Customer Reviews for Makabayan Cargo Logistics Corporation

Excellent experience, would rent there again.

Helpful staff!

Nice n helpful guy

The U-Haul employee was excellent. Very polite and professional. The van was brand new, clean, and performed perfectly.

Great customer service at this location. Good job!

Staff was friendly and helpful and made the experience easy and pleasant. The truck was clean and well looked after. I would recommend this location.

Awesome experience. Very courteous and definitely will be back again.

El servicio no es bueno nadie está en el local hay que llamar al encargado y esperar 15 minutos para el servicio no te explican nada por 8 horas de renta tuve que pagar 246.00$ nunca regresaré a ese lugar y nunca voy a recomendar a uhaul

It was my first experience and will not be the last. Thanks

Nothing it was Perfect!!

Great service

Excellent service no words

Thank you!

The lady who checked me in was very helpful and friendly yet very professional.

what do u need my passport for

The agent that helped me check in and check out was an absolute delight.

Very friendly and helpful woman behind the desk

The staff member at this location is a charm. Highly intuitive and very forthcoming with all details surrounding my rental. Thank you!

Customer Service Lady was the best of the best. She's astonishingly outstanding. There should be more of her around

Miles were added to our trip. I cant fight it and should have paid attention to what the lady was writing but didn't. My fault for trusting someone. U haul worked great

Friendly service operator Thank you

Everything went smoothly; friendly and polite. No issues

The agent was very friendly and professional. She made the check in/ check out process very easy. Thank you

The lady there was agrissv and she refused to give me the equipment I selected she said its broken then she said it is not ours .bad experience.

Very good experience. Everything went very well. Thanks!

It was excellent service I'll definitely recommend to everyone.

Front Office was very polite and very helpful!

Honestly if you are working on a tight schedule this uhaul is not the place to rent from. This place does not have enough vehicles to support demand. The person who checks you in could careless about your reservation. The attitude here is, “the reservation is only meant to secure a vehicle, nothing more”. They will not make things right, instead they will pass the issue onto corporate and inform you to take it up with them. This location made it very clear that do not care for their customers or the customers needs. At last if you are a person who plans everything to the tee do not come to this location. They will not honor your reservation nor will they accommodate you for their lack of customer service. I would not return to this site again.

ONE REALLY BAD THING: I wanted to know if Ezy Pay was on the cargo truck and while driving called the location phone number again and again. No one would answer. The voicemail said no mail box was set up. THAT PHONE SHOULD BE ANSWERED. I had to call the 800 number and was on hold for a a total of 31 minutes for a conversation of 1 minute .(3 calls as I had to hang up and start again) UNACCEPTABLE. TERRIBLE . AWFUL!!!

Very friendly and communicative staff. Need blanket inventory replenishment.

Wonderful staff!!

You switched my location and also downsized my truck without informing me!!!!! Better yet I had a one way trip and then all of a sudden you changed it to bring back to location!!! This was the worst experience I ever had renting a truck!!!

This place is nice and counter service is very helpful and friendly i will come back again .

Great service! Great people friendly staff here!

Its been 2 months since my move and I just got an email stating that I have another $9 charge to pay. This is ridiculous.

Perfect

Employees are very helpful.

The personel are very well, very knowledgeable and attentive.

Staff is very professional and friendly Highly recommend

Explain the $25 CDW coverage better.

No complaints so niyh

Customer service at this location is in excellent. Glen is super nice and efficient. I was in and out in 10mins.

Representative was nice and friendly. No windshield washer fluid. Windshield very dirty. Inside of vehicle was washed with something oily. Hard to see speed and light indicators. Won't be using this location again.

Truck with 3000 miles had filthy windows and no washer fluid.

My location was changed. There was one person working. It took half an hour to get the truck and I had wanted to buy boxes but it took so long to get the van I didnt buy the boxes.

Hand truck blankets

Please be more mindful of the gap between customers. Ended up having to wait a long time for the truck that was rented earlier in the day.

Add more fleet of vehicles especially on weekends

Thank you for the best UHaul rental experience I've had yet!

Everything was fine until I received my final bill. The fine print in the contract is so small that it is very hard to read even with reading glasses and lack of lighting in the truck. I had returned the truck around 4 hours later but was charged for 2 days for a total of $37.44 extra. I called the main office for U-Haul but was told to call the location that I rented it from but everytime that I call it goes to someone's personal cell phone. I leave a message but so far have not gotten a call back. I thought the initial estimate of $82 was a little high but getting charged an extra $37 is theft. The woman whom I dealt with at the location had a slight accent and was wearing a mask, as was I, and there was a partition separating us which also made it hard to hear so that didn't help the situation.

Very friendly and professional service. All was ready ahead of my arrival and clean. This is the second time I have used this location