Customer Reviews for Main Street Mini Storage
(U-Haul Neighborhood Dealer)

339 reviews

23 Dulin St   Madisonville, KY 42431
(Behind Shell Station off Main St)

(270) 821-7585

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(270) 821-7585

23 Dulin St
Madisonville, KY 42431
(Behind Shell Station off Main St)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I had problems picking up the truck but soon as I figure it out it was easy ,but the return was more difficult than usual . But everything got straighten out.

MARY J. 
Rating:
5.0

Customer did not leave a comment.

loretta J. 
Rating:
2.0

They gave me the address to pick the truck up but the truck wasn't there. So we drove around the place and finally we seen a truck up the road across the street behind a building. They should have just given me the exact location of the truck.

Stephen R. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
4.0

App wouldn't allow me to take picture of dirty cab. Had to download app to even book the truck because the website didn't work.

Larry K. 
Rating:
5.0

Very satisfied

Strother W. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
2.0

Small drop off location. Not enough room for trucks with trailers. Had to make it work across parking spaces.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Tony C. 
Rating:
5.0

Uhaul is has been great.

Sandra D. 
Rating:
2.0

Customer did not leave a comment.

Amber E. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

will O. 
Rating:
1.0

The customer service at this location is terrible and will never use this location again!!! Change the employee that does the rental services!!

Lawrence J. 
Rating:
5.0

Great service! Good folks to deal with!

David L. 
Rating:
5.0

Customer did not leave a comment.

Gayle T. 
Rating:
1.0

the equipment leaked water in and got my stuff wet and you all charged me for 3 days in stead of 2 days and wouldnt stand behind a refund for it

micharl N. 
Rating:
5.0

Customer did not leave a comment.

Helen B. 
Rating:
5.0

Customer did not leave a comment.

Calvin G. 
Rating:
1.0

Over changed the next day. Cabin was dirty. Had to go back in and ask for walk through of vehicle.

Bradley F. 
Rating:
5.0

Customer did not leave a comment.

Steven R. 
Rating:
5.0

Customer did not leave a comment.

Karen V. 
Rating:
5.0

Customer did not leave a comment.

JERRY D. 
Rating:
5.0

Customer did not leave a comment.

Ralph M. 
Rating:
5.0

Customer did not leave a comment.

Martina R. 
Rating:
3.0

They are the rude and they act like it kills them to help you or answer any questions

Karen W. 
Rating:
5.0

Easy check-in, and there was plenty of help getting my trailer connected and getting me on my way!

David T. 
Rating:
1.0

Customer did not leave a comment.

walter W. 
Rating:
1.0

found weed in the truck and the workers said they couldn't do anything about it

Carl A. 
Rating:
4.0

UHaul computer issues for pick-up caused the process to take in excess of 20-25 minutes after pre check in had already been done... consequently, we were delayed leaving. On site employees were most apologetic and nice, but that did not erase the computer delay issue... FYI for future customers (and we are repeat customers many times over)... thank you!

Barry R. 
Rating:
5.0

Very helpful in every way. Knowledgeable folks who were very helpful and efficient.

Lon L. 
Rating:
5.0

Drop off staff very helpful and were tolerant of my questionable backing skills. Helped guide me back into the drop off slot.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER A. 
Rating:
5.0

Customer did not leave a comment.

RICK O. 
Rating:
5.0

Nothing they treated me very well. Great Customer Service . Very hassle free.

TAMMY G. 
Rating:
5.0

Drop off could of been in Forsyth, Mo but it was set up to be dropped in Branson which was several miles from the location that we were Delivering the Furniture. Very inconvenient.

barbara P. 
Rating:
4.0

Customer did not leave a comment.

LARRY S. 
Rating:
5.0

Customer did not leave a comment.

GRETCHEN W. 
Rating:
3.0

Customer did not leave a comment.

mary K. 
Rating:
3.0

Customer did not leave a comment.

KEVIN I. 
Rating:
5.0

To be honest don't try to change the drop off location because sometimes we don't have the money to put in more fuel when they change the location and then change it back

Ashley C. 
Rating:
2.0

Changing locations

Christa B. 
Rating:
5.0

Customer did not leave a comment.

Ruth M. 
Rating:
5.0

Nothing I've never rented one before and everyone was so nice and helped me alot

betty C. 
Rating:
3.0

There was less gas than was showing on the contract and they did not correct it

ELTON D. 
Rating:
5.0

Put up better signs to show which building to go to for paper work.

john G. 
Rating:
1.0

Customer did not leave a comment.

rishay W. 
Rating:
5.0

Customer did not leave a comment.

Phillip A. 
Rating:
5.0

Staff was knowledgeable and friendly!

NICOLE P. 
Rating:
5.0

Customer did not leave a comment.

dawn S. 
Rating:
4.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Nothing

SANTOS V. 
Rating:
5.0

Customer did not leave a comment.

Steven A. 
Rating:
5.0

Very nice people Would highly recommend!

David A. 
Rating:
5.0

Have a strap dolly available. Location indicated they were having difficulty in keeping them in stock.

George K. 
Rating:
3.0

Customer did not leave a comment.

Jerry C. 
Rating:
5.0

The truck ran fine. It had the room necessary. No complaints.

TERRY J. 
Rating:
4.0

actually I should have looked at them for renting a storage space. Very clean

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN W. 
Rating:
5.0

None good job guys

john P. 
Rating:
5.0

Customer did not leave a comment.

Michelle D. 
Rating:
5.0

The process was very easy. The vehicle was clean and well kept.

Trudi W. 
Rating:
5.0

Customer did not leave a comment.

STEPHAN D. 
Rating:
5.0

The windshield was cracked all the way across the passenger side. Seems like this would have been considered a safety hazard and replaced before being rented back out.

Joshua J. 
Rating:
5.0

Customer did not leave a comment.

CARL A. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Alan C. 
Rating:
5.0

Customer did not leave a comment.

JERRY D. 
Rating:
5.0

Customer did not leave a comment.

KELSEY R P. 
Rating:
1.0

Well they messed my reservation up completely. Than messed up my one way and changed it locally. I was only suppose to pay 19.95 according to online and a 50.00 deposit and never did none of it was right. Ended up paying way more. It was crappy n crappy service.

Camilla S. 
Rating:
3.0

Customer did not leave a comment.

Todd C. 
Rating:
4.0

Customer did not leave a comment.

James H. 
Rating:
1.0

Very upset do to the fact gas was place in the truck took pictures too make sure and they charged me 6.38 claim gas wasn't right. Couldn't disputed cause it was a drop off and I was an hour away

Krishara M. 
Rating:
3.0

Customer did not leave a comment.

JAMIE S. 
Rating:
5.0

Nothing a thing

Barry C. 
Rating:
5.0

Store location said closed on sat. They actually opened up at 9 . Post uhaul hours

ROBERT F. 
Rating:
4.0

Customer did not leave a comment.

Judy J. 
Rating:
5.0

Customer did not leave a comment.

Ted E. 
Rating:
5.0

Customer did not leave a comment.

Tim A. 
Rating:
5.0

Maybe a better sign for the Uhaul office so you know where to go.

Donna J. 
Rating:
5.0

Customer did not leave a comment.

Rating:
5.0

Customer did not leave a comment.

cameron M. 
Rating:
5.0

nothing needs fixing

GERALD M. 
Rating:
4.0

Customer did not leave a comment.

Alfreda H. 
Rating:
5.0

Everything was fine, no improvement I can think of necessary.

CAMERON M. 
Rating:
5.0

Customer did not leave a comment.

DEBBI B. 
Rating:
5.0

Professional, courteous and friendly. Highly recommended!

Dan E. 
Rating:
5.0

Customer did not leave a comment.

DONNA W. 
Rating:
5.0

None at this time.

Anita O. 
Rating:
5.0

Customer did not leave a comment.

Francis J. 
Rating:
5.0

Customer did not leave a comment.

KAREN V. 
Rating:
4.0

Customer did not leave a comment.

Jeanna A. 
Rating:
3.0

Pissed off because they staff at Bowling green did not try to accommodate me in any way. He had a transporter but was saving it for someone else, What about first come first serve. Poor service!!!!!

Dannie M. 
Rating:
4.0

Customer did not leave a comment.

TIM B. 
Rating:
5.0

Customer did not leave a comment.

david W. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Timothy G. 
Rating:
5.0

Customer did not leave a comment.

TAMMY A. 
Rating:
5.0

Customer did not leave a comment.

Ross B. 
No reviews have been submitted for this location.

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