Customer Reviews for M&M Motorsports
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.TERRY M.
We never received a dolly that we paid for.Brittney G.
Very accommodating location. Very polite and personable and helpful. Couldn't think of a thing to improve.CAROLINE N.
Customer did not leave a comment.Laverne S.
Customer did not leave a comment.Josie G.
No improvement required...Mark Merz was very accommodating, professional, and friendly. The truck was like new, all was good. Great service.JULIE D.
Mark of M&M Motorsports is very accomodating and easy to work with. The truck I used this time had 175000 miles on it, so it was well used and not as nice as some of the newer models I have used in the past.Wally L.
Mark with M&M Motorsports was very kind and helpful!EMILY C.
Excellent customer serviceHERMAN M.
Customer did not leave a comment.Mark U.
After hours drop off.Irene C.
Customer did not leave a comment.THOMAS M.
Customer did not leave a comment.THOMAS S.
Customer did not leave a comment.EDWARD M.
GREAT SERVICE GREAT EXPERIENCE MUCH APPRECIATED GEORGIA KAUFMAN GLORIAGEORGIA K.
Customer did not leave a comment.JANELLE O.
Customer did not leave a comment.MICHELLE G.
There was a clearly marked drop off box for the keys so everything went fine dropping off vehicle.Dave P.
Customer did not leave a comment.TIMOTHY D M.
Customer did not leave a comment.Amy O.
Customer did not leave a comment.Tony B.
There never seems to be anybody at this location to be able to even ask for help or assistance.MARINDA D.
Nothing. Good service.KEITH S.
I'd like to see a little bit bigger trailer than what you have now!!EDWARD M.
Customer did not leave a comment.JAMES B.
Customer did not leave a comment.JAMES B.
The folks that run the uhaul service center in falls city are extremely nice and helpful 5 starsJOHN D.
Customer did not leave a comment.JASON E.
Customer did not leave a comment.SHEALA W.
Customer did not leave a comment.Darryl H.
Customer did not leave a comment.James B.
They went above and beyond what was expected. Highly recommendDavid F.
Customer did not leave a comment.Thomas R.
Customer did not leave a comment.Todd D.
I had to call and get a refund since I was overcharged when uhaul was returned before return dates still waiting on refundMegan B.
If there is no one to check you in, will lie about condition you returned truck in. Added $25 to bill to cut of a lock that he said didn't belong to u-haul but said u-haul on it from u-haul where truck was picked up. Then claimed truck was filthy when the only thing in it was the blankets they left in truck but I didn't ask for. I called the main line when I got the truck and they said don't open them. Leave in truck so I wouldn't get charged. Make sure you check in with a person or they will make up lies.TABITHA B.
Customer did not leave a comment.Gary E.
Customer did not leave a comment.Ryan B.
Being a first time u haul renter I didn't know anything about the vehicle! I just kinda learned little bits as I went. He should've done a walk through of do's and don't. He was like well there is your truck, keys are in it and he just took off for an appointment! It was a pain to get out of the small driveway and not hit all the surrounding uhaul accessories and vehicles. I thought I may have put the wrong gas in it at one point, later found out I didn't, however I didn't know it took certain gas! I didn't understand the green bar mileage gig. The only way I could get green bars was to completely take my foot off the gas petal. He wasn't around when I called about questions. And he wasn't around when I returned the vehicle. Now I'm a state away and I don't understand the receipt or know if I still owe money on it?! I tried returning a call to him yesterday and got hung up on, and left a couple messages prior to drop off and never got a call back.Emily S.
There was no indication as to where the returned equipment should go. It is a gravel/grass lot with a barn and a house.Allison W.
Pretty good all areasScott D.
Customer did not leave a comment.Nancy F.
We called to let them know we were there, man was screening the calls. Wouldn't even get out of his office to help get the trailer off the truck and didn't have a jack to get it off with.Russell C.
Customer did not leave a comment.Will J.
Customer did not leave a comment.Rob W.
Customer did not leave a comment.SCOTT J S.
Customer did not leave a comment.David D.
Customer did not leave a comment.Marty E.
Customer did not leave a comment.Ed T.
Worst uhaul drop off office ever. No one checked in the equipment til 321 monday when was placed on their lot before sunday midnight.Roger C.
Customer did not leave a comment.Joyce F.
Customer did not leave a comment.Mark A.
Customer did not leave a comment.Larry S.
Customer did not leave a comment.Nicholas G.
Everyone was absolutely wonderful. They were friendly and accommodating and made sure I was comfortable with remote check In. Totally a wonderful experience and I would book with this company again in a heartbeat.Marsha M.
Customer did not leave a comment.James W.
Get your details right about pick up and drop off site.David E.
Customer did not leave a comment.Bill J.
Customer did not leave a comment.Alexander E.
Always outstanding customer service and support. Fast Check-In and check out. Availability of a variety of vehicles and trailers always a big plus.Shelly H.
Customer did not leave a comment.Rebecca S.
Customer did not leave a comment.Daniel V.
Rented a truck one day and a tow dolly the next day. Got the quote for tow dolly on the same day as the truck rental. When it was time to pick up the tow dolly the quote price had went from $50 to $118. I am not a happy camper.Sandra J.
Was given a quote on a tow dolly one day went to get it the next day and it was more than double the amount. He couldn't explain the price hike. He had to charge what Uhaul said. But the first quote was for $50, then it jumped to $118 the next day. I'm not a happy camper.Sandra J.
Just needed more gas. Other than that, it was great.Chris C.
Have used M&M Motorsports many times, and they are ALWAYS friendly and accommodating!Jon K.
Customer did not leave a comment.Bob I.
easy to pick up and returnJeannie M.
None at this timeSam H.
Marc is super easy to work with and always willing to answer any questions!Kellee K.
Customer did not leave a comment.Lisa S.
M&M in falls city is great location and Matt was really great help and treated us with much respect, yes I will recommend his location to my friends and familyTina C.
Excellent serviceTony B.
Customer did not leave a comment.Terry S.
Customer did not leave a comment.Samuel C H.
Honestly, nothing at Mark's shop..he was awesome to speak with. The 15th when I came into the office to get a haul, he was very friendly, he helped us get the cheapest one, and when I forgot all about taking the U haul back on Wednesday the 20th, after I sent an email saying I would, he tried calling my cell phone and I didn't know, but he contacted me at work to see what was going on and when I told him I was sorry for not getting it back sooner and that I had sent an email, he was so nice and polite about everything..even when he got a hold of me at work, he could have been rude about me still having it, but he wasn't... he was awesome, he just said hey no problem, I was just trying to find out if everything was okay..great guy I would definitely use it againKristy A.
Customer did not leave a comment.Douglas H.
Customer did not leave a comment.Mary N.
Customer did not leave a comment.Samuel H.
Customer did not leave a comment.douglas M.
Always had exceptional service at this location.Samuel H.
Very helpful in a difficult situation.Jackie L.
Customer did not leave a comment.Ann C.
Very nice man. All good here.Don G.
Customer did not leave a comment.Joe D.
Fast friendly helpful I will refer peopleLloyd S.
Customer did not leave a comment.Eugene B.
Customer did not leave a comment.Steven S.
Customer did not leave a comment.Peggy E.
I had to wait for a hour after I got there to get the uhaul. Called me and say the truck was there but didn't tell me or called me to let me know he had to appointment come up. There was another guy there but he couldn't help me. If I would have know I had to wait a hour I would of did more packing the went to pick upDanita B.
Customer did not leave a comment.Jerry R.
Good serviceSamuel H.
Make sure you look closely at the gas level and don't screw over a person on the gas level so you can get more money.Amy M.
Customer did not leave a comment.kerry P.
Customer did not leave a comment.George M.
Customer did not leave a comment.donald D.
Customer did not leave a comment.mark J.
Customer did not leave a comment.JOEL K.
Customer did not leave a comment.JOSHUA E.