Customer Reviews for Makefield Auto Repair
(U-Haul Neighborhood Dealer)

Rating:

4.0

It’s an older auto repair shop , but perfectly fine but I wouldn’t say it was clean an inviting.

Rating:

1.0

I was told that equipment was not put back or was not in its proper place when I return the trailer. There was no equipment just blankets and those were all put back when I returned the truck and they still charged me over $250. Ridiculous!!!!!

Rating:

5.0

The rental process was very easy

Rating:

5.0

Very helpful and friendly station! Can’t say enough on just how good they are!

Rating:

3.0

The people in this location could not be bothered by me dropping off a truck on their location. If you have issues with u-haul take it up with them not me as the customer. I was given a hard time dropping off a truck with the same gas reading as I picked it up even when I showed pictures of mileage and fuel level from both pickup and drop off.

Rating:

5.0

Dealing with individual uhaul sites is very easy , but online requests can be a mess. Communication seems to be missing.

Rating:

4.0

They helped me with unhitching tthe trailer! Thanks!

Rating:

5.0

The owner was very helpful and real went out of he’s way to help with the rental trailer the guys work for him where on point fast pick up and drop off with them

Rating:

5.0

Great service - super friendly and helpful

Rating:

3.0

Place is un organized no place to park he stuff all over the place, the person who took the truck back was nice just the place was a wreck

Rating:

5.0

Ron was outstanding. Extremely friendly and extremely helpful.

Rating:

4.0

A tire pressure warning light appeared during the drive.

Rating:

5.0

Excellent, friendly service

Rating:

3.0

Location was not open when I dropped it off.

Rating:

5.0

I dropped the van off with my trailer and so far no issues. It would have been nice to receive some paperwork or something confirming I dropped the van and equipment off for confirmation on both parties end

Rating:

3.0

We were given the wrong dolly. We did not want the upright one but we’re given only the upright one and charged for both. We were charged a cleaning fee? I’m pretty sure no one cleans them after each use. Equipment worked and it got us from one place to another.

Rating:

3.0

I am very disappointed that I had to travel to 2 different locations after confirming pick up location 2x I am very disappointed that the uhaul app doesn't work How ever I do appreciate that the associates at the 2 locations were very professional and nice But the entire ordeal was a huge inconvenience time wise and financially

Rating:

5.0

N/a

Rating:

5.0

Super quick check-in and great staff! Would definitely recommend!

Rating:

5.0

Service was excellent. Person at station was friendly, helpful, and had excellent customer service.

Rating:

5.0

Owner is excellent to work with. Vehicle was clean and ready. Will do all my rentals at this location.

Rating:

4.0

The truck and location were fine. However, I ordered a dolly and furniture blankets which were not in the truck as indicated.

Rating:

5.0

Ron at Makefield Automotive is awesome to deal with. Twice in 2 weeks i rented truck from him and it was a seamless no hassle experience!!

Rating:

3.0

When I picked up truck in Virginia the tank was just under a 1/4 of a tank, when I returned it it had just above an 1/8 of a tank. I was surprised to get a bill for $60 inclusive of 6 gallons of gas and a $30 refill fee. When I returned the vehicle the location did not have time to look at the truck so I guess they determined this fee after I left the location. The tank is 40 gallons - based on how I got the truck and left it I dk t believe I should have been charged for 6 gallons.

Rating:

5.0

nothing

Rating:

5.0

All the steps on the phone to get the code. I had already entered everything when it asked me to enter it agin. Also the wait time to get approved was too long.

Rating:

5.0

Operator was informative, personable and knowledgeable. He helped me with reservations and additional mileage.

Rating:

4.0

The location was great and easy to work with. I was supposed to check in and get the keys by using the UHaul app since my pick up time was after hours. The mobile experience was horrible and it was not letting me log into my account. Thankfully the location owner was able to get me my key in person so that I could rent the truck at the time I needed it. Please update your mobile app experience.

Rating:

5.0

This was my first renting a motorcycle trailer. The owner and mechanic were very nice and helped me hook it and helped me with my wiring.

Rating:

5.0

I will return

Rating:

5.0

The online reservation actually charged me extra for coverage I did not want. I thought I had chosen no coverage but it automatically puts coverage on and you have to choose to opt out. It should be the other way around.

Rating:

4.0

The truck broke down when I stopped to get gas I lost several hours with this problem when I called u haul road service and requested a battery they text me back and said yes the service man will bring one. a hour or so later he arrived and NO battery so now I have to wait for him to go get one!!! I’m recommending all my friends and family never use u-haul !!!!!!

Rating:

5.0

The business I dropped off at was closed. Another U-Haul dealer around the corner was very happy to help me through the after hours system on your website.. this was a very good rental experience at every turn.

Rating:

3.0

No one was there at 9AM, which is when my appointment was set up for. Once the guy arrived, everything went quickly though. Overall a decent experience.

Rating:

1.0

Ron is a Bait and Switch operator. Charged far more than we agreed to.I’ll never use that facility again and I’d like a refund because this experience was absolutely horrible. Will definitely NOT recommend.

Rating:

4.0

Drop-off was convenient for me, which is why I chose, it is a repair place that I think doubles as a U-haul drop-off site. I dropped off before staff was in to review the truck, so not able to weigh in on the staff. Still a good spot for lower and central Bucks County Pa.

Rating:

3.0

We arrived before business was open. Utilized the online check in and drop box for keys and contract.

Rating:

4.0

This has nothing to do with the pick up location. Issue was no one ever called us In the time frame advised. 6 pm night before pick up. We called at 6:30/7 git a complete runaround and never had it resolved until my husband called 7 am the next day as advised.

Rating:

4.0

Conveniently located near Route 1 in Pennsylavania. Owner was very helpful with check-in procedure as U-Haul's system was not letting me use my cell. Wheels were out of alignment on truck (I had to drive over 700 miles with my wheel aimed at 1:00). U-Haul should have something in place to check these sorts of issues especially for long-haul trips.

Rating:

5.0

Nothing needed for improvement. Ron the owner was very friendly and helpful. He went over every safety tips and securing the trailer.

Rating:

5.0

Ron was great. He took care of the return of the truck expeditiously.

Rating:

2.0

Improve reliability of RideShare system. Have Customer service available so there is not a 40 minute wait when something goes wrong.

Rating:

5.0

Everything was good. Convenient.

Rating:

1.0

Worst Uhaul experience ever, everything from reservation to drop off was a mess!

Rating:

5.0

A+ overall

Rating:

5.0

Easy, no-haggle drop off. Good guys.

Rating:

5.0

Friendly and helpful answers all questions I had. Thank you

Rating:

5.0

Sería importante q uno de su agentes administrativos me llamara en español

Rating:

5.0

Easy drop off and friendly service

Rating:

3.0

The quoted price I had on my reservation is not what showed up on the system when I went to get the truck. I had to call customer service to get it cleared up and it still was wrong at check out. 45 minutes of wasted time and the price was still wrong. The pick up location couldn't do anything to help me as the system doesn;t allow them to.

Rating:

1.0

The trailer came off before i went one block i will be filing a complaint first thing monday morning.