Moving to or from New York City, NY 10027? Get FREE truck rental rate quotes at Shell Gas Station.
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from New York City, NY.
U-Haul cargo van rentals and pickup trucks in New York City, NY are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in New York City, NY 10027. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
Workers have no idea what customer service is all about ... very poorly trained... Customers should have their vehicles readily accessible at time of reservation...plus any pertinent equipment reserved..
make sure you don't charge double what it is
The truck was clean and worked but was old and a bit battered.
I've rented from this location twice in the past month and 3x total in the last year and have had a rough experience each time. The gentleman who owns the station, presumable, was present each time and is extremely difficult and aggresive. Refused to assist us and forced us to use the app, even during regular hours, but the app checkout did not work becuase our truck wasn't even on site. Upon return he suggested we park 4 blocks away even though there were parking slots at the station - should have aided us in checking out and managed his fleet of trucks on his own. Very dissapointed, would not reccomend, will not return. Have warned friends of this location.
They promise a Van, they only had two trucks, I had to take what they had, no help a very rude on the pick and worst on the delivery 🚚 You kind of on your on ... screaming 🙀 😱 Drop the truck on double line while they were fighting with a motorcycle guy .... I will not rent from this location ever again
I will never recommend this place they got kids working in that location
You didn't have the dolly I requested, which made the move much harder. It also took an extremely long time to check in and check out, considering I already did the online check-in. I would like a refund for the missing dolly because we couldn't even use the one that was provided. Also some sort of reduction would seem fair given that it really impacted the move.
Please have customer service better informed about online reservations. I had to insist on what I ordered. Also on return was asked to re-park the vehicle in a difficult spot despite a very crowded lot.
The staff person I dealt with was courteous and professional. I recommend her highly.
excellent staff!!!!! In at 9 back at noon. 3 hours total. ws
I filled out paperwork online and then had to fill out the same paperwork again at pickup. I also got there 10 minutes early and it took 15 minutes to get everything sorted out.
Mobile pickup was not good but the people working at the gas station were very kind and helped me get my truck quickly.
I am sorry I did not get her name. The girl working the u haul counter was excellent on pick up and return. She knew her job and took me through the process with no problem. She was very helpful cheerful and certainly an asset to I haul
Very helpful employee, Especially Cindy she made sure i understood everything gave proper instructions. She made sure i was ok with my rental.
I reserved my truck for 7am and the place didnt open until 9. I wasted 2 hours of my day and had to finish my move way in to the evening. WHy would you allow a 7am reservation if the place isnt open and dont allow app pickup? (which i tried)
Truck had service light on for low tire pressure and tire monitor failure when I picked it up. Not a big deal, but probably should be looked into. Staff is nice and rental process of efficient. Check your contract, even though I declined the insurance online, it showed up on contract and I missed it.
Very unprofessional also Staff arriving late
I'd like a refund for the cleaning fee. The attendants had no pace when there was a line and didn't have moving blankets available.
Some debris was left inside the vehicle. Reservation made for dolly was not honored but nevertheless charged. (Customer service unresponsive regarding the refund)
None
The van I had reserved was unavailable. There were 2 vans on site but not in the computer system. I was stuck with renting a larger more expensive truck I did not need. Customer service was polite and kind but I made a reservation and was not provided with the service I reserved.
Excellent friendly service that got the job done.
Why does the location offer 24/7 service when it clearly does not serve customers after hours? The gas station clerk had to start my reservation for me. The truck itself was okay, except for a huge water/coolant leak into the passenger side floor.
The location is very convenient, safe and clean. However, it may have been a busy time for U-Haul, when I picked up the van, because it took over 30 minutes to get approved for my mobile pickup. This is really too long to consider the process efficient, especially when I arrived on time.
they need to maintenance those trucks
