Abrupt and unfriendly owner. Didn’t know that truck we got didn’t have a ramp. Was really disappointed. Home Depot doesn’t charge per mile or for use of a dolly. Will not return. Equipment was clean but leaked transmission oil on our driveway.
COURTNEY S
Customer Reviews for Main Street Service And Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing everyone was so fantastic! Especially Chris!!!
korri wEverything went perfect and I was grateful and you guys were extremely helpful
Nicole KVery friendly
Dwain TI'm a repeat customer at Main Street Service and Sales. And I will continue to be a repeat customer there because they are outstanding in customer service, having clean and operational equipment, and have any supplies on-hand that I may need. Highly recommend!
Erin FI was very disappointed that I couldn't get a refund on the two extra days of insurance that I didn't use. I paid $45 a day for three days and only used the truck for one day. Any other situation like a home or a car insurance if you don't use the full amount they would refund the difference. It would've been nice to know upfront that it was nonrefundable even if it is not used. Other than that the people at the rental location are great to work with.
Derek FFriendly and helpful staff, quick and efficient. I was in and out in just a few minutes
Daniel GKevin and Nick have always been our go-to team whenever we need a U-Haul. They're wonderful people to do business with, they all have excellent customer service, and the location of this business is close by which makes it convenient for us. Booking a reservation and doing business with them is also easy and hassle free.
Ronald BI can't think of anything. They even physically walked the trailer across the lot to my truck and hooked it up for me!
Wayne AKevin was great to work with. Thank you for the help.
Kevin KEasy check in and out with friendly service!
Christine GEveryone on both ends were great and the equipment worked well
Richard bI have done a good deal of business here with who I refer to as 'The Corvette Kid' and will continue--Thank you--
John ELove this location… we always rent from there. Cant say enough good about Kevin and his team.
jaks tThis location is my favorite! They are always great to help me get what I need to rent.
Karson KKevin and Nick Goble were very nice to work with in renting this UHaul. We will be using them again in the near future.
john eNothing, love working with Kevin!
Ralph EHonestly it works just the way it is. Yall are so trustworthy, we’ve never had, nor will we ever have, a bad experience!
peni mThe U-Haul company is known around the area as the best company in town. Everyone rates them as an A+. Their vehicles are clean and well maintained. Their service and friendliness are superior. Their prices are reasonable. They are easy to work with. They offer a wide variety of optional services which can be very helpful. I will always choose them for my moving and storage needs.
Sidney CThe app was doing weird things, spoke with uhaul on phone, things were still messy. This location helped clean it up and didn’t speak down to me. Efficient and helpful!!!
Ilene SThe staff was very helpful & friendly. I would recommend Layton U-haul to everyone I know!
perry hWe appreciate a clean truck, and we left it also clean too. Thank you for having a truck available for us to us today, even thought we had to use an 20 foot truck vs the 15 foot truck we originally reserved, but am grateful for allowing us the rate of the 15 foot truck. It made moving my daughter and son in law from South Ogden to Clearfield very smoothly.
Ralph JNothing that I can think of. They were very friendly and helpful.
Dale hNever rent anywhere else. This is the best location.
DARLENE MVisit went well and my experience with this U-Haul location was excellent.
Lisa RImprove what? Great guys, easy to work with. Make you feel like you're part of the neighborhood. Wax on, wax off. Could not be any easier.
Daniel BGreat people to work with. Extremely well organized and helpful.
Michael SI have used this location a few times and ALWAYS have a great experience. Good honest location and the owner/son are very nice folks
julie rSame as previous. I was told to return the equipment at a different site only to be told at the different site that it was the wrong site.
Kyle NI’m so happy to have these people in my neighborhood, doing fantastic work and helping others with their awesome service!!
Arnold LExcellent location and service!
MARCO RIt was a good site, but they had a lot more going on than just the UHaul work.
JEREMY TAlways there best customer experience
Richard SVery convenient and friendly
Derek FKevin and all the amazing humans at Main Street Service Uhaul are absolutely THE BEST!! THANK YOU!
RUSSELL RExcellent service and great customer service all the way around
ROY PAs always they great to work with and provide excellent service. Have rented with them several times and great every time.
Darwin SI can't think of anybody else to rent a U-Haul from I go by other truck rental places to go to them they're always nice they communicate well been using them the last 10 years lol
Darren HGreat service
Scott HThere is nothing to improve; the personnel from this location were very kind, friendly, and helpful. Thank you.
DERLY DMain St Service in Layton is always top notch. This is the first and only location I will rent U-Haul from. Friendly people, contributors to the local community and down home hospitality.
Bryce SVery helpful and quick!
Talese HThey were waiting for us and took care of getting our car unhooked. I didn’t have to do anything but pull up and then drive off. Very personable staff. My experience in Layton could not have been better.
Travis NFriendly and fast service.
Eric SKevin and his son are the greatest! I have been renting from them for over 20 years, and every experience has been positive. Best U-Haul location in the country, in my opinion.
Douglas BPerfect
hector lWe've rented various equipment from this location and the experience is always excellent. Thank you for having clean, functional equipment ready-to-go at a moment's notice!
Jennifer FHave all locations have someone as efficient and helpful as the Layton location. I was in and out in 5 minutes. I had worried that it would take a long time. It didn't.
Jason RGreat service. Thank you!!!
Timothy WThe cab could have used a quick wipe down but otherwise, everything was great. Quick and easy pick up and return.
Angela LThe crew there is amazing. Real G’s not Q’s. iykyk
Michelle LGood service. Quick and easy rental process.
Daniel ZThe self check In process was tedious and confusing
Hank SDon't have anything you can improve you seem to be all right
Scott HFox news on TV, ugh. Not everyone is a trumper, if this were not an emergency I would have gone elsewhere. That being said, the staff I met were polite and respectful
CATHEY SThe service is good just take me more money of what was agreed! Almost 80 dollars to much I returned the truck the same day and moved in the same area
Sandra MThe service at this Uhaul location was outstanding! They were great help in showing me how to load my Bronco onto the car hauler. They were super friendly, responsive, and helpful. Honestly they are amazing and so great to have a stressful move be that much less stressful.
Matthew S