I was so frustrated when I opened the cargo and saw that there was no furniture pad ready. Asked the guy at Citgo and was told “tell the customer service “. Super irresponsible and annoyed.
Soowon Y
Citgo Of Fort Lee
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fort Lee, NJ 07024
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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My experience with U-Haul was absolutely terrible. I originally reserved a location close to my home. Then, the day before my move, U-Haul changed my pickup location because the branch supposedly did not have the dolly and one dozen moving blankets I had added as extra equipment. That was already frustrating enough, but the real problem was this: when I arrived at the new location, they still did not have the dolly or the blankets. If you are moving, those items are not optional. They are essential. I had already completed all of my moving preparations and was ready to stay on schedule, only to be told at pickup that the equipment was unavailable. That is unacceptable. If you move a customer to another location for equipment availability, then that equipment should actually be there. To make things worse, the mobile check-in system failed, and I lost an entire hour because of the error. On moving day, losing an hour is not a small inconvenience. It throws off the whole day and adds unnecessary stress to an already stressful situation. So in one experience, U-Haul failed to: 1. honor the original pickup location, 2. provide the extra equipment that caused the location change in the first place, 3. and deliver a working mobile check-in process. This was not just inconvenient. It was a complete service failure. U-Haul made an already stressful moving day much worse, and I would not recommend this company to anyone.
JUNHONG JIn-person customer service attendance at this location needs improvement
Julio VThe dolly I ordered was missing. Made my day miserable.
James HI don’t know why. The door can’t easily close in Driver side. And some defects inside that blocks front view. Others pick up and dropping off is easy process is good
JI W