The actual drop off spot was at Roberts Rd not on Kerman Ave
Chris W
Customer Reviews for Make Space Storage Grimsby West
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location was perfectly fine. However one small factor makes a HUGE difference...the address when you must begin the U-Haul sign in process is NOT the same location where the truck actually is. You must start the sign in at the address noted, then drive around the block 5min to a different location to get the truck. And this is after you get the app to actually work for signing in. Mine would not work. I ended up on the phone for 25min with an agent where I ultimately had to uninstall the app and do everything a second time via a web browser. Very frustrating and ate into our schedule time.
Mathew SI was helped in-person during the check-in process because I missed indications to check-in online. I appreciate that support and willingness to help me.
Juan M