The original pickup location was Hill Field Storage. The lady there was EXTREMELY rude and unhelpful. I had to refuse to leave in order to get any help as to where to pick up the trailer. She just kept saying,, not here.
Daryl F.
Customer Reviews for Main Street Service & Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not over charge I took pictures of the mileage and gas gage for proof it was exactly on the half mark for the gas leaving and when returned and you charged me 4.00 for a gallon of gas, not cool to take advantage of the customer on gas!
bonnie B.Had to turn left off of Main into parking lot, but they cannot help local traffic
Alton J.Layton location was great, which made up for the BS. I reserved Farmington location, only to find out it was moved to Layton, because Farmington didn't have the truck.
Arturo H.U-Haul should have the required wiring adapters for the trailers they rent in stock at the store so customers can buy it while they are there picking up the trailer if they need it. U-Haul would make more money and it would be more convenient for the customer.
Steve S.People at location were AWESOME. The main control area is super lacking. They said okay to one location and when I got there they told the lady (wonderful lady) that they called and texted me. Not one call or text. However after getting the truck, half an hour later, the email came. So yeah. That may result in more and not fair
Alison D.Try to harmonize the corporate website with your individual entrepreneurs. For example, they laughed when I asked "Will I have to pay an extra $20 if I return the truck in person?" They went on to say that U-Haul just wanted to emphasize their new app.
george N.10 out of 10 and the truck ran beautiful!
Sandi Q.My only complaint is related to the cost of mileage for the vehicle usage> At $.99/ mile, it seems over priced.
gregg N.Nick is the best, he is the Lord of Life, Descendant of Buddha, he is the Supreme Arbiter of the Ebb and Flow of the Tide, Nick is a Brother of the Moon, Half—Brother of the Sun, he is the Possessor of the Twenty-four Gilded Umbrellas, Nick is the Spitter in the Golden Spittoon. The Old Guy that hangs around the place--Kevin, is helpful also.
JEFF R.Excellent customer service! I have rented from this location 3 times in the past 2 years and they are always the best! They go out of their way to be helpful and friendly, even when its super busy and hectic.
Margaret C.Coolest, nicest, fastest service ever
Lenn K.I've always rented from this family, they're great people ,
Gina D.Hard to compete with u-haul.
stuart M.The app did not work again - mostly they could not confirm my location even though my phone showed everything set just the way it should be. It was 11:00 pm and we called the 800 number and they said they were unavailable and to call back later. Had to use my daughter's phone to check the truck in. It was very frustrating.
Paul A.Everything was great you really don't have to improve anything, just keep doing a great job.
robyn G.receipt
gerald E.The truck was dirty inside and out. I found personal property if the previous renter in the truck in plain view, so it wasn't inspected very closely. I was told that if was late I would get charged an extra day and could just keep it the extra day, then they called late that evening saying I couldn't keep it because there was a reservation for it. I was charged the higher $.79 per mile because I went over the 100 miles per day if my original reservation, and since the original agent didn't update my reservation for the 3rd day the receiving agent said they couldn't do anything about it. The location acted like it was all my fault for not knowing their responsibilities. I am very disappointed.
Kathy S.Been going to Kevin for years. He has always gone above and beyond!!
William D.Thank you for the timely service, availability of your 20 ft box truck and easy to rent process
MICHAEL J.They were great.
Dorman K.Most Excellent !!
PERRI K.After renting a truck at Home Depot I went to the Bountiful, UT location to rent a trailer and was refused solely because I was planning on using a Home Depot truck and I was told that the only reason was that U-Haul has a policy of not renting trailers if being pulled by a competitor's vehicle! I then had to borrow a neighbor's truck to get a trailer at another location in Layton. The rental in Layton went very well, but this cost me another hour and a half of missed work. (I have no complaints about the Layton location.) This horrible policy only mentioned AFTER I had already rented the Home Depot truck really put me in a terrible position. Whenever possible I will avoid renting from U-Haul in the future!
Bruce N.Quick service, no hassles before or after pickup.
Ken R.Friendly helpful staff
Kyle S.We were completely satisfied, and will use this U-Haul location again, thank you.
Leslie M.Customer Service was great! Everything was quick and effective.
Alvaro V.Excellent uhaul location! The best people I have ever worked with when renting a Uhaul truck. They couldn't have been more helpful and pleasant. Went out of their way to help me. It was the easiest rental and return process I have ever gone through for any rental.Well oiled machine. I will go out of my way to recommend this rental location to everyone I know. Thanks guys!
Timothy K.Excellent, efficient service!
Alan S.The other Layton uhaul was a joke I'll never recommend them ever but this Layton 45 N main I sure will recommend with out a doubt
Linda M.I always get great service and assistance at this location. I will definitely continue to use this location and service.
Tasha G.Customer service was great
Rick B.They are so nice and helpful. Very quick check in and check out.
Mark W.This location was easily accessible, and had various sizes of trucks available. Since we were only using the truck for a couple of hours, the employee offered to let us keep our vehicle on site until we returned the truck which was real helpful.
merrilyn H.I always have a fantastic and smooth experience with this location. It is well managed and the owner is phenomenal and always prepared with whatever I may need. I highly recommend this location!
JaNel J.Very friendly people. So easy to deal with.
Robert D.Customer service is awesome. We wouldn't rent from anyone else.
Michael W.The light in the bed of the truck would not turn on. Otherwise we very much appreciated the service from this location!!
laurel S.We were in a bind to tow our car and they had a trailer available right then and saved the day. I couldn't believe they were open at 6 am. I will definitely come back here if I ever need to rent another trailer.
Marisa B.Perhaps incentivize over estimation of rental time by allowing prorated payments if returned early. That would prevent delayed trucks delaying my pickup.
Kyle H.Very helpful and friendly
LeeSa S.The people who helped me were so nice! The one gentleman even anticipated my help moving up the driver's seat! The only thing I can think of for improvement would be to include the hand truck, rope and blankets for moving.
Laura D.We love renting from this location, very friendly and easy to work with, never have had any issues.
Susan A.Great service thank you!!
caroline S.They did a fantastic job. Had me in and out quickly. Really appreciate it!
Matt B.Kevin was excellent to deal with.
CLIFFORD P.The guys here were very friendly as well.. Total recommend! Thank you for making my life easier!
rhonda V.Great customer service -- on both a professional and personal level. We will go out of our way to patronize this location for any future rentals.
JAMES DION C.Taller/Longer trailers available to rent would be nice.
Auston T.I've run it from this location twice now because of the customer service just nice pleasant people to do business with
Linda D.best place for your rental needs thank you for all you do keep up the awesome job.no improvement needed this guys are awesome.
DEXTER P.All the people working there were great. Very friendly and efficient. Only issues I had were that the cup holder inside the truck was sticky with some spilled drink, and that lot! Whew...please get some of those holes filled haha
MICHAEL P.Always go the extra mile to meet last minute needs. And very friendly. Love renting from them
doug L.A very good U-Haul dealer. I will be returning here in the future.
Andrew H.Explain off hours drop off procedure.
Renee R.The hours that I could check in at the counter was limited but it was on the 4th of July so that could have been part of it. He was fast and easy to work with we got it set up and me out the door in just a few minutes.
Bob B.Wow. Very efficient! Made the pick up and drop off extremely quick and easy.
William B.We rented 2 different times the same size truck for same price but first time mileage rate was .79 cents per mile but second time same week we were charged .99 cents. Used locally.
Tom A.