Customer Reviews for M&M Mini Storage
(U-Haul Neighborhood Dealer)

163 reviews

109 Garage Rd   Southport, NC 28461
(ACROSS FROM FIRE DEPT)

(910) 845-2548

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 8 am - 11:30 am
  • Sun: Closed

Services at this Location:

Contact Us

(910) 845-2548

109 Garage Rd
Southport, NC 28461
(ACROSS FROM FIRE DEPT)

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 8 am - 11:30 am
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Very nice lady and was very helpful which helped the experience. Tank had 1/4 tank more upon drop off.

Timothy K. 
Rating:
5.0

Customer did not leave a comment.

Norman B. 
Rating:
5.0

Individuals working went out of their way to make sure I had a truck to meet my needs. Very much appreciated.

Joe K. 
Rating:
5.0

The drop off location I chose because I was able to rent a storage unit and drop at same location. Made my storage rental via phone and person was very helpful and when i asked she explained what to due to return the truck. Would recommend this location to anyone in need of storage or truck rental.

Randy C. 
Rating:
5.0

Customer did not leave a comment.

Roger S. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Roger S. 
Rating:
5.0

Customer service person was excellent. She made my experience very pleasurable. I do plan to use her services at this location again.

Steve S. 
Rating:
5.0

Customer did not leave a comment.

gina C. 
Rating:
5.0

Customer did not leave a comment.

gina C. 
Rating:
5.0

Absolutely Amazon

Albert P. 
Rating:
5.0

Customer did not leave a comment.

COURTNEY P. 
Rating:
5.0

On your app to return rental, I was not able to verify location despite my phone was enabled. Therefore app would not let me proceed with what was expected in your return video. To improve, you could provide unlimited miles for all rentals.

Patricia J. 
Rating:
4.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

William O. 
Rating:
5.0

Everything was great Staff was very helpful. They do need bigger parking

Shane F. 
Rating:
2.0

Customer did not leave a comment.

Ernie P. 
Rating:
5.0

THE PERSON HELPING ME WAS EXCEPTIONAL. i REALLY APPRECIATED HER.

James K. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
3.0

Customer did not leave a comment.

EDDIE L. 
Rating:
5.0

The lady behind the counter helped me out and was wonderful, she was in the process of helping me figure out why i got charged 2 extra days when i returned the equipment back on the day i originally was contracted to. Still in the process of trying to get that situation resolved.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Amy P. 
Rating:
2.0

I requested a 2 day rental. The woman that handled our rental repeated back, "2 days". After we left, we realized that she actually put in 3 days and charged for that. We took the Uhaul back approximately 30 hours after renting it. We were told that we could not be refunded the difference. I will probably never rent from here again.

KARRIE C. 
Rating:
5.0

Customer did not leave a comment.

Ashley G. 
Rating:
5.0

Brenda receives an excellent recommendation! She is an incredibly competent and knowledgeable representative for the company. I appreciate how she treats everyone with respect and professionalism. It is evident that she values and cares about her job, the customers and the community's perception of U-Haul and their services. She explained my options for getting the truck, placed my additional purchases in the rear of the truck and answered each of my calls with a kind and genuine attitude of support and assistance! Brenda's service is stellar. She not only completes her duties impeccably, but gives the community an A+ view of UHaul. I highly recommend her and also the storage services to everyone who needs them. Thank you again! --- One Who Travels!

Isabelle A. 
Rating:
5.0

Customer did not leave a comment.

Roger S. 
Rating:
3.0

Customer did not leave a comment.

Phil M. 
Rating:
5.0

I made the request on line the day before pick up. I completed all the sections... which the website required in order to complete the reservation. However, the check person was required to re-enter essentially all the information again... seemed somewhat redundant. I understand the need to see my official drivers license. But all the other info should have already been in the system.

George B. 
Rating:
5.0

No improvements needed here. Very positive experience. Store personnel friendly and helpful.

Jimmy O. 
Rating:
5.0

Awesome customer service

Leroy S. 
Rating:
2.0

I have rented uhaul vehicles numerous times in the last 4 years and for the most part, have had a good experience. Only a couple times has the experience been less that excellent and yesterday was one of them. I use the mobile app to check out and check in. Works great and only when the signal is sub par do I have problems. I was checking in with the mobile app yesterday when the person from M and M came out. She proceeds to do her own check in, even though she sees me checking in on my phone. I always clean out the back when I return in the equipment and have never had a complaint, except from this employee. She says it needs to be swept and I say it is cleaner than when I checked it out. She argues with me then stomps off and slams the office door. I will not be renting from this location again.

David B. 
Rating:
5.0

Truck was clean and ran well. Customer service was excellent. MNo change necessary.

Jimmy O. 
Rating:
5.0

Customer did not leave a comment.

William V. 
Rating:
5.0

Customer did not leave a comment.

Krissi L. 
Rating:
5.0

Customer did not leave a comment.

frank M. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

shellie J. 
Rating:
5.0

Customer did not leave a comment.

chrissy M. 
Rating:
4.0

The truck was clean. The air filter housing was not connected properly allowing dirty air to enter the engine. The a/c barely held its own even in the max mode. When the oil was checked there was none on the stick. That does not mean it was empty just none on the stick. The staff was nice and the truck was clean.

Robert S. 
Rating:
5.0

Very nice lady that helped us. Overall a great experience.

Christine B. 
Rating:
5.0

Customer did not leave a comment.

KYLE R. 
Rating:
5.0

Customer did not leave a comment.

Roger S. 
Rating:
5.0

Very nice lady to assist me.

Cedoin O. 
Rating:
4.0

We had rented a 26 ft truck and hired helpers from the UHAUL moving helpers web site. The gentlemen couldn't manage to load 2 bedrooms worth of furniture and belongings into this largest of trucks. We had to rush around next morning and rent a trailer to load the balance of our belongings. M&M Mini Storage helped get us on our way...albeit a day later and towing a trailer we shouldn't have needed.

JEANINE L. 
Rating:
3.0

Not a lot of room to turn trailers around

Jeff B. 
Rating:
3.0

For an online reservation it took 20 minutes to get The equipment. The person at the desk had to call Someone on the phone to walk them through the entire rental process. I was the only one at The location during the entire process. In addition the employee was unfamiliar with the equipment.

Mark S. 
Rating:
5.0

Wonderful service!

Julie J. 
Rating:
5.0

GREAT SERVICE AND FRIENDLY SERVICE!

Christopher K. 
Rating:
5.0

Customer did not leave a comment.

Sharon D. 
Rating:
5.0

Customer did not leave a comment.

Stacey C. 
Rating:
3.0

Customer did not leave a comment.

katrena R. 
Rating:
5.0

Customer did not leave a comment.

June R. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Excellent service. Everything went smoothly with this rental.

David B. 
Rating:
5.0

Brenda is a delight to work with. She made both rental processes simple & quick. I appreciated all her help following the storm & getting me in a unit. Thx Brenda.

Patricia H. 
Rating:
5.0

Very friendly staff, obviously interested in providing excellent service. Highly recommend.

JOHN M. 
Rating:
5.0

Extremely helpful and friendly staff!!

Paul J. 
Rating:
4.0

Customer did not leave a comment.

Terry S. 
Rating:
2.0

Fix the headlights, lady working closed the shop as i tried to turn in vehicle costing me more even though it was in the parking lot for 5 minutes before she closed.

Chris R. 
Rating:
4.0

Customer did not leave a comment.

Ronald C. 
Rating:
5.0

Hurricane emergency, staff were super helpful gelping arrange storage unit and truck rental for the next day, which was a Sunday. Got all arranged perfectly on last minute notice. Everyone did what they said they would do, and all was accomplished!! Super pleased!

Kathleen K. 
Rating:
1.0

Truck needs a tune up and their was an issue with how much gas was put back in truck and the lady was rude

wendy G. 
Rating:
3.0

Trailer leaks very bad when it rained.

Brandon B. 
Rating:
5.0

Customer service was outstanding, and the trip was without incident.

Douglas S. 
Rating:
5.0

she tried all ways to try to keep our costs to a minimum.

Paul L. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
3.0

Trailer had wasp's in it and tires have smooth spots in them but agent said it was fine when I rented. Agent did get me wasp spray and was nice about it.

Kristin W. 
Rating:
5.0

Customer did not leave a comment.

Cedoin O. 
Rating:
5.0

Customer did not leave a comment.

Tawny T. 
Rating:
5.0

Quick and efficient

Don M. 
Rating:
5.0

The woman at this location is a miracle-worker...just a God-send....god bless uhaul in Southport!

Linda M. 
Rating:
5.0

Very knowledgeable

DON M. 
Rating:
5.0

Customer did not leave a comment.

JOYCE S. 
Rating:
5.0

Brenda was a great representative for U haul. Excellent experience!!

Mark B. 
Rating:
5.0

Brenda was very professional and courteous in the rental process. Thanks for excellent service.

SAM K. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

MISS BRENDA WAS THE MOST COURTEOUS PERSON I'VE DEALT WITH WHEN USING U-HAUL. SHE EXPLAINED EVERY CHARGE BEFORE ASKING ME TO SIGN THE CONTRACT AND GAVE ME INFO THAT I ASKED FOR. I DEFINITELY WILL BE GOING BACK TO SEE HER AGAIN WHEN I NEED ANOTHER U-HAUL TRUCK. GIVE HER BUSINESS AAA+++

SARAH R. 
Rating:
5.0

Customer did not leave a comment.

SONIA T. 
Rating:
3.0

Customer did not leave a comment.

Michael O. 
Rating:
5.0

There is a VERY rude man that goes in there. He should have a restraining order on him to keep him off the premises. I started to leave but I felt so bad for the lady in there I did stay and rent a truck. She was wonderful. Other than that it was great.

PAMELA G. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

BOB L. 
Rating:
4.0

Stand behind what you say. Don't mislead the customer.

Fred E. 
Rating:
4.0

The attendant was very professional and helpful.

rodney J. 
Rating:
4.0

I went to the actual rental site to book the rental. The rep. their was very nice to work with. Highly recommend!

RON P. 
Rating:
5.0

Allowed me to change the size of truck which was great!

Kirstie D. 
Rating:
5.0

Customer did not leave a comment.

ADAM E. 
Rating:
3.0

You gave me a piece of equipment that was twice the size I needed and it was 50 minutes away from where I was supposed to pick it up.

Thomas C. 
Rating:
5.0

Do a good job maintaining what you have-It is excellent and friendly. Thanks

Betty G. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Nothing...

EDWARD B. 
Rating:
5.0

very freindly

Neal M. 
Rating:
4.0

Customer did not leave a comment.

REGINALD C. 
Rating:
5.0

great service, great equipment

Russell C. 
Rating:
5.0

Customer did not leave a comment.

john M. 
Rating:
4.0

service the trucks more often

RICH G. 
Rating:
4.0

Customer did not leave a comment.

Richard F. 
Rating:
5.0

Easy in and out. I went a short distance or I am not sure how costly it would be when I need to go to ny for my things and drive them to nc

CELESTE B. 
Rating:
5.0

Very helpful

MARIAN P. 
No reviews have been submitted for this location.

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