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David H
Customer Reviews for Main Street Gas & Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentleman went out of his way to assist my wife in turning in the trailer
THOMAS TTreat your customers like they are important. Don’t keep pushing them aside to tend to other customers. Need more than one staff member for the whole store. Know how to do your job. I personally had to call uhaul to get problems solved when worker called boss that was more than 14 minutes away and lives over 30 from location. Staff member should have called uhaul to resolve issue. Not one apology not one time offered a credit or more time due to lateness of transaction. Clean your trucks! I will never go back!!! I will use the other location.
Sabrina TThe person who helped us never bothered to check that the equipment was in good condition before handing it in. He didn't even go outside. The trailer's passenger-side light didn't work, and one of the tires was very worn. When we returned the equipment, they didn't check it or go outside.
Leroy WHave clear signs.
Jesse OThe truck had no window washer fluid & the wipers barely functioned. Not safe.
Leilani SGreat experience
Ryan MGreat service
KEVIN MThis location was easy to work with. I needed to extend my rental and they made it easy and without the need to go back in.
Mark DGreat customer service!
Sherry WReceived an email to check in and pick up my rental, but was unable to do the complete process through the email,had to physically go in the store, which I find a waste of time, because the guy inside asked me all the same dam questions has if I walked in and wanted to rent a trailer. Made it even a longer process.
Willis CSuper helpful staff
Michael MNo complaints
Troy RI was pleasantly surprised as I had a few issues with UHaul in the past. The trailer was ready to go on time and I got a discount for going 30 miles from Reno for pickup. The drop off in Tigard, OR, also was pleasant and very convenient.
Joseph SGreat service. Quick and simple. 12'x6' utility trailer pulled smooth and easy. Representative was respectful, cordial and friendly. By far two of the more pleasant rental agents I have encountered in my experience. Thanks guys!!
Darrell PWe will be using this location when we need a trailer!
AINEE SI was told I would be getting a $50 dollar credit due to my drop off location being in a different city than my home. There are multiple U-Haul places in my city, but they didn’t have room for my trailer. The very nice woman on the phone said she would credit my card on file $50.
Drew DWhen preparing to make a trip for 432 miles in the desert with all your belongings it would be nice to be checked in by a real person not standing in a filthy market touching some clerk's filthy phone having to spew your credit card numbers to every person walking up. Then they didn't have the reserved furniture dolly. Then the clerk couldn't even point to which truck it was. The outside of the truck had bird poop all over the windshield which for a 70 yr old woman was nearly impossible to reach.
THERESA SThe representative who worked up the rental was nothing short of EXTRAORDINARY!! I can not remember his name but he was so caring, efficient and above all helpful. I really can not say enough good things about him. There needs to be more people like him in this world. Job well done.
TANYA AQuick and friendly experience
WAYNE RDouble charged me and did not even call me. This location needs training on drop offs and mileage. If I was allowed 72 miles and drove 40 how would you charge me additional mileage or for wrong drop off when it was a 1 way rental to your location?
CRYSTAL AThis is a good place to rent from it did what I had to do thanks !!!
Ida JGuy couldn’t be bothered to come out and help, than we got charged an extra 150$ for dropping off the car hauler. When we were only supposed to drop off the truck in Reno where we don’t live! We live in Fernley, NV not Reno….so we’re not going to use UHaul anymore!
Mac MWas told 75 dollars would be my total. 75 dollar total sat in pending in my bank account during use for 30mile travel.I return uhaul the next day with gas filled. Once uhaul was returned, that total jumped to 90 dollars before clearing in my account. and an additional 15 dollars was charged to my account. That's theft. And they should be fired.
BRIDGET MThe location was awesome, it was super easy. As for U-haul as a company, they’re an absolute mess. I reserved a 26’ three weeks in advance. They never knew what location I was picking up from or dropping off. Two days before I was to pick the truck they sent a confirmation that my 15’ van was at the location. Fortunately the pickup location had a 26’ truck. I rented the truck for an additional day so I wouldn’t lose out on it.
Steve FAgent at pickup was too busy handling other business. I had to change equipment 5 days before pickup and they failed to change the records. Upon return of trailer in Oregon all I had was a phone number that was never answered and an email address where I received no response to my inquiry. I did not have an address as to where I was supposed to return it so I just picked a location in the city I was in and returned the trailer there. Equipment was fine but the communication (email) was terrible.
HARRY HCheck in was friendly and helpful, and return was easy. Would rent from them again without question!
Trude CThe rental was extremely dirty inside the cab and could not see out the windows as they were filthy. I washed them and it was better. The wind shield wipers were no good either. Otherwise all ok. Everyone in the store was friendly.
Braden HMoving help cancelled at last moment
Tom SNever got my 60$ deposit back
CHRISTINA WEven with a cheaper rate for returning to another town, this representative helped me gain an even cheaper reservation to help with my move. Would highly recommend.
Jesse AAgain people were polite and helpful.
Angela Ptruck was filthy and had just over 1/2 tank of gas. i did not choose mobile pickup and the attendant did not do any walk-through with me or give me paperwork just the keys. dropped truck off early with the keys in the drop-box and they tried to charge me 1 extra day saying they didn't see it. absolutely horrible service here and i've rented from several locations.
Joe CThe truck we rented was absolutely horrendous. It took twice as much fuel as the trucks normally take. The back door got stuck open and it took us hours to get it to close as we had a truck full of high school band instruments. This delay caused us to arrive back hours late and had to deal with a ton of angry parents for their kids being late. We regularly rent uhauls to transport the students to competitions and will definitely be looking at other companies in the future. The truck was also extremely dirty and was making loud noises on the highway. Definitely an absolute piece of shit truck.
Mirandy LNice guy . Easy going . Easy drop off
Vincent MHaving the price of rental on your truck as one price and actual price being a different price. Not including mileage which is expected while renting a truck but if it says 1999 in town daily it should be 1999 plus tax in town daily without mileage or without extra hidden costs. I've never called to reserve a truck and it be the price that it says on the truck. A more clear pricing structure would help any customer any evaluating to use U-Haul or not.
Deanna REasy return.
Theresa FAll good.
Anton SStaff should check condition if trucks better. We had a flat tire and couldn't tell until it was loaded. Interior of truck cargo area was not swept out from previous rental. Interior of cab was dirty, someone prior had spilled something and there was garbage under the seat. The previous renters paperwork was left in the truck. Windshield wiper was broken.
Andrew CGreat place and people !
Dennis FIt's pretty good.
David CI am not happy with the extra charges why was I charged 300 dollars when I paid when I first picked up yes I filled it halfway I get that but why the extra c
FRANCES CWell my reserved vehicle was not there and so I was forced to pay more for a bigger vehicle that had a check engine light
Kevin SThe gentleman was totally incompetent. Zero help did not even assistance whatsoever. Give me the serial number told me to go out and find it in the lot and hook it up. Super disappointed he was a total loser.
Christine PI will NOT recommend a friend to U-HAUL ever!!!
Myrna M