Customer Reviews for Main Street Auto LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Main Street Auto LLC

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Patrick R.
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Customer did not leave a comment.

Alan R.
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Customer did not leave a comment.

Jane J.
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Though the attendant was helpful (hooked up trailer and checked lights for me), there was a lack of energy and trailers/vehicles available. What we did NOT like is no fault of the location, but rather UHaul's policy of changing our reservation. We'd reserved a 5x8 trailer in advance, only to be notified that we'd have to travel 50 miles to get one of those for the dates we'd chosen

Kevin D.
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They are good at what they do!!!

Steve Y.
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Welcomed with very quick and confident service.

Linda O.
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Customer did not leave a comment.

Ronald M.
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The way i read my contract i had the truck till the 3rd of sept.now i didn't get it back tell 7:00 on the 3rd ran into problems with move i put in gas at end.now you want to tag me for another $100 fuck you!

SCOTT M.
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They provided no help in getting trailer off the hitch. Not good.

Kay S.
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We had a very difficult time finding this location (it's located in the back of a car dealership). We tried but were unsuccessful in finding the other location in Albert Lea, MN

Arturo A.
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Everything went great I was in and out in 15 minutes thanks uhaul

Kathyrn D.
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Frustrating to find that the trailer assigned to us had defective hitch. While we were glad that there happened to be one more (intact) available, what if that had not been true? Also, why does the appliance dolly price ($7.00 online, $7.00 on the dolly itself) ring up as $10 on the invoice? There is no excuse for pricing inconsistencies like that. Read the fine print carefully before signing. ALSO: the regional call center had found me a newly-turned-in trailer in my own city at the last moment, saving me an hour of driving. When I showed up to collect it, it was being hooked up to someone else's truck. Nothing else was available. On stressful moving days, this is the last thing a customer needs. I am not satisfied with U-Haul's performance.

REBECCA S.
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Customer did not leave a comment.

Vicki E.
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Cannot rate as this was a change in the original reservation. Saw no body, even though business was open. Keys/contract left in drop box.

Shane S.
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very friendly staff, hooked up trailer for me..thanks

David H.
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Key drop had been damaged prior to arriving to drop the truck/keys off. Sheriff's office was called.

MARY N.
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I wish the place we rented the U haul at would have gone over some of the driving things with us.

john P.
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Still have lower than acceptable customer service for a U Haul center. Customer service needs a lot of improvement

JOSEPH W.
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Great experience, equipment was there and got help hooking it up with no issues.

Justin B.
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car lot a bit crowded, but easy to get to

Hobert S.
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When I returned the trailer the person at the desk would not.give me a receipt to show that i brought the uhaul in. I had to ask him to at least sign on my order to show that i had dropped it off. Then about a week later i was charged on my CREDIT CARD for taking the trailer to South Dakota. How could you just use my credit card and keep billing me with the trailer when someone else used the trailer. This is how credit card fraud begins. Bert salisbury

John P.
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Lazy Customer Serrvice - Uncaring like he was being bother to help me. Did NOT walk to the trailers with me to check connections were correct and tail lights worked.. 1st trailer Assigned had damaged electrical pin and couldn't be used, 2nd trailer has 1 flat tire, 3rd trailer had 1 low tread tire on one tire. 4th Trailer on was finally acceptable mechanically and physically but dirty inside and needed to be swept out before loading. I've spent over $2400.00 renting UHaul equipment in the past 9 months and I can guarantee that I will never use this locaton ever again and will consider future rents from Penskey down the street.

Cherr T.
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Customer did not leave a comment.

Tanner P.
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Customer did not leave a comment.

Duard B.
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Did not have several items I thought I reserved But discounted covers to compensate However had I really need those item this would not be good - if can't deliver on a reserved requested item then should say unavailable

William S.
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Customer did not leave a comment.

Michael S.
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Strap replacement.

Hailey F.
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I set up a reservation and the truck was rented out to someone else just before I arrived to pick it up. They did, however, retrieve the truck within a decent amount of time. I was also told I would be receiving a refund for a "deposit" but that turned out to be false.

Lonny H.
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Customer did not leave a comment.

Christopher G.
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Customer did not leave a comment.

melanie W.
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I understand the quarantine and all but these guys didn't even bother to get up. Just asked if I was picking up or dropping off. When I said dropping off, he told me to park it in back somewhere and he'd check it in on his phone. WoW not very helpful at all. There were like 7-8 people in there including kids. Not at all professional. But the “showroom” was very nice.

Scott M.
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Customer did not leave a comment.

Michelle J.
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Customer did not leave a comment.

Franklin W.
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Very helpful staff. Great rental experience.

Jonathon G.
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Customer did not leave a comment.

Shawn C.
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The inside cab of the truck was very clean. The outside of it really needed a bath.

Brian B.
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Customer did not leave a comment.

Antone S.
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Very nice and fast

No reviews have been submitted for this location.

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