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MURIELLE S
Customer Reviews for Main Street Service And Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The customer service here shows real care for small business owners. No matter what you need to move or how long they really meet the mark on satisfaction.
Edwin CVery nice and helpful.
Mark FChris and Kevin were so helpful and went out of their way to let us know their location was closer to return than what was originally selected. I highly recommend them!
JOSEPH SChris and Kevin were so kind and so helpful. Couldn’t recommend them enough!!
JOSEPH SMuy bueno gracias
WUILBER AThe man who runs the store is fantastic! Great customer service and I am in and out with my rental needs. I have been there 3 times and will never use other rental departments like Home Depot for rentals. The process here is streamlined and effective. Love this place!!!
ILIANA SThe customer service at this location is always wonderful and friendly
Michelle GA forever customer. Thank you guys
DARLENE MThe guys here are super helpful and very nice to work with.
JASON BAll in we had a great ecxperience with Craig was great would not recommend or try to use the steamboat springs location ever….customer service was awful.
CHARLES HNo issues. Great customer service!
MARK MThis is my second time using this location and they are always excellent. Hopefully this is my last move but if not, this location will be my first choice.
Edward NThis comment isn't directed at the guys @this specific location. It's about the transaction, which us usually a corporate thing. So my friend paid with a Venmo card and apparently they hold x amount of funds because it's classified as a cash card. That part is all fine the issue is they still have her funds "held" and it's been days since the equipment was returned. If u have to hold an extra deposit because the type of card at least release the damn funds when the equipment is returned on time. Who knows how long till she get her own $ back. It's kind of a messed up thing on uhauls part, in my opinion..
Jessica PExcellent service! I’d recommend this particular store to anyone! Way to go Layton Service And Sales!
lisa nKevin was very kind and accomidating. He corrected several errors with the booking with confidence and ease. He work edto give me the best experience. I look forward to working with him and his son in the future. I am very greatful for his good work, problem solving skills, and kindness.
KRISTA CHard working family business , always on top to treat the customers well!!!
ARNOLDAS LThis was a cross country move, and the truck was a 20 footer and was amazing in how it handled and how comfortable it was to drive. Highly recommend U-Haul if you have a move in your future.
seth lThe vehicle had a crack all the way across the windshield.
jeffrey aKevin and Nick are awesome! We always go to them whenever we need to rent a truck or a van. And we always recommend them to anyone we know who's looking to rent Uhauls.
Anna MThe truck doors don’t shut well and I feel that is a safety issue that should be dealt with.
BRANDON BThey went beyond helping us hitch our trailer. The left rear lights were not working and we had already been to another place with the same problem. This location had equipment to test to find the problem and we discovered it was a blown fuse on our end. Instead of sending us over to someone down the road to get the fuse located and replaced, one of the guys knew exactly were our fuse box was. He opened it, located the blown out fuse and knew that there were replacement fuses in the fuse box. He located the correct one and replaced it and our lights all worked! It was a great solution. Even though they aren't the closest U-haul to us, that is were I would prefer to go. They were quick and when above and beyond to find solutions.
INA CThe staff there were absolutely amazing and so friendly and positive!!!
melissa dI was moving a client of mine from Kaysville to West Jordan, when I found out she was attempting to book online, I interrupted and insisted on using this location. He is second to none with service, honesty, and conduct overall. I would sincerely recommend him and his location to anyone, anytime.
jeremy nWe ordered 2 guys to assist with the move paid The required charge with a credit card. The boys never showed up. There was no contact information available and my Card was not Charged.
Kimberly ROverall good experience. Everything in working order and happy to be done with the move.
Harold RFriendly, helpful, quick and easy,
Steven HThe people that run this U-haul location are very nice and helpful I have rented from this location previously and will rent here in the future
SEAN MQuick and easy to rent and return. Great service. THANK YOU
Kenneth JNothing, the staff was very professional and helpful. I was very pleased with the trailer and the service at checkout, they backed me up and hitched the trailer really quickly. Upon my return the service was freakishly fast, the staff saw me coming, guided me to the parking spot and unhitched the trailer in a few seconds. I couldn't be happier with the service and equipment. Thank you
BRIAN TThese guys are simply the best!
nick gBad customer service, very rude people I will never go gain
Tilak GThis location is by FAR the best UHaul place to rent!! And I’ve rented a lot over the years. I won’t go anywhere else!! ⭐️ ⭐️⭐️⭐️⭐️
doreen aBest U-Haul experience I’ve ever had. Rented a truck and a trailer for a quick move. Would highly recommend this location.
CHRISTOPHER HNothing, this location is great! Friendly, quick staff who makes the visit easy, convenient and somewhere i want to bring my business to. Basically, its everything thag the corporate Sunset location is not
GARRETT CThis location wasn't listed as an actual dropoff location, but it's most convenient and easier to use for me.
RICHARD SI can’t begin to tell you how wonderful Kevin treated me. He set up my initial reservation and I went to Clearfield to look at a Cargo van. Clearfield told me they don’t allow Cargo vans to go out of state and told me they cancelled it. I searched all over for a cargo van and decided the best I could do was to remove the seats from my minivan. Apparently Clearfield did not know how to cancel my reservations because Kevin called me with a cargo van that I could take out of state. He treated me so kind and very professional. I couldn’t have asked for better service! I highly recommend always going to his shop in Layton over any others!
Darla MThe truck was clean and was large enough for our needs. The pickup location was really good and the guy was friendly. However, there were two things that were a disappointment to the truck: the dolly inside the truck was a hassle to work around. We didn't need a dolly since I already have one and we didn't want to break the seal and pay $7. Can't you put the dolly somewhere else on the truck? Like in mom's attic? Also, the A/C didn't work. On a hot July day, it was awful making three trips from our old home to the new home without AC. All the buttons were in their proper positions but nothing worked. The issue was I couldn't get the air to be directed anywhere (floor, upper vents, dash...nothing. I told the guy when I dropped it off and he said they don't really drive them so they don't know if they have issues or not.
RICHARD Sbest service in town i just love coming back to this location great people quick service.if they dont have what i am looking for they always go out of their way to help me thank you keep up the awesome job.
DEXTER PHonestly, its the best bang for your buck in my opinion. Rented the Auto Hauler to get my spare car from A to B, and it did just that perfectly. No issues with anything. Lights are nice and bright LED's as well as the surge brake was in adjustment perfectly for smooth and controlled braking. Will recommend to anyone needing auto transport as well as going back to this for all future rentals
Ryan BSo simple to make the reservation on-line. This location is always great and has very helpful employees. Pickup and dropoff was so smooth and the 9 foot cargo truck was the perfect size.
Patricia GAbrupt and unfriendly owner. Didn’t know that truck we got didn’t have a ramp. Was really disappointed. Home Depot doesn’t charge per mile or for use of a dolly. Will not return. Equipment was clean but leaked transmission oil on our driveway.
COURTNEY SNothing everyone was so fantastic! Especially Chris!!!
korri wEverything went perfect and I was grateful and you guys were extremely helpful
Nicole KVery friendly
Dwain T