Customer Reviews for Main Street Service And Sales
(U-Haul Neighborhood Dealer)

4,111 reviews

45 N Main St   Layton, UT 84041

(801) 544-3268

Location Hours

  • Mon-Fri: 6 am - 6 pm
  • Sat: 7 am - 5 pm
  • Sun: 6 am - 9 am
Special Operating Hours
  • 5/28/2022: 7:00 am - 2:00 pm
  • 5/30/2022: 6:00 am - 10:00 am

Services at this Location:

Contact Us

(801) 544-3268

45 N Main St
Layton, UT 84041

Services at this Location:

Location Hours

  • Mon-Fri: 6 am - 6 pm
  • Sat: 7 am - 5 pm
  • Sun: 6 am - 9 am
Special Operating Hours
  • 5/28/2022: 7:00 am - 2:00 pm
  • 5/30/2022: 6:00 am - 10:00 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I would drive out of my way to come to this location. Always fast and courteous and they get you in an out. I highly recommend all the services at this location!

MARVIN J. 
Rating:
5.0

Customer did not leave a comment.

james B. 
Rating:
5.0

Customer did not leave a comment.

Kylie B. 
Rating:
5.0

Maybe wipe down the steering wheel/handles, as they felt a little sticky. Other than that super impressed with how well maintained the truck was.

joshua N. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Tristan G. 
Rating:
5.0

Customer did not leave a comment.

Cynthia B. 
Rating:
5.0

Customer did not leave a comment.

harlo M. 
Rating:
1.0

The political commentary is unnecessary...

toby N. 
Rating:
5.0

Customer did not leave a comment.

robert C. 
Rating:
5.0

I was impressed just how quick the rental process went.

JACE S. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Brian A. 
Rating:
3.0

Great customer service and the equipment is in good condition. Accessibility to the site is a bit challenging due to limited ingress/egress to traffic travelling north on Main Street.

Bradford G. 
Rating:
1.0

Charge hourly on drop off instead of full day rate

BRIAN H. 
Rating:
5.0

This place is awesome. Very helpful. Good people.

LINDA N. 
Rating:
5.0

The owners were fantastic! I dealt with Nick and he was so accommodating and flexible, he really helped me with arranging to pick up and drop the truck and it made moving so much easier. I HIGHLY recommend this location, it is AMAZING!!

Patricia H. 
Rating:
5.0

Excellent staff. Always fast and professional.

David S. 
Rating:
4.0

Everything was great. No improvement.

gary R. 
Rating:
5.0

Customer did not leave a comment.

Aaron S. 
Rating:
3.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Yvonne D. 
Rating:
5.0

Love the place. Need more equipment for rental at this location. They're fast and very professional.

ruth F. 
Rating:
5.0

Customer did not leave a comment.

christine T. 
Rating:
5.0

The one area I can see can use help would be to keep the phone calls on hold until the customer being served is complete. I had to wait about 3 minutes for the cashier to hang up.

kesi A. 
Rating:
5.0

Customer did not leave a comment.

paula S. 
Rating:
5.0

Customer did not leave a comment.

Benjamin D. 
Rating:
5.0

Customer did not leave a comment.

brittany W. 
Rating:
5.0

Customer did not leave a comment.

Meegan B. 
Rating:
5.0

Customer service was fantastic!

stacey G. 
Rating:
5.0

Customer did not leave a comment.

Jeffery A. 
Rating:
5.0

I had no issues with the owner and/or workers there at the U-Haul in Layton they were very helpful very personable and I enjoyed working with them right down to buying boxes that I needed and to the rental of the truck the only issue I have is more trucks to be available

helen K. 
Rating:
5.0

They made it a great experience. .

Royce H. 
Rating:
5.0

My pickup location was changed at the last minute and it was not properly communicated to me. I wasn't informed about the change until I was at the original pickup location. I was told they tried to call me, but I didn't see the call come through. They didn't leave a voicemail or try sending an email. I had confirmed the time and location the day before and didn't expect a change. This affected our schedule my about an hour and added additional mileage we didn't count on.

Jordan C. 
Rating:
4.0

Customer did not leave a comment.

Rachel C. 
Rating:
5.0

Customer did not leave a comment.

EDWIN J. 
Rating:
4.0

Customer did not leave a comment.

Natan G. 
Rating:
5.0

Great service! Always have been well taken care of.

blaine B. 
Rating:
5.0

My favorite location. They are fast, professional and friendly.

ruth F. 
Rating:
5.0

Nothing. All good 👍.

Barry F. 
Rating:
5.0

Super quick and easy. Equipment was perfect for what we needed. Thanks for the help!

Noah J. 
Rating:
5.0

Customer did not leave a comment.

Benjamin H. 
Rating:
5.0

Customer did not leave a comment.

Kimberly E. 
Rating:
3.0

They put a two wheeler and moving blankets in the truck. I had 2 two wheelers but the one in the truck was in the way. I removed it to put on top of my stuff then once I got it out noticed there's a seven dollar charge for the two wheeler. Tried to call them at 7 AM in the morning and they already charged me for it and did not even offer to reverse the charges for me. Not a real big deal but the sign is not very obvious that there is a charge and they should let you know before you take the truck that there is a charge for the stuff in the back of the truck that takes up extra space. If I ever move again I will not use U-Haul.

mark L. 
Rating:
5.0

Customer did not leave a comment.

VERNON G. 
Rating:
5.0

Customer did not leave a comment.

Lloyd E. 
Rating:
5.0

I always come to this location because they are on point and their customer service is the best! A+++++++++++++ 😃

David T. 
Rating:
5.0

Super quick and easy. Truck was clean and ran well.

Catherine D. 
Rating:
5.0

Honestly, this was the best U-Haul experience I've had. The truck was ready for me when I arrived and I was in and out quickly. The drop-off was fast and convenient as well. The two gentlemen running the place were really on the ball.

Dante S. 
Rating:
5.0

The two gentlemen who helped me were nice, funny and got me in and out. Will definitely be back! Thank you!

Richette T. 
Rating:
3.0

Fix this truck so that it doesn't feel like the entire cab is about ready to separate from the rest of the truck. There is no way you would survive a long trip with this truck !!

doug T. 
Rating:
5.0

Customer did not leave a comment.

megan N. 
Rating:
5.0

Continue doing what you do. You're excellent to me.

ruth F. 
Rating:
5.0

Great customer service. Nick was awesome along with other staff.

George W. 
Rating:
5.0

Customer did not leave a comment.

Robert N. 
Rating:
5.0

Customer did not leave a comment.

Mike G. 
Rating:
5.0

I was so impressed with the service and speed of checking out and checking in the equipment. I was not expecting to have so much help in connecting the tow dolly to my truck. I would recommend this location to anyone who needs to rent equipment.

Brian G. 
Rating:
3.0

No one was there, it was dropped off after hours. All my interaction was with the Clearfield location.

Brian W. 
Rating:
5.0

The trailer I rented to move my couch was full of hay. I couldn't get the hay out from the gate… but as soon as I put my couch in, the hay decided it was going to remove itself, onto my couch… So now I have to pay a cleaning company to come clean my couch that's covered in hay. I have hay fever. Tough break.

Zachary M. 
Rating:
5.0

Great equipment and great customer service

Chris N. 
Rating:
5.0

I really like this location. They do everything right by the customer. They make sure you're getting the right equipment for the job, and they make sure you have everything you need to do the job. The only thing I could recommend is a website that is more specific to this location. I had a hard time with the main uhaul website.

Jayme A. 
Rating:
5.0

Customer did not leave a comment.

vako T. 
Rating:
5.0

Customer did not leave a comment.

Greg J. 
Rating:
5.0

Customer did not leave a comment.

Nimrod C. 
Rating:
3.0

Customer did not leave a comment.

Victoria H. 
Rating:
5.0

We reserved our truck on-line. Communication was great. Ease of pick-up and drop off were quick and easy.

Shaunna J. 
Rating:
4.0

Customer did not leave a comment.

Judy D. 
Rating:
5.0

Customer did not leave a comment.

Stephen T. 
Rating:
5.0

Not a thing these people are great to work with.

troy T. 
Rating:
5.0

Don't change a thing.

Tom P. 
Rating:
5.0

Customer did not leave a comment.

Dean S. 
Rating:
5.0

They are the BEST rental location in Northern Utah!!! I will always rent & recommend them.

doreen A. 
Rating:
5.0

Customer did not leave a comment.

Julio O. 
Rating:
5.0

Customer did not leave a comment.

ARMANTE G. 
Rating:
5.0

Customer did not leave a comment.

Jay L. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
4.0

Hours or operation were listed as short. Woke up and dashed over before listed close at 9 AM. Staff was helpful and polite. Uninstalled trailer. Quick and easy, about 4 minutes.

MARK J. 
Rating:
5.0

Very friendly and accomodating

Brady A. 
Rating:
5.0

Customer did not leave a comment.

william L. 
Rating:
5.0

Nothing at all the owner and his son were absolutely amazing and I will for sure use them again!!!! The owner was a sweet young man lol

mark B. 
Rating:
5.0

Rental rate is advertised as $20 on the side of the truck. It's misleading to add a $40 rental fee on top. It's the last time I'll used U-Haul. ☹️

catherine S. 
Rating:
5.0

Customer Service by Kevin was fantastic! Highly recommended!

tyler M. 
Rating:
5.0

Very friendly and quick service. The trailer was hooked up before I left the counter on initial rental., and disconnected as soon as I arrived. Highly recommend this location!

Claude A. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Customer did not leave a comment.

Marsha D. 
Rating:
3.0

Good overall experience, costumer service could be a little better . Equipment was well maintained.

kreshnik K. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Absolutely the best experience! The nicest individuals.

jessica T. 
Rating:
1.0

Over charge me even when, I return the car 8 hours before.

Humberto G. 
Rating:
5.0

Excellent service

DAVID S. 
Rating:
3.0

The link to pick up the vehicle did not come through for the 24/7 pickup. I had to call customer service to get it.

Riley S. 
Rating:
5.0

The reservation process online is really easy. They are very efficient and attentive at the Layton location. They were expecting me and knew what i was there for. Picking up was great. The return is made very easy. Thank you for making it so fast, easy and convenient to rent trailers.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

Chase N. 
Rating:
5.0

The guys were happy and helpful! They definitely made my rental process quick, easy and painless! I will definitely use this location again!!

Erin F. 
Rating:
5.0

Customer did not leave a comment.

MELLISSA A. 
Rating:
2.0

It was great in and out in a very short time.

stewart P. 
Rating:
5.0

gentleman that helped me wasawesome!!!

martin B. 
Rating:
4.0

Customer did not leave a comment.

BRADLEY S. 
Rating:
5.0

Customer did not leave a comment.

derrik H. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
No reviews have been submitted for this location.

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