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Kevin K
Customer Reviews for Main Street Auto LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Traveling from Mn to Fl no ac the whole way. Truck leaked inside the cab and box of the truck. Uhaul expected us to stop and have the ac fixed while traveling with animals. They stated they checked to make sure everything was working in the truck before we got it. There is no way they checked everything in this truck. My poor friend that had to drive the uhaul with no ac. This is a horse shit deal. I will never use uhaul ever again or recommend them. I spoke with Jody and she was kinda rude! If i could rate a negative score i would!
Justinia SSend someone out to the Austin Minnesota location and talk to Rick that works there. I had to switch to another location in Albert Lee, Minnesota, they were awesome.
THURSTON BI walked in and despite him being busy, he answered my quick questions respectfully before telling me to park it so he can check it in himself.
Timothy MExcellent customer service!
ERIC VGreat folks. Easy check in.
MARSHALL MGreat people, organized, trailer was clean and ready. Whole transaction was about 15 minutes!
MARK LNo changes! Good folks.
Marshall MExcellent service, excellent condition. 10/10
Joshua NVery friendly and fast service . Very Top Notch People .Thank You
DAVID GMake sure they check truck in when dropped off and not next day and overcharge an extra day!
Timm mThis location was great to work with. They helped me through all of my questions prior to rental and made pick up and drop off very easy!
Mark REverything was great.
Venkata MThe trailer didn’t have running lights so that was a concern as we used before sunrise & after sunset.
Steven MOk
LOYAR SVery nice.
Jessica OI believe the trucks or vehicles need to be updated on their headlights. The visibility it was poor.
Edward CDropped off in the evening and the signage for where to leave the truck was a small ground sign on the back of the dealership. Finding the orange box took three trips around building and lots. In fact one building had a small sign on the door that said it was not the Uhaul Drop Off location, so we were not the first. I called the number noted on the rental agreement 4 times to no avail. Called Uhual customer service and she was helpful as much as possible but certainly cannot be expected to now the layout of hundreds of Uhaul locations. This experience will not diminish me from using using Uhaul again because the truck was clean, low miles, cost was fair and the rental process efficient. Thank you.
RODNEY NDid good!
A WNothing I can think of:-)
Daniel LUhaul should credit you for extra gas you put in the truck to make sure your above the level when you started. Truck had leaves all over and had like 25 blankets thrown all over the truck. Nice they were there but was a mess.
Tom RWe loved being able to return the trailer after hours on a Saturday. App was easy to navigate.
Daniel TGreat deal of confusion as to the actual location. Signage was a big problem.
CHARLES AGreat place to rent your uhaul from. Probably one of the best that I’ve had to, and I’ve rented quite I few over the years. Very professional staff and knowledgeable. Never a worry when in rent with them. Thanks for making many moves easier and worry free.
Garrett KVery easy location. Easy to pick up equipment.
Olle GParking is tight 🧐 Maybe offer rental of a stinger and ball with the proper drop for the vehicle and your trailers. I will definitely rent from you again!!! Tusen takk!!! BTW~~~Staff is fabulous! HELPFUL, KIND, COURTEOUS 😉👌
Ann BThe employee was on a phone call the entire time we were there. He hooked us up and noticed that one of the lights on the trailer wasn't working but he had us take it anyways.
Liliana AToo much money per mile
Sarah CI rented the truck from Wednesday to Tuesday and dropped the truck off on Friday and was told at the pickup site I would get some money back. The drop off sight told me no I don’t get money back. Very disappointed!
RODNEY AYou shouldn't allow reservations if the truck cannot be picked up at the CHOSEN LOCATION. We were forced to drive more than DOUBLE the distance to pick up our rental. I had to cancel an appointment thanks to that complication. There is plenty of stress when moving without your company dropping the ball before the marathon even begins!!
Jeremy HCheaper mileage costs 😊
PENNY JWhen making the online reservation, it would be helpful to note to the customer that there is no jack for the 6 x 12 trailer. No jack for the hitch. It's heavy enough that it could pose a problem for many people. Let people know that they should bring their own jack.
Brian BOf the three uhauls we dealt with these guys were definitely the most competent and quick
Elta SNothing, it was perfect, very professional and organized. Thank you! Staff was very accommodating and helpful. Best U-Haul location I’ve been to in a while.
garrett kA seamless rental experience. Thank you.
Nancy LVery nice experience with renting a large trailer for a day. I didn’t like the app though.. so I went in person.. much easier and convenient. Staff was great. Exceptional! Thank you.
garrett kThe truck smelled of wet dog and there was dog hair all over the cab. My husband had to roll down the windows just to breathe. We didn't have time to go back and see if we could exchange it. He immediately stopped at the first gas station and bought a package a wet wipes to wipe down everything. Very disgusting!
Mark OI had ordered furniture pads and an utility Dolly. There were no pads but I did eventually receive a Dolly. The truck had some prior damage but was clean and ran well.
Olle GMaybe it could be explained that the paperwork you’re given shows the gas gauge, I didn’t realize that.
Rosalind SThe trailer was a bit old and haggard. Previous user did not clean it all that great. There was dirt on the floor such as plant soil, etc.
Wayne KThe gentleman did not help me find and hook up the trailer and told me I could return it at a different location then what the computer said. He said “he would take care of it.” I spent an entire day trying to connect with someone that could help me. It’s not Uhauls fault-it was Brad who didn’t do his job.
Jill oKey drop box location unclear and misleading
Robert AWas a awesome experience
Marty HFix your app, there were no personnel onsite, checked Not Applicable and it errors out
David HGreat customer service!
Frank WEasy drop off.
Jill oI didn’t get any receipt for dropping it off which I didn’t care for but later I received an email conformation of dropping it off. I would prefer to getting proof of dropping it off at the time I dropped it off.
Robert EThis whole process was a pain in the ass and i probably will never use you again.
Mariah EThe only issue we had was that a semi came in, we were loading up the trailer and I had my car there plus my best friends' 1 ton diesel pickup truck and the semi blocked the whole entrance and I couldn't fit my compact SUV by him to leave the parking lot, I didn't have the trailer (my friend had it hooked onto his big truck) it was pouring down rain and it just would've been nice to have been able to leave the parking lot rather than having to sit there and wait for him to do whatever business he had with Main Street Motors so that slowed us down considerably and me and my friend were going to 2 different places to run errands before we could start up on loading the trailer. When he finally came out he didn't say a word, didn't even apologize, even after seeing he had me blocked in
Colleen DI dropped off the trailer on Saturday afternoon. There was no one there to help me. I had to find a good Samaritan to help me get the trailer off the hitch. Strange that it was closed because it is also a used car dealership, and it was prime sales day.
William G