Customer Reviews for Mallard Creek Mower

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Mallard Creek Mower

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Rodrica N. on

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I just checked my account and I see that I have 2 different transactions amount taking off of my card and I want my returned ASAP.

Patricia B. on

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marquinda H. on

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This facility is very professional! Has a family owned feel to it. Neat and clean inside and truck was clean as well! A lot of equipment available to make your move easy! Also was so pleasant when i needed to extend my rental a day... no problem! Always greeted with a smile and so pet friendly! Ten thumbs up!

Madie A. on

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Fast service

Michelle K. on

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Terrence P. on

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Robert R. on

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Lloyd C. on

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Kevin P. on

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carlton C. on

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MARQUITA W. on

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I have rented from this location multiple times, each experience has been nothing but Great!

Beverly J. on

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Nothing, customer service A+

KIYA A. on

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Arthur P. on

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Shohn D. on

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Thank you ! All went great.

Marquis S. on

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Robert B. on

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EUGENE F. on

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Joe M. on

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Michelle B. on

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SYNDELLISE M. on

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Entregue el camión a tiempo y con gasolina y aún así me cobraron por gasolina y porque lo supuestamente lo entregue tarde cuando no fue así

Maurice R. on

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Perhaps offering discount on Fri/Sat per mileage fee for same day, late day, last minute rentals. I rented a truck at 4pm (at closing) due to an emergency move situation. The truck still needed to be returned before the next business day for the next reservation. Considering this would prevent perceptions of greed found in many companies.

PATRICK D. on

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SUZY R. on

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Robert P. on

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Sean L. on

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It was great

MIKE L. on

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Jamie R. on

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Dwayne W. on

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LENNY S. on

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I rented a cargo van at the price of $19.95 a day in town I use the van for approximately 3 hours and was charged $70.24 total charges. When I inquired about the charge “I DID NOT GET AN ANSWER EXECEPT I WENT OVER THE PROJECTED MILEAGE BY 8 MILES”. I will “NEVER” rent from u-haul again and will encourage other consumer not too as well. I am going to file a complaint with the Consumer Protection Agency, I will ripped off by U-HAUL

NADINE J. on

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Have someone available to answer the phone during the week. I had to come to the location to reserve the van.

Anthony D. on

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The check in process was slow and cumbersome... waiting for someone to check has in.. and the check out process with pics is brutally ridiculous

Nikita F. on

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Everything was well. Thank You

ADRIENNE F. on

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Easy and proficient! Very courteous too!

Sonya H. on

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The female that assisted me provided excellent customer service

Douglas F. on

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The location and people were great, the truck was too old and beat up to compete with other truck rental business like Penske etc.

Curtis N. on

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Murya P. on

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Andrew N. on

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David J. on

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Gary N. on

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Maybe a standby person to be called in when someone is sick and not able to work

Tara-jeannine H. on

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The customer service was non existent. Spent over a hour trying to work out an online issue. Had to talk to 4 different reps to fix and had to explain my issue over and over again because they never explained it for me. Won't use them again.

ED O. on

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Very friendly and fast, pleasant service.

MARGARITA M. on

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Michael S. on

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There is nothing for you to do. If you do the same as you did to me customers will be happy. Thank you job well done.

Kiley M. on

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Dee G. on

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Really super owners and equipment. Very convenient and efficient. Will definitely recommend.

Marquis S. on

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The young lady that took my order she was extremely courteous and knowledgeable about where the equipment was located. The service here has been the fastest uhaul truck rental I have experienced so far.

Vincent S. on

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Improve the mobile pickup. Someone from the customer service center flagged my license as fake even though I have a history with renting from U-Haul.

COLLETTE F. on

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The staff at Mallard Creek were professional, friendly and efficient!

Tiffany H. on

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Our moving experience went amazing. We receive great customer service!!

sandeep S. on

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Online receipt and credit card charge is different.. can you please take care

TARRA E. on

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Anthony T. on

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Brian P. on

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We returned after hours so when we tried to check the truck back on line it sent me an email and said I needed to enter a code and there was no place to enter so I had to call and held for 45 min. I finally hug up and called back and got someone to help she was very nice and put in all my info that the truck had been returned, I never received a confirmation from anyone there at the U-Haul place.

Earl L. on

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Alharvey P. on

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Gary N. on

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Nothing, they're very professional and the flow is quick and easy

Gene R. on

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The man working at Mallard Creek Mower was had a horrible attitude and overall just mean disposition. Like we were putting him out of his way to help us when we had never used this certain product. And the fact we rented it from him! The lady in the office just commented that he is mad all of the time. Well that is unacceptable. He was rude, short with his communication, and just treated us like we were a bother. This is why we wouldn’t refer to friends or family.

TRESSA S. on

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James Y. on

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My experience was seamless, the staff efficient and accommodating and there is nothing I would change at the Mallard Creek office of U Haul.

Jessica B. on

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The lady in the store is always so kind. Her costumer care skills are great! Thank you for making my experience (s) great!

Lawrence E. on

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Great experience! The staff at this location is top notch! Very friendly and knowledgeable. This is my third time renting at this location. Highly recommend!

Saumy D. on

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Russell M. on

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Jerry M. on

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The women who helped me was very nice and very professional. We ultimately had to change our reservation from a 6x12 cargo trailer to a 26ft truck and she made this happen while there were other people waiting, very easy and quick The store and the equipment was super clean and well maintained.

jill B. on

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Need a drop box for late returns for keys

HENRY D. on

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LaTaunya B. on

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Lower gas mileage

RICHARD L. on

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Kim B. on

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That the AC be functioning in the truck before renting it out when the temperatures are in the 90s. That was miserable! It would be nice to be refunded a portion of what I spent having to deal with that heat and trying to move furniture, etc.

Jennifer V. on

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Very courteous and thorough!

MILTON W. on

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Farid J. on

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This store was clean and organized, and they were fast in their job. In contrast of this branch, other branch at 10110 University City Blvd was so messy. There was no staff in the office and there was a long line of people waiting for someone to answer them. The owners were working in the mechanic shop.

SHARON H. on

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Nothing

tim V. on

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I was not happy when I turned the vehicle in and found added taxes and fees that were not included in the original estimate. ie. rental tax and safe trip fee. Those should be disclosed.

Jerry M. on

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ANTONIO M. on

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Nothing

Douglas W. on

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Shana J. on

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Jackie is so nice

Gustavo M. on

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BOB G. on

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Very professional, quick and friendly.

Eugene D. on

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When I showed up to pick up the van, it wasn't dropped off by the previous user, so the woman at the front desk (sorry..didn't get her name) was a tremendous help by giving us the small truck available; turned out, the truck was needed vs. the van, so THANK YOU!!

Pepijn S. on

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dangelo S. on

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Shaun H. on

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The air in the truck wasn’t working. But everything else was wonderful!

Drew S. on

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Have a tool that compares one-way rental cost to same day. Have all choices and options, truck size, dolly, insurance, mileage, estimated fuel costs selectable with the end price dynamically changing.

James C. on

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Patical B. on

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Elizabeth G. on

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The staff was super friendly and accomodating

Kelsey S. on

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Anthony B. on

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I did not use the dolly, but it was removed by the movers because they needed the extra room. It would of been nice not to already have there, because now I will be charged because it was in the way.

Williams R. on

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Brienne W. on

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Everyone at the business was helpful and nice. Thank you for a pleasant visit.

Ralph S. on

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MIKE L. on

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hasan B. on

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JEREMY N. on

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No problem with the rental location. Not a good uhaul experience though. Order never showed up online or on the mobile app for both pick up and drop off after hours. Very frustrating. Had to call customer service both times to pick up reservation and drop off.

Ronmia B. on

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The ladies working the front were very pleasant and moved me through the process quickly. I made a reservation weeks ahead so that helped, however even folks in front of me were being helped in a timely manner. This is a small shop and if you're not paying attention you could miss it. I do recommend this location.

Nicole S. on

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Customer did not leave a comment.