These guys gave me a truck with 1/4 tank of gas. I filled up gas back to the same level I got it at 1/4. When I dropped off the truck they said "no worries, you don't need to wait. We'll take care of it" just to turn around and charge me for gas and claimed that the gas was above the 1/4 line. I called them and they started yelling and denied how much gas was actually in the truck and started telling me to provide them with a picture of how much gas I received the truck in. They never told me to take a picture of the gas line and they never confirmed me how much gas the truck had when I took it. They are thrives and liers. I will NEVER rent a truck from them ever again.
MOHAMMAD A
Customer Reviews for MAKS Smog
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was dirty when picked up and alignment was bad the rep at the service desk seemed annoyed and uninterested in her doing her job with any pleasantness. I extended the truck an additional day by calling Uhaul directly and she actually tried to intervene as she said she had a reservation for the truck for that day which makes no sense whether myself or someone else renting it what is the difference? Also, she claimed they HAVE TO add 30 miles to the rental when you pick it up which is NOT true. Even on their app and website Uhaul asks you how many miles you estimate driving if they REQUIRED a mandatory 30 miles upon checkout they wouldnt ask that and all other locations have put down as little as 10 miles for me without any objections and let me pay for miles over that when I return the truck. I rent trucks from Uhaul regularly for work and Uhaul is a lifesaver and such a great service. However, this location I will keep as a last LAST resort if others dont have a truck available or I might just reschedule jobs to avoid this location.
Kasandra MThe staff made it super easy to drop off my one-way utility trailer. And help me back it up into the space successfully.!
Hilary DAwesome customer service
JOHN YA good experience.
GARY MLocation was great. However the equipment itself was the WORST driving experience I’ve ever encountered. I’ve never been shaken to that level in my life. “Gentle ride van” is a total BS marketing ploy. I have reservations about ever renting from Uhaul again with video to prove how ridiculous the truck shook us.
Kurtis WThe woman we worked with was great!
JOHN WThe transmission needs work and I had only a quarter tank of gas. I was on a tight schedule so had to absorb the extra charge. This is very poor customer support.
HUGH BEverything was perfect, the staff are nice, clean and very qualified.
MICHELE KHard to understand worker. It should be the same as other locations drop the key in the drop off box. This location tried to tell us to lock it in the bed of the truck and take a picture of the mileage and gas gauge then send it to a random number. Makes no sense. There is an app for U-Haul for a reason.
FAAPO SVery important to find another location. I have requested a maintenance report on the truck I rented and have not received it yet. The truck needed further inspection to be driven safely on the road when I attempted to reach out to customer service regarding this and a couple other things I had major problems with The app and the website. several times I attempted … I’ll say I was lucky to get a phone number through the app after several attempts. The server was having a difficult time logging me in it seemed as if it was switching accounts. I have Face ID active within the app and it would verify take me to the home page and log me back out. Id get past the home page and click on request a call or chat and it would freeze on the web. Thats NOT ok if someone needs roadside and cannot access that feature or any other features that U-Haul offers. Customer support isn’t much support when they fail to resolve an issue I was assured would be fixed. NEVER HAD THESE ISSUES BEFORE WITH UHAUL. They definitely need to fix these problems before i rent from u-haul again
MARISSA CCustomer service was awesome! Would definitely use again and will recommend
DAVID MEmployees helped with everything by phone, fast, friendly, zero headache. Great job!
ANDRII SVery Friendly and helpful. Went out of there way to help me get a truck needed thanks so much.
HARRY SAC does not work!!!!!!!!!
DMYTRO SExcellent service!
MINDY CI rented a u-haul for 2 days with insurance and I ended up being charged for 3 days with insurance. I tried to get this resolved through the workers that work there. They didn't seem to know what they were doing. I called back and was told that it was given to a supervisor but over a week later still no credit. It's only $34 dollars but it's the principal. Also, I all of a sudden I have a fraudulent charge on my card, that came across as a little suspicious.
RYAN RN/a
MICHAEL GAll went well!
JUAN OI can't think of anything that could have been improved.
JOSEPH DIt took about 20 minutes to check in online and submitting the photos. Overall a contact less service.
Kevin DMAKS Smog was a great place to rent a U-Haul. They were so helpful and friendly. They made the whole process smooth!
WAYNE JThe lady that helped me was very personable and polite. We love this location!
REGINALD SThe customer service was great. She was very friendly and helpful. Loved this because it was only 2 miles from where we were moving from.
Sally MHave more gas in the tank
Michael AGreat
MYUNG PThis truck was clean, but poorly taken care of. We were moving in the rain and the truck was leaking from the roof - bringing water down all over our things.
SHAWN BThey were super friendly and helpful!
Maureen MHave more selective for customer needs, more trucks and trailers options.
Roderick SThe truck on the outside had some dirt streaks and the floor had some debris but it was not filthy. The vendor is always very helpful and I enjoy renting from here on a consistent basis.
MICHAEL AThe vehicle had no gas in it when I picked it up. I made it to a gas station, but felt anxious as the fill tank light was on the entire way. No one was at the location , so I couldn't even let anyone know.
Evan HExcellent customer service, the truck was fantastic
SUSAN WWas all good
ANDREA YI didn’t realize until after I left the facility that there was no lock for the roll door at the back of the truck. That meant I had to keep an eye on the truck when I had to stop for our pickups. Also, the photo online app when engaging in the morning check-in didnt work. I ended up in listing the clerk at the pick up station to go into her computer and update the information. When I return the truck later than I thought I would be it took me a half an hour before the check-in process worked. The fourth time using the app finally worked. The issue was capturing the odometer reading with the photo button; trying to answer the questions, and the ‘submit’ button, not working; and of course, not having a lock at the box of the truck meant I couldn’t leave the handtruck, but I rented in the back of the truck. I’ve had to take it home and I’ll bring it back later this morning to drop off at the station.
Michael ANice staff
ANNA LVery friendly staff and easy to pick and drop off the Uhaul truck!
ADRIAN RWhen I rented the truck I asked how late he was open? He replied he’s leaving now. I’ve received nothing after I returned the truck.
Al BService was prompt. The location could use a little sprucing up, but it wasn't horrible. The staff were friendly and helpful.
Tawny WDon't make me pick up a truck 2 miles from my house, and then drive 12 miles away to pick up the auto transport
HENRY CVery efficient staff, rentals are reasonably priced, no stress atmosphere.
Mike IVery helpful and genuine people at the location.
George PQuick and smooth transaction. Thanks Yury for the great service!
CHRISTOPHER CLower the prices
Steve CGreat spot to return and the owner was very accommodating and even gave me a phone call with instructions. Parking lot is small and a bit hard to park a 20ft truck in but otherwise great experience.
Alexander SAmazing customer service. Our truck was fully explained to us. Thanks for the tips. I will rent here everytime.
Kathy SThe staff here was very nice & respectful. They made my rental hassle free & quick. I will definitely rent from this location in the future.
Joseph BThe truck did not have a padlock for the rear gate.
Sam WEast check-in and drop off. Friendly staff.
Katherine CThe process for renting after hours was cumbersome. The app kept freezing and I had to restart the process multiple times. The truck smelled like fish in the back and the knob for the passenger side window kept falling off.
Nicholle MVery quick check out and check in; very efficient and friendly staff.I highly recommend Maks.
Dar CPhenomenal customer service!
Kimberly H