Customer Reviews for Main Street Service And Sales
(U-Haul Neighborhood Dealer)

4,002 reviews

45 N Main St   Layton, UT 84041

(801) 544-3268

Location Hours

  • Mon-Fri: 6 am - 6 pm
  • Sat: 7 am - 5 pm
  • Sun: 6 am - 9 am

Services at this Location:

Contact Us

(801) 544-3268

45 N Main St
Layton, UT 84041

Services at this Location:

Location Hours

  • Mon-Fri: 6 am - 6 pm
  • Sat: 7 am - 5 pm
  • Sun: 6 am - 9 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

the mobile app is nice but very user friendly...app froze up was picky about what media was to used..and it took me 40 mins to get it to work right and I have a brand new android

David S. 
Rating:
5.0

Really convenient and quick to get the trailer I use. I have used this U-haul location multiple time and i have been very satisfied eaxh and every time!!

James G. 
Rating:
5.0

Returning vehicle online was terrible

Benjamin P. 
Rating:
5.0

Customer did not leave a comment.

Blaine F. 
Rating:
5.0

The equipment worked very well! The business is efficient and impressive. Inside a little store you can buy a plethora of fun things! I was especially impressed that you can even watch Fox News while you're waiting! Ha ha! What a refreshing group of people to serve you. I highly recommend the Layton location.

roger M. 
Rating:
5.0

Customer did not leave a comment.

cindy S. 
Rating:
5.0

No improvements needed. This establishment is a family owned business and they treat you with respect and are very friendly. I could have rented a unit in Clearfield since it was miles closer to my house but the service at the Clearfield facility was unacceptable.

paul G. 
Rating:
4.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Nothing the staff were professional, courteous, knowledgeable, and most helpful.

Joseph K. 
Rating:
5.0

This is my go-to for everything U-Haul. Always helpful, trailers and trucks are always in great shape, and they're always helpful.

Brent R. 
Rating:
5.0

Customer did not leave a comment.

Patrick L. 
Rating:
5.0

I have rented from Kevin a couple of times. I really appreciate him and the business. Always available, always quick, and highly recommend! Thanks!

Tamica T. 
Rating:
5.0

Great people quick work, very friendly. Just keep up the great job!

glenn K. 
Rating:
5.0

This location is great. The people are super kind, efficient, and good at what they do.

Jordan D. 
Rating:
5.0

Customer did not leave a comment.

joe M. 
Rating:
5.0

Customer did not leave a comment.

ANTWAIN H. 
Rating:
5.0

Customer did not leave a comment.

jared W. 
Rating:
5.0

Customer did not leave a comment.

Douglas B. 
Rating:
5.0

Incredible experience. It had snowed the night before and I worried I'd have to clean off the truck but when I arrived at 8 AM the truck was completely clear of snow and ready to go. Fast and friendly service and they parked the truck so that I could easily access the truck and easily drive off the lot. Fantastic help.

Trevor F. 
Rating:
5.0

Stayed open late for me, I greatly appreciate it. Thank you

aurora A. 
Rating:
5.0

Customer did not leave a comment.

eric S. 
Rating:
5.0

In person location was phenomenal but U-Haul phone customer service is complete garbage!!!! Pick up location was changed twice and customer service transferred me 4 times with none of the employees willing to assist and just made excuses that they couldn't help me.

Jacob P. 
Rating:
1.0

Bed lights didn't work. Had to move in the dark. Glass was in the bed when checked out. Location manager was uncaring when told of the issues

Cameron C. 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
5.0

Customer did not leave a comment.

roy S. 
Rating:
5.0

The staff are amazing!

Angela T. 
Rating:
5.0

Customer did not leave a comment.

Roger A. 
Rating:
5.0

Great help . I have used them before. Alway happy with there service.

willie N. 
Rating:
3.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

james W. 
Rating:
5.0

Customer did not leave a comment.

GeorgeWesley T. 
Rating:
5.0

Great place to do business with.

david G. 
Rating:
5.0

Customer did not leave a comment.

brandt S. 
Rating:
5.0

Customer did not leave a comment.

Edgar M. 
Rating:
2.0

There is a lot to be desired at this location.

Peter C. 
Rating:
5.0

Always great to rent from Kevin or Nick................

bruce C. 
Rating:
5.0

Customer did not leave a comment.

Mitchell M. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
4.0

When rental add says 19.95, don't have Corporate add on that double it! Include some milage in the price! I paid $42,62 to go 6 miles!!!!!

JAN R. 
Rating:
5.0

Customer did not leave a comment.

Angela T. 
Rating:
5.0

Customer did not leave a comment.

Paula A. 
Rating:
5.0

Customer did not leave a comment.

Philip J. 
Rating:
5.0

Customer did not leave a comment.

Chelsea L. 
Rating:
5.0

This location it's small and vintage with an excellent service!

MARIA J. 
Rating:
2.0

My recent experience with Uhaul: I refilled the gas to half tank (as directed at check in); however, the employee made it a point to place more gas into it because he felt like it was below the half tank. He placed less than 2 gallons ($7.00 approx.) into the vehicle and then charged me for it. Was this necessary or important? Additionally, I called the Uhaul vendor and explained that I would be about 1 hour late due to traffic. The Uhaul vendor mentioned that anything over 1 hour would require additional payment of an entire day. When questioned why, the vendor explained that it is Uhaul's policy. The vendor conceded that no other individuals had reserved the van and that I did not inconvenience/compromise other customers moving plans; however he still charged me for another entire day. Was this necessary or important? It would appear in this situation Uhaul simply cares more about squeezing every last penny out of their customers. Good bye Uhaul, as I will take my business to more reasonable and understanding moving vendors in the future. Moreover, I will ensure that everyone in the sound of my voice learns from my experience.

Darren J. 
Rating:
5.0

Customer did not leave a comment.

Eve T. 
Rating:
5.0

Customer did not leave a comment.

Jeff A. 
Rating:
5.0

Customer did not leave a comment.

steve W. 
Rating:
5.0

Lower the rates and add cruise control to the trucks. Hello its that type of world now.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

Brock M. 
Rating:
5.0

The folks at the pickup location were friendly, knew their business, and were easy to work with.

neal H. 
Rating:
5.0

Customer did not leave a comment.

ken S. 
Rating:
5.0

Customer did not leave a comment.

KEVIN C. 
Rating:
5.0

Customer did not leave a comment.

Paula A. 
Rating:
5.0

Customer did not leave a comment.

Zack B. 
Rating:
4.0

Owner honestly thinks he walks on water. Not a pleasant person, extremely cocky.

todd P. 
Rating:
5.0

Customer did not leave a comment.

Glen R. 
Rating:
3.0

Customer did not leave a comment.

Spencer M. 
Rating:
5.0

No trouble. Pick up and drop-off was great.

joseph B. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Make it free!

KENNY D. 
Rating:
4.0

Staff is friendly, courteous and very helpful.

Lou T. 
Rating:
5.0

Customer did not leave a comment.

matthew H. 
Rating:
5.0

Customer did not leave a comment.

Ronald G. 
Rating:
3.0

Great customer service!

Sandra G. 
Rating:
5.0

Customer did not leave a comment.

Dora F. 
Rating:
5.0

They were super friendly to me, best experience I've had with Uhaul :)

Blanca P. 
Rating:
5.0

Great Friendly service and very fast.

Fred K. 
Rating:
5.0

Keep up the good work---Thank you---

John P. 
Rating:
5.0

No improvements recommended . These owners are always on top of everything anytime I have rented from this location .

lorraine F. 
Rating:
5.0

Customer did not leave a comment.

Alan H. 
Rating:
5.0

Your web experience is deplorable. The amount of extra garbage you try to upswell leads to getting so frustrated that you make errors in booking just to get out of the experience

robb L. 
Rating:
5.0

Excellent service as always! This location does an Excellent job and is extremely friendly and organized!!! Thank You! Lance F.

Lance F. 
Rating:
4.0

Wish they had more options.

Tracy T. 
Rating:
5.0

Short wait time, easy turn in, friendly staff….everything anyone would want out of a truck rental experience

Joshua M. 
Rating:
5.0

Customer did not leave a comment.

BRYCE F. 
Rating:
5.0

Great rental

dougles H. 
Rating:
5.0

Nothing. Experience was perfect!

Omar G. 
Rating:
4.0

Everything was great.

BRANDON O. 
Rating:
4.0

Can't think of anything

larry M. 
Rating:
5.0

Customer did not leave a comment.

Brinton W. 
Rating:
5.0

Amazing customer service! We are a military family and have moved a lot. This location provided us with some of the most helpful and kindest customer service that we have ever experienced.

Jennifer B. 
Rating:
3.0

Customer did not leave a comment.

PERRY H. 
Rating:
5.0

Great and very helpful people

jerry G. 
Rating:
5.0

Best experience with U-Haul ever! Had an issue with the truck I reserved they let me know and handled it and took care of any issues and communicated so well with me. Very impressed and thankful

James T. 
Rating:
5.0

Drop off was super fast and efficient!

Barbara G. 
Rating:
5.0

Great help and great service

Mark W. 
Rating:
5.0

Great service at this location. The managers were very curteous and helpful. The van was clean and well-kept. One suggestion (which might not even be possible at this location) of something that might take this site to the next step for me would be some flood lights and/or cameras in the parking area to make it feel like a more secure place to leave a car. Thank you!!

Crystal L. 
Rating:
5.0

These guys are great. Always very helpful and knowledgeable. They make it easy and I would absolutely recommend them anytime.

Brad A. 
Rating:
4.0

Have a bigger selection of truck sizes available. It was raining and we had to get a truck with no top or cover. thanks

Ralph J. 
Rating:
5.0

Quick, easy and friendly. We will be back.

steve J. 
Rating:
5.0

Customer did not leave a comment.

Ron S. 
Rating:
5.0

I wouldn't change anything these guys are awesome, super fast and efficient.

Tom P. 
Rating:
5.0

Customer did not leave a comment.

Nancy B. 
Rating:
5.0

Very convenient to me and very pleasurable people to work with. I'll be going back to them again

DAVE R. 
Rating:
5.0

Customer did not leave a comment.

Don O. 
Rating:
5.0

The workers at this location are awesome great customer service

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

steve W. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
No reviews have been submitted for this location.

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