Customer did not leave a comment.Charles M.
Customer Reviews for M&R Tire Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My rental was moved to this location and i requested it be moved back to my preferred pick up place which was 3 miles closer to my house. Due to theives stealing a part from the rental at my preferred location I ended up getting scheduled here again. Once the reservation was moved back to this location I went to pick up my uhaul and the woman who did everything was friendly but very slow figuring out her iPad. In the time it took her to do everything 3 other people showed up for pickup so now there is 4 people on the customer side of the counter and the area we are in is no bigeer than 8 ft x 3ft. Masks were required but the enployee didnt have one on and no solciql distancancing can be done in that small of a place with 4 people. I had the truck for 2 days and it ran beautifully. On my return day the place was supposed to open at 9am i was there at 9 am to return my equipment which was due by 9:30am. The link I recieved about my rental did not work for me to process the return of the truck online and since the original truck reservation was cancelled it didnt ahow in my uhaul account either to return. So I then had to call customer customer service to verify my drop off. Overall unhappy with mt uhaul expeirence this time. I am also upset that I had to spend money out of my pocket for an additional 6-10 miles of useage when my reservation had to be moved from my preferred location.Nicole F.
Customer did not leave a comment.daniel E.
Customer did not leave a comment.Tyler H.
Drove past the location because it looked like an abandoned building. The U-haul sign is about 2'x2' on a pole and was hard to see. A guy walked out on his phone, put out his hand for the key and said, "all good boss" and walked back in to the building. Professionalism at its finest.John M.
There is a lot of bad reviews about this place, but I found it rather easy to find and easier to park! They had plenty of room to be able to fit the truck without blocking anything. It was right off a Main Street and I did not feel unsafe at all! Much easier than some locations I have been in the past! It may not of been the newest building, but the parking lot was clean and there was nothing to dodge at all while parking.Brittney M.
Not in a good area of town. I don't know why Uhaul is sending people to this location. While I was in there homeless people etc where around the building. Felt VERY unsafe. Not happy.Madelyn B.
The address provided is in correct I went to the address I reserved the trailer only to find a vacant building with less than desirable people their. I finally found the new location approximately 1.5 miles away. Then to find out they had the trailer but no hitch to purchase or a plug adapter to fit my truck. I was told I could drag the trailer up the street to a local parts store and purchase the correct plug adapter. The gentleman behind the counter did let me use his own personal adapter thankfully. I didn't feel safe pulling the trailer with no lights let alone the possibility of getting pulled over or heaven forbid have an accident on that busy road with no lights. The trailer jack did not want to retract all the way once the pressure of the trailer weight was off the ground, I had to force my foot under the jack and push up at the same time I cranked it to get it to retract enough I could pull it safely. Had the same problem when I was trying to drop the trailer. The web site stated all the things that was readily available at the U-Haul store I was going to therefore I didn't have to worry about the correct ball hitch or plug adapter, that was not the case all this location had was a trailer and two U-Haul trucks nothing else to provide accessories.Gary L.
Customer did not leave a comment.Hannah L.