Customer Reviews for Make It Happen Auto Sales & Repair Inc
(U-Haul Neighborhood Dealer)

Rating:

3.0

Will never tent a trailer from you again. You say the trailer is 6 feet wide but it's not. There is a lip on the gate that makes it way smaller. You are misleading. Complete waste of time and money!!! Stop advertising as a 6 foot trailer!! Would like a refund as I was not able to use the trailer!!

Rating:

3.0

Found out half way into trip that windshield washer reservoir was empty and that wiper blade were trash. Had to stop at a truck stop and buy new blades and washer fluid.

Rating:

5.0

Made reservations online at U-Haul Moving & Storage of Lakeland, 2525 US 98 N. Arrived early and trailer was not available. Was told to come back at 9:15. I was running late and got back shortly after 10. Was told my trailer did not come back in and I would have to drive to another location. These people had ALL my contact information, Couldn't they have called when they knew it wasn't coming in?

Rating:

5.0

Everything went very well.

Rating:

5.0

This Kathleen location was excellent and the young lady helping me was wonderful. However just previous to this location,I was supposed to pick up my trailer rental at another location on south Florida avenue in Lakeland. I submitted everything on line and paid for it on line. The actual location printed out the contract when I arrived to pick up the trailer. However there was no trailer available on site. I think u-haul needs to better their on site location inventory computer system. It took me another hour to find and drive to the new pick up location.

Rating:

4.0

Not bad, picked up and was in good order.

Rating:

4.0

I rented a pick up truck and an appliance dolly. U haul charged me $100 for not returning an utility dolly and $7 to rent it. I did not rent the utility dolly only the appliance dolly. I will not use U haul again. I tried to call to straighten this over charge out, but was placed on hold for hours. I will use your competition from now on.

Rating:

4.0

The experience was okay but to be 100% satisfied the trailer should have been there at the correct appointment time I did have to wait 30 minutes

Rating:

2.0

The woman in the office was rude, terse, and not very interested in service.Actually I think I interrupted her social phone call. A man entered the office and finally something got done. He did thew paperwork and had an assosiater guide me to there parking stall area. I wrote this site off as a "Never again!."

Rating:

2.0

Lady at desk never moved from her desk Had to talk across the room to her until I had to give payment At that point had to walk behind the counter to approach her desk. Once contract was signed she gave us the trailer number and said it's out back look for the number We went out to find the trailer with no assistance to find the wiring had been removed from the trailer to connect to truck So we had to search the other trailers in the yard to find the connector

Rating:

2.0

The gas gauge was a smidge in front on the 3/4, and the paperwork appeared to be exactly on 3/4. I figured no big deal ill just make sure to return it on the 3/4 and l did. The guy checking me in said i checked it out on 7/8. 7/8? Make clearer 7/8 vs 3/4 on the gas gauge & paperwork. On the paperwork it looked just like 3/4 tank also, but l know exactly where the gas gauge was when l left in the truck, just a smidge below 3/4. I won't be using this location again. Charge me $15 after I'd already put in more gas than was there to begin with.

Rating:

5.0

It was quick and very easy

Rating:

5.0

Talked with Sherry Monday morning, she assured me she would reserve a trunk for Tuesday morning, after she processed the trucks that had come in on Monday. My son, Stephen Hubbell, arrived this morning, Tuesday, Jan 5th, there was no reservation for Donna Gorell. I had given her my credit card information to hold the truck. Donna Gorell

Rating:

5.0

No improvements needed. Very helpful and attentive. In and out very quickly. Totally outstanding service and attention to detail.

Rating:

4.0

All good, thanks

Rating:

5.0

Very friendly people. Check- in and out was quick and easy.

Rating:

5.0

NOTHING. Good customer service!

Rating:

1.0

I made my reservation and I specifically said the time I was returning the vehicle was at 8pm. It was never mention to me that I needed to leave the vehicle outside of the gate, so I try contacting customer service and the person who assisted me did not know that all I needed to do was to just leave the vehicle outside the gate and put the keys in the lock box. I was talking with here for more than 30 minutes and all she kept saying was sorry for the inconvenience. I try to come up with solutions since I was not able to take the vehicle with me she was not understanding of my situation. I mention to her that there was a parking space in front of the gate and asked her if it was okay to leave the vehicle there all she said was Uhaul is not responsible if the van gets towed. I finally decided to just give up and take the van home which I didn't have space since I live in a small complex. The next morning when I arrive at the location the person who assured me said that I was supposed to leave the vehicle in the same space I had told the customer service representative before. It's incredibly that if she works for Uhaul she did not know the proper procedure. I even suggested that if I needed to take it to another location I would and she was not listening to what I was saying. Very unprofessional will never be using Uhaul again since it was so poor customer service.

Rating:

4.0

Multiple trips for equipment made due to U-haul corporate internet access issues. Three visits were made with horrible results for connections to produce contract. Very frustrating.

Rating:

3.0

I was charged $40 extra for 30 additional minutes after I was told I could keep it up until 6pm. I was also charged twice for the dolly when I only rented one. I will be calling to discuss my bill. This was not the locations fault but it was uhaul corporate. I will not use uhaul again and my family and friends were extremely unhappy with the situation.

Rating:

5.0

The staff was great truly enjoyed the experience.

Rating:

4.0

Make the check in and Chek out process...easier and quicker!!!!! Took us 30 minutes to check in and 20 minutes to checkout!!! Not good for a process totally done online!!!

Rating:

5.0

Very friendly!

Rating:

1.0

Apparently a renter before ,got a great discount as the miles were read off trip 1 on the electronic odometer rather than the actual mileage located below on the instrument cluster. I always reset the trip odometer before taking off when I rent a vehicle so I know how many miles I'm accumulating. I drove 109 miles However trip 1 showed 2414 miles when I reset it. During check out the odometer read 2558 miles which would mean I started with 2449 miles on the odometer, Not the 2414 shown on Trip1. A difference of 35 miles/ 24.15 plus tax fees exc. I personally don't care about the money. What pissed me off was the fact that rather than own up to making a mistake during the last check in.They flat out accused me of driving down the road and then resetting the trip 1 odometer. We're talking $30.00 tops ,it's pocket change. I have better things to do than argue about petty cash. While I was upset at this point they informed me that it's .99 cents a mile. My contract say .69 cents..... Then they proceeded to tell me that it was Saturday and Sunday rates.... Friday through Monday Mind you I rented this this 4days. How in the world could you distinguish What days I drove any numbers of miles. I've never been treated like a smuck! But these guys had no problem doing so. I would highly recommend removing Uhaul brand from this location as it makes for a bad business. What really crazy about this , The truck was filthy! So much that I ran it trough a car wash. I filled the tank as much as possible at the closest fuel station. Even give them the 28+ dollar receipt . Guess what? The gas at $2.159 and 109 miles that I actually drove match up at 12-13 miles per gallon just like the instrument panel said I was getting. Imagine that! What are the chances!

Rating:

5.0

He was super patient and even helped me with reversing into a parking space to remove the trailer he was so kind

Rating:

5.0

Don't know everything was excellent.

Rating:

2.0

Insufficient staff, unorganized, long wait for assistance

Rating:

1.0

When I dropped the trailer off, I was asked about being charged for 4 days. They said I would only be charged for the amount of time I had the trailer. To my surprise this was not correct, I was charged the over double what I should have been charged and I am now having to dispute to get my money back.

Rating:

5.0

Good people

Rating:

5.0

Ashley was very friendly ?? and convinced me of getting a new car from there very soon ????

Rating:

5.0

Trailer had to be cleaned/swept before we could load our stuff. There was a lot of drywall dust, debris and broken glass.

Rating:

5.0

Very friendly and family oriented, will come and do business with them

Rating:

3.0

Drop off was simple and smooth. Done after hours. This feature is convenient!

Rating:

5.0

everything good and ready to use i dont have any problem

Rating:

3.0

Attend to customer in order which they came through the door. Close our transaction upon return of the vehicle and give customer a receipt the same day: not eight days later, thus being called by a Uhaul representative that the rental vehicle hasn't been turned in.

Rating:

3.0

I have rented trucks several times in the last few years. For this rental, I drove 11 miles, and put 1 1/2 gallons of gas in. Yet, I was charged $6.00 more for gas. Unless this vehicle gets 2 miles to the gallon, I was overcharged. I will not use U-Haul any more.

Rating:

5.0

After the horrible experience at the 98N location. I pulled into here completed the paperwork and drove out with my trailer. The 98 location has multiple trailers with lighting issues and tried to blame my truck as faulty. After showing the guy with a test light that all the plugs on my truck were in fact working as designed he was still unwilling to look into his trailer for the problem. I spent over an hr only to be sent away with nothing but lost time. That'll be the last time I pickup one at that location.

Rating:

5.0

Nothing! Josh Hernandez and His employees were professional, knowledgeable and extremely friendly. I will definitely be back again soon.

Rating:

1.0

Being new to the area it looked unsafe because everything was gated and locked. Nowhere to park UHaul after hours. Called customer service. After talking to first representative I was transferred and was on hold for 53 minutes before the second representative took the call. We left after 30 minutes and took UHaul back to our new place then I went to Walmart while still on hold. Explained that the only place to park would be on the sidewalk. My husband had to be at work at 6am and was working til 6 or 7pm. Place would be closed again. He came home from work just to take UHaul back. 1.5 hours we couldn't afford. Then when it was returned on time they charged me for extra miles. I told the guy i wouldn't have had the extra miles if they had somewhere for us to park it and was informed to park on the sidewalk. That's against the law in my hometown in Kentucky. I said I wanted a phone call from management if that was going to happen. No phone call charged extra $5.14. Again $5 might now be anything to some people but right now it's a lot to us. Had to call customer service again and was refunded the money. Paid a lot for a UHaul to go 90 miles. The hassle was not worth me using this particular location again.

Rating:

5.0

Thanks for helping our move

Rating:

2.0

They had a lot of computer problems and it took over an hour to check us in for a truck when I had previously reserved it online. As I understand this was probably a Uhaul overall issue but past experience has been less than 10 min for the whole process so this was a little frustrating. They also were friendly but kept answering other phone calls and helping all other customers while we were sitting and waiting even though we mentioned we were on a time crunch. We were also passed around to three different people to try to help us, when one didn't know how to solve the problem they left and had the next person try to deal with it while they went about their day. We only had a few hours before work to move and had budgeted our time based on a timely check in process. I ended up having to delay going to work by an hour due to the slow check in. Overall they were nice, facility was clean and easy to find but we felt like side job/ second priority to their mechanic shop.

Rating:

4.0

I would rent from this location again

Rating:

4.0

Nothing