Customer service was well below par. Customer service had no personality. Acted like I was interrupting his day. Could barely hear any of his instructions. He gave me the keys and pointed out back. I had to locate and figure out what truck it was.TRENT P.
Customer Reviews for M&R Goodyear Inc
(U-Haul Neighborhood Dealer)
Santa Fe Springs, CA 90670
Services at this Location:
- Mon-Wed: 8:30 am - 4 pm
- Thur: 8 am - 4 pm
- Fri: Closed
- Sat: 8:30 am - 4 pm
- Sun: Closed
Special Operating Hours
- 4/23/2021: 8:00 am - 4:00 pm
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The worse part of this experience was trying to get a hold of anyone at uhaul it took over an hour to talk to a representative I will NEVER use this company ever again The truck was disgusting and filthy And when I returned it the lot was dark and unsecureChristina C.
Customer did not leave a comment.Jaime L.
Very little instructions by the person renting the truck to me. Truck was very dirty inside and out. Windows were hard to look out, smudged and smeared. Nobody checked the condition of the truck before I left. Poorly lit secluded area to leave truck after hours. Hard to get a hold of anyone. I was on hold for 1hour and 15 minutes just to return the truck.Larry G.
Customer did not leave a comment.Roald N.
Customer did not leave a comment.Maebel G.
no long lines and no waiting.Phillip T.
Customer did not leave a comment.MICHAEL C.
One of the worst experiences I've had as a customer. I scheduled my pick up on July 29 at 530, got a call the day before saying they couldn't do that time, and instead had to change it for 9 AM. I told them that put me at a big inconvenience due to scheduling conflicts, and there was nothing they could do to compensate me. So the next morning I drive about 30 miles from my house to pick up the truck (because that was the closest pick up location).I arrive at the pick up location at 9 AM and I get a call from the area manager saying that The truck is not available for pick up at 9 and there was nothing they could do about it. So I wait about an hour and a half and still No update of my trucks arrival. Instead of waiting there longer with my wife and kids in the car I go home (which by the way is 30 miles back ) . Probably 45 minutes after I arrive home I get a call that the truck is ready for pick up at that location, so I have to drive 30 miles again. All I got for this huge inconvenience was a measly $50 credit from U-Haul this is not acceptable in anyway or form. Also got charged for extra miles too, and they couldn't even compensate me there. Will never use again. Unacceptable and despicable.Christopher L.
Continue in the same manner.ronald S.
Staci at the drop off location went out of her way to get a taxi for usJohn P.
Keep the equipment clean and sanitizedSALVADOR P.
Customer did not leave a comment.Jim L.
Great experience renting a uhaul truck!!Elgie L.
I was told the fuel was slightly under a 1/4 tank but when I jumped in the truck and turned it on I saw that the fuel was completely empty. I explained to the lady at the cou tr and was told to go on the app to dispute, she also mentioned I would receive a credit for fuel. To top it off I was later charged a bogus $25 cleaning fee when I brought the truck back as clean as it was when I got it.Marlon S.
Vehicle smelled of marijuana and there was an old Red Bull can under the seat and someone's water bottleCristian A.
your dealer was not a help they wanted me to to do their job they never had me me sign the contract their for I never rented this truck the contract shows truck had 1/2 tank and I showed the dealer how took picture of the gas gas gauge which showed under 1/4tank before I left the lot he said he would send you the updated picture but they are trying to charge me $30 refuel charge and $83 for gas but I brought it back with more fuel than it had so if they do not fix this I will tell my corporate aco until that this is a in correct contract because they did not have me sign the contract I am not a u haul employee and will not do their job witch is what they wanted me to do thank you Nicholas Bommarito ps. correct this and I will not dispute it the charge is only one day and no gas or refuel charge witch is $123 and change or I will tell corporate and dispute the whole thing this was bad service the worst I have ever had thanks again Nichols BommaritoNick B.
Customer did not leave a comment.Timothy C.
Customer did not leave a comment.Favio S.
Customer did not leave a comment.hugo V.
Uhaul this location wanted to overcharge miles and gas. I never never will rent in this location. I had to claim by phone to the corporate office to recover my money backJulio B.
Customer did not leave a comment.Monica A.
Customer did not leave a comment.Manuel R.
Customer did not leave a comment.Rosemarie W.
quick and easynicholas A.
The truck was in empty- the girl who assisted me was a mess. She stated, that if I take it on empty that she'd charge me $1.67 when I return it. I filled up half tank for $50 and she didn't keep her deal, she still charged me an additional $30. She was pushy and wanted to charge me after I left, I just assumed she had a customer so I was considerate of her time and left. I saw the receipt afterwards and noticed the charge. The place was a pig sty- did not look like a place of business. Do not go here! Plus the truck was disgusting.Kassandra C.
Customer did not leave a comment.Santiago R.
I reserved a 15 ft truck, when I arrived they didn't have one, I had to take a 10ft truck and was promised a 50 dollar credit and never received it!Anthony T.
Nothing excellent experienceJoseph M.
Customer did not leave a comment.Nataka S.
I wait all the times because not stay there for right person. It means processing time slow at most time.Abraham C.
i was suppose to pickup the Uhaul truck in Downey. But I was told later in the day to pick it up in Santa Fe SpringsCraig L.
Customer did not leave a comment.Brian P.
Customer did not leave a comment.Denise S.
The representative wasn't able to get our card to scan in her machine. It took three or four tries and then she still had to add the number by hand. I'd like to see this working better. (I was afraid 3 charges would show up on my account.) That whole process just made me a little nervous. But the people were great and other than that the process was fast and easy.Kathy S.
The employee that we rented the truck from was extremely rude and asked my husband if he had enough money to pay for the rental. Also the dolly we rented online was unavailable, which meant we had to drive around and find another location with one. We have contacted uhaul already and received a partial refund for our rental. I think uhaul should evaluate the location that we rented from.Manuel R.
Contract is for the use of the vehicle. Prorate recommence if mileage was factored in the price.Vivian J.
Interior was not vacuumed. The gas charge of 9.50 is incorrect. The gas meter was between 3/4 and 7/8. I told the young lady about this but she was on the phone and did not make the time to view the gas meter. The system to get the rental was easy but, the follow through left me disappointed.Rudy G.
Customer did not leave a comment.Diana A.
Bernice is very friendly and professionalpatricia M.
Customer did not leave a comment.Dean N.
When returning the van at 1:00pm there wasn't an agent available. I had to drop off the key with a Goodyear mechanic.Rose M.
Customer did not leave a comment.james B.
Keep ur rentals in good shape the one we got was really pulling hard to the right and made it to keep driving with the steering wheel turn the other direction to stay going straight.Ralph P.
customer Service was excellent, and the equipment great, the only thing I would maybe improve is the prices because they are a little over some competitors. and also the alignment on my truck was bad. other than that everything was greatRafael P.
Customer did not leave a comment.Oscar D.
Customer did not leave a comment.Donna H.
Everything OK but the truck brakes was bad thank youAbdul aziz A.
Customer did not leave a comment.FERNANDO E.
Customer did not leave a comment.Cindy K.
The rep that was working behind the desk, just handed me the keys & I had to locate the vehicle myself. No walk around was done to validate the fuel & everything was correct. I later found out the amount of fuel that was told to me & what was marked was incorrect & the drop-off location had to make adjustments for me. I was a previous U-Haul Rep & was not happy with the service. The vehicle had a problematic transmission that wasn't stated to me.nadine F.
Customer did not leave a comment.carlos B.
Customer did not leave a comment.leonard A.
Customer did not leave a comment.Lilia M.
Truck was almost on Empty. Talked to the woman on the phone who said they would apply a $25 credit for the truck being empty and having to put gas in it. When truck was returned, NEVER got the $25 credit back.barry C.
Drop off was quick and easy.Dennis M.
Customer did not leave a comment.Jose A.
Most time a person who charge Uhaul was not in that place . It makes uncomfortable to proceed.Michael C.
Customer did not leave a comment.andrew M.
didn't really like the mobile check out, would have rather talked to an associate to check out vehiclesylvia B.
Customer did not leave a comment.geri G.
Be sure that this location is properly trained. Make sure you check vehicles in ASAP not 3 days later.EARNEST L.
Customer did not leave a comment.Nathan Y.
Went to this location "Santa Fe Springs" To pick up the truck and the truck's gas tank was completely empty! , then I call the representative and told her the situation she said that since the truck is in an open land location with not fence the people stole the gas, also she said that she will give me a credit for the gas once I return the truck , I return the truck with a 3/2 of gas and they never give me the credit as they promised me!! these people are pure mafia!!I and I will follow a complaint with my bank and the city hall of that city! they stole my money and keep the gas for them!!!juan M.
Location average because when we got there I had to speak with the uhaul representative over the phone who mentioned that she was closed all week and wasn't sure how I was allowed to pick up in this location through email. She was kind enough to still assist me over the phone and I was able to get the truck but it was just a hassle having to verify my info again when I didn't have to.Eli C.
Instructions about the gear shifting using the "M" for Manuel shifting. It took me a few hundred miles to figure why it was not shifting or slow on take off.john F.
Great customer service! !!!ABEL A.
Customer did not leave a comment.MIGUEL G.
Customer did not leave a comment.JOHNNY K.
Customer did not leave a comment.Marla V.
It was scared of driving for long distance. It was not maintained well. Please check the car I rented.TESUS I.
Customer did not leave a comment.Christian R.
Customer did not leave a comment.edward P.
Thank you for making our day a pleasant one.CARLOS F.
You should let people know there is going to be cleaning fee. People are using these vehicles for moving so of course there is going to a little stuff left behind. Not a cause for a cleaning fee.SARAH L.
Customer did not leave a comment.MIGUEL G.
My vehicle had AZ plates. Could have at least had the windows cleaned. Don't think the vehicle had ever seen a wash. Other than that it served my purpose.Warner G.
very very good.................SANG K.
Customer did not leave a comment.maganlal P.
Customer did not leave a comment.George V.
nothing every thing & one was greatNick G.
Customer did not leave a comment.Nicholas R.
Customer did not leave a comment.ho H.
Customer did not leave a comment.Ricky J.
Customer did not leave a comment.HO JOUNG Y.
Walk around truck with customer before they takeROBERT W.
Customer did not leave a comment.Earl S.
I'm actually pretty pissed with this location. I got charged a additional 35$ cleaning fee. In which the truck was how I received it. And how I brought it back. All other uhaul transactions I have done were fast and smooth.Kai H.
Customer did not leave a comment.Martin V.
Wash vehicle in and out. Nothing worse than the smell of mens cheap colon.GLORIA G.
Uhaul vendor was not at location and left a message on the door to call him if he was needed. I called at 2 pm and he said oh I won't be there for another hour, I advised that I needed my rental at 2 and he said he wouldn't be there for another hour, I called Uhaul corp and they sent me to another location and they left me waiting for 45 minutes to get my rental. I am really dissappointed. I did get a $50 refund but I am not too sure I will use uhaul again,Julie Anna V.
Customer did not leave a comment.peter A.
Picked up trailer and they didn't ever come outside to check my truck. Asked me if I could hook up myself. That was not a problem but not the right way to do it.Gerald C.
Customer did not leave a comment.SCOTT H.
The ramp was very short which was even more noticable with a 26' truck. The angle was very steep going up and down. It looked like they cut down a normal sized ramp due to all the welds and grinding that was done to it. It made the move that much harder to completeBryan B.
The girl and customer service top and the line very good salespedro I.
Customer did not leave a comment.Glenn D.
Customer did not leave a comment.DENNIS G.
Customer did not leave a comment.MIGUEL G.
I swept the truck and left it in the exact condition I left it. They charged me 25 dollars to clean it. I took a lot of pictures. Total rip offclinton H.