Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service at the pick up location was above par! The vehicle was clean and well maintained. Over it was a great experience. Thank you!
Not a thing!!!
Finally a U-Haul company that is easy to work with.
I had a very good experience with this rental, My car had broken down on the side of the highway, My wife was stranded, I rented the trailer quickly, got the car loaded and taken care of, returned the trailer and made it back home in record time, the whole ordeal could have been much worse, but ended up with little inconvenience,
Always friendly and fast.
Why was I charged for a gallon of gas when the paperwork said i just needed to bring it back at half a tank which i did?
Very quick, attentive service.
Awesome service
Fast, friendly & helpful service. Great value, Thanks. Made our move very pleasant.
Love my UHaul place. Service is great. Always welcoming and friendly
Very fast, even though I didnt have a reservation.
We have used this location in the past and they never disappoint. Great location!
I rent from this location for all my UHAUL needs. The owner is a great guy and knows the correct answers to the right questions. Top Notch location.
Great customer service. I was totally impressed with the staff, I was in and out in less than 10 minutes both when picking up and dropping off, I will always use this uhaul outlet!
Kevin was able to make a last minute equipment change for me. Thank you for the great service!
Awesome job guys my truck was ready to go And out of there very quickly..
Thank you! The manager at the Layton location was helpful and professional. We will definitely work directly with the local provider. Dealing with the call center was a joke and we received the run around more than once. Canceled reservations, rude individual and messed up orders.
They were amazing j in wouldn’t go anywhere else!!
Great local place
Always busy, yet friendly and fast.
Everything was great
The text link to the pick-up procedures was great, however, it was very obvious that the photos of the vehicle were when it was brand new and not photos of its current state - which is misleading. Although the vehicle was generally "clean" - everyone has a different definition of clean. The back had debris such as rocks, furniture pads off the bottom of chairs that had fallen off and broken fake fingernails. Clearly whoever had the van prior, did not follow the drop-off procedures and sweep out the van like they were supposed to. Also, the cab of the van was extremely dusty and had other small debris. Since I was able to live with these issues and didn't have time to go back inside to make sure all this was noted with the business, I chose to live with it.
The Layton location exceeded my expectations.
Layton uhaul amazing. Customer service excellent. The trailer itself hauled terribly. It kept swaying on freeway, even at 55 mph, and slower which was scary. We had long trip to California, thru snow, and it took longer than normal travel time die to frequent stops to adjust. We are experienced with hauling trailers and feel the trailer we rented needs some work. We loaded correctly with most weighy in front and we were way less maximum load amount. Happy with uhaul company overall but this trailer was a nightmare to haul with our children since we were visiting family for christmas.
Kevin & Nick were great to work with. Their facility was well stocked and neat and tidy.
We experienced a little difficulty when returning, due to the difference in the equipment. But we were able to work it out.
I use these guys all the time and just love how easy they are to work with
Best truck rental facility I have ever used. The gentleman I dealt with for this rental and in the past are hands-down the most polite.
Staff was very quick to get to service my needs.
LOVE THIS PLACE... ALWAYS A PLEASURE TO WORK WITH THESE GUYS, SO HELPFUL AND EFFICIENT! THANKS LAYTON U-HAUL
The location is run down and beat up. I dropped off after hours but I wouldn’t have wanted to meet the owner/operators of this dealer.
Seamless process, helpful rental location/support - very personable, and most importantly the truck was spotless and worked great! And they sell beer so it could be a one-stop-shop for moving. LOL!
Dealing with your customer service (telephone) was a headache. They cancelled my reservation, then never called me for location on my new reservation. I ended up driving 32 miles out of my way because UHaul did not have a trailer in Salt Lake City. Guy at the store was good and helpful.
Continue what you are doing. Explanations were clear. Thanks.
I have used this location for Uhaul Rentals and Propane Refills. They are always professional and courteous.
Fast, easy
Friendly and helpful staff is second only to getting the job done. These guys were great all-around. They add a personal touch and oversight beyond the ‘online process’ which was also great. Thanks!
The mileage charge is a killer. How about a 50 or 100 first miles free promotion or something to help out.
Always fast and friendly
Very polite people, very easy to get the car hauler trailer I needed. Will continue to use them.
They are always friendly, prepared, and efficient
Excellent service
They are friendly, accommodating,and very efficient
This was the easiest I ever rented from uhaul. Great service and atmosphere
The street view is not very conducive to attracting business. It could be more organized and currently looks more like a non-operating gas station. Although I have driven by this location a hundred times I never took note that it is a U-Haul pick up and drop off.
45 N Main in Layton is excellent! No fuss, very helpful in hooking up and unhooking the trailer with our truck.
very very good service and helpful. made a last minute change and they were great about it... HIGHLY RECOMMEND
Rude Unprofessional honestly a straight up asshole for a $20 a day rental I ended up paying $275 and I would never recommend this location to anyone he says his trucks are privately owned and cannot be returned any other location but his I was charge 7.99 for each blanket I was missing
The main reservation place got it wrong and the staff at this location made it right before I even got there. Great place
You guys did a great job. You're really nice to the costumers.
Fast and easy for both pick up and drop off.
Very fast and efficient! Had me in and out quickly and were very helpful!
They are always very efficient and professional.
Great service and selection. Easy to work with and simple process.
