Keep doing what you’re doing
Kathy F
Customer Reviews for Main Street Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Absolutely wonderful experience with the staff and service at Main Street Automotive. Top notch!! Thank you.
Nicholas ODrop off was easy and met expectations, no issues arose.
Roland PGood location and easy to find equipment. Only recommendation would be to put a new lock on the key pick-up box. It was very hard to open and I needed to pry it back with my fingers. Anyone with band problems or big fingers wouldn’t be able to have opened the lock with the code. Please replace.
Christopher WAfter hours drop off. Lots of room in their lot.
Brian GAwesome
JOHN DFor me , everything about this location and the people who are there were great .
TONY PGreat Staff. Equipment worked well
THOMAS CDropped the U-Haul off on a Saturday so the business wasn’t open. Couldn’t get the gas cap opened because it was frozen shut and got charged another $60 because we couldn’t put the gas back to where it was sapposed to go. It was only one tiny notch lower than 1/4 (what it was when we picked it up) Never going with U-Haul again.
Tracy FJust the fact we had to clear the snow off the trailer and there was no Jack or anything to put under the front of the trailer to lift it up onto the truck. If we were aware we needed one before picking up would have been fine. Otherwise very friendly service, staff and quick and easy.
KASSANDRA LOne of the tires on the car hauler that I had rented, the back passenger side was partially bald.
GARRETT CNothing. Keep doing what you do. Tina was exceptional and amazing.
STEPHANIE NOnce again, an excellent experience from a U-Haul rental. Friendly and welcoming. Recommended
Peter WAbove and beyond service. Very grateful for the help given when we had a slight hiccup. Thank you
Peter WAll good with the service I got.
Fred RDolly light fell off in transit, so no lights on the back of it. Worry about vehicle in tow not being seen. Truck ran really well, checking oil was excellent, no issues.
Judith GOur first pick up place wasn't good. There wasn't a truck there when it was supposed to be
Melvin WThere is nothing to improve on. Excellent all around. Thank you for a great experience.
Michael NGreat service!
Peter HDrop off was not a problem
Desmond MGreat customer service at this location 10/10!
Dani MNo lighting where trucks are parked and parking lot very icy and unsafe for customers to be taking pictures at night
Andrea MGood
Jason BTina and Darrell Walsh was excellent. Super friendly and professional.
Alvin Pat the pasedena nl location, just continue treating customers as you treated me. thank you.
randy wVery friendly and quick drop off. Great location for pick up and drop off!
Brian GTruck had broken glass in back -cigarette butts james in door handle and not clean inside not a drop of windshield washer in it
Geneva CJust continue doing what you are doing in this location. Very nice customer service.
Harrry HMy experience with the U-Haul receptionist at this location was above and beyond. Nothing needs to be improved
Frank WWell the check in was very complicated and it seemed I just couldn’t get the right help. The truck itself was fine but once I got in it and opened the cup holder it had coffee spilled all over it. Luckily I explained this to the guy at drop off and he believed me and understood. Furthermore, while online check in is nice, I think there should always be a human there from reasonable hours even on Saturday’s and sundays if there are bookings.
Matthew SThe headlight on driver side needs to be replaced.
Deborah RPre ordered dolly and blankets were not included in the truck, but I was still charged
Sheldon JCustomer service at this location is great. Best experience I’ve ever had with a U-Haul dealer. I will definitely chose this location again.
dean pRemove 25$ fee for returning an un clean truck. It's insulting to have a warning about a fee when the truck I picked up was a dirt pit.
Robert NFantastic service! The Pasadena U-Haul location is by far the best U-Haul location I have rented from.
zach rKeep being kind
Austin TGreat customer service! Thanks
STEPHEN P****Excellent service**** I noticed some of the wipers on trucks don't clean properly and had to stop couple times to check them cause it was hard to see.
JONATHAN EThe inside of the Uhaul was filthy. Wasn't cleaned before my pick up. This is so important as a first impression, but also due to covid it would've been nice to see that the company went the extra mile. I had to stop at the gas station to buy wipes to clean it myself. I also ordered 12 blankets with the truck and never received them.
Renee BNothing great experience
SANDRA AEnsure all products are available. I requested a furniture dollie and there was neither one available at this location
JENNIFER DOur rental agreement was to pickup the truck from Corner Brook location and we checked and she said it will be back around 2. So I bought a boat and I asked the previous owner to drop it there so I can tow it from there. But the truck was dropped to Pasadena location which is 35km away, so have to drive there get the car and come back get the bait from the original location and we called uhaul and the only help we got was extra 60 km free. But what about the time, gas and even the effort. That was not the plan I wasted extra 2 hours because of that and I have to drive back another 4 hours. It was unacceptable at all but unfortunately we didn't have much choices at that time and I have to accept that but it was horrible.
MASIS NTina had all bases covered. Great experience!
Christopher SMake sure your trucks are stocked with the proper equipment and clean the interior of the cab after every rental. There was a big slime stain or something on the seat of the truck we rented and there were no doilies even though we rented two!! Very stressful moving a 4 bedroom house with no dolly. The dealer didn't even tell us they didn't have any and the shop was closed when we went to pick up are truck. But other then that we got her done.
Anna SQuick and easy, no hassels.
William GI just dropped off after hours, so I didn't interact with anyone
Jason LEverything was good.
Darren WCouldn't get to check in ... there was no representative to help check in .... the location was in a remote area which cost us extra for milage and time . cost me almost half the time I had the rental for .... ended up having to borrow a truck fm someone I knew and finish the move ..... HORRIBLE EXPERIENCE !!!!!!!!!
Greg SWe did not drop the vehicle off at this location. We did however drop it off in Alvinston Ontario which was helpful and professional.
Kyle SAbsolutely Nothing a great experience and friendly staff
Margaret S