue al lugar a recoger mi truck me dicen que no lo tenían después que me dieron el num de confirmation Cuando llego al sitio me llaman que tengo que ir al otro puesto por qué no lo había hay el truck que ordene tube que pagar más dinero en un espacio que no use y encima de eso el toll del gwb y haora me pregunto en donde está lo que ustedes anuncian que si el truck no está en el lugar uno recoge SUPUESTA MENTE LE DAN ALCOSTOME UNA COMPESACION DE $50 por su error creo que son falsos anuncios al consumidor engaños No engañen al

Stephanie B.
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Necessary improvements include: 1. Having the right vehicle 2. Not charging me more for the wrong vehicle 3. Having a vehicle where the back locks 4. Actually providing the accessories promised 5. Not having staff curse at me that they don't "deal with uhaul s#!t" when I return my vehicle 6. Giving me my contract when I return my vehicle 7. Properly recording my mileage 8. Having computer systems that are up and working when I call customer service 9. Following through on customer service promises

Jonathan H.
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Customer did not leave a comment.

IDALINA M.
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Customer did not leave a comment.

Carlos G.
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Customer did not leave a comment.

Leonardo L.
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My customer service was excellent my vehicle was questioned about felt like I was going to break down I didn't very loud truck I believe it could be serviced better

ALICE L.
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I was billed because the Uhaul location didn't have extra keys as they should and I locked the vehicle as instructed by Uhaul customer service.

CHAK C.
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Customer did not leave a comment.

Sophia R.
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The location was small with very poor customer service. We waited for about 20 minutes for someone to even come and rent us the uhaul, then the requested equipment was not available the customer service person refused to check any of the nearby locations to see if they had the reserved equipment. Would not go to that location again.

Erica D.
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Customer did not leave a comment.

Weiming Z.
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Customer did not leave a comment.

Mark H.
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Customer did not leave a comment.

Woosuk K.
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Customer did not leave a comment.

Mildred P.
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Allow customer to pick up vehicle near the original location request. I had to travel over 20 miles and pay tolls to pick up vehicle. I didn't even learn of the inconvenience until 2 hours before my scheduled pick up.

Sandra C.
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Make the appointment directly because online you can be inconvenienced. I was and look for financial compensation for the trouble I had to go through postponing my plans.

Hannah M.
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Customer did not leave a comment.

DANIEL L.
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This location was very impolite forcing wrong milage numbers on the contract sheet. It was my mistake I didn't compare it with the receipt, however u took a photo and have evidence. However the guy was yelling and throwing the paper saying whats the matter. I was very upset and frustrated.

JULIAN D.
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Customer did not leave a comment.

Rodolfo F.
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this was not the place that I made my reservation for, I was supposed to pick up my truck at the Delta Station in Rt 4, Englewood NJ. When I got there they did not have the truck, even though it was confirmed the 2 days before. I was sent to the one on 543 Main St. Fort Lee, NJ. which was even further away from where I needed to go, therefore adding more miles to my bill. Very dissapointed,

caterina S.
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Customer did not leave a comment.

JAN O.
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find a new location

James K.
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Improve vehicle maintenance. Cabin seals where damaged causing deafening noise on the road. Needed earplugs.

keigo Y.
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Try not to be too lazy while on the job

No reviews have been submitted for this location.

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