Anthony C. on 9/30/2016
Rating:
Your San Bernardino location nearest to Tippecanoe is always undermanned and it usually takes a while to get service.
|
JEFF M. on 9/28/2016
Rating:
Israel is always rude
and service at this location is extremely slow! I rented the truck at 12:30pm yesterday and was told I had to have it in by 8am this morning. I asked. why I was being charge for a full day but yet I had to turn in early. Israel said because it was based on availability and there was already a reservation for the truck today. However, there were seven more trucks exactly like the one I rented sitting on the lot. I left and came back later because he is always rude. I spoke with Grant, who told me there was no reservation and I could keep the truck until 12:30 PM today which would've been a full 24 hours, what I paid for. When I returned the truck there were four people in front of me Israel was the only one there, doing the rentals and returns. I will choose another U-Haul location due to the constant rudeness and poor customer service.
|
Stacey B. on 9/27/2016
Rating:
The person checking the order should pay more attention to the reservation paperwork to make sure they are giving all the extras ordered. I had to ask for the appliance dolly and the furniture pads.
|
kim t. on 9/24/2016
Rating:
Have more truthful advertising and let customers know what they are really going to pay so we're not disappointed. Explain to employees the importance of being friendly and personable.
|
Kimberley H. on 9/22/2016
Rating:
There appeared to be fairly major issues with the credit card payment equipment/system and it took a long time to work hat out.
|
edna a. on 9/20/2016
Rating:
Excellent Customer Service. The team is very courteous and helpful in answering questions and customer needs. I greatly appreciate the service I received at U-Haul Moving and Trailer Hitch of Redlands. I will be referring this location to my friends and family.
|
Patrick S. on 9/20/2016
Rating:
Every single time I rent from this location, they attempt to overcharge me.
|
Sandra N. on 9/19/2016
Rating:
my second visit to this location was terrible was traveling 1000 miles and they give me a older truck with the frame around windsheild falling off had to insist on getting it fixed not clean also on trip abs brake light went on i felt like no one even checked to make sure it was safe I rented 3 26footers and felt let down also had to travel 25 minutes away to pick one uhaul not happy about that
|
Darrell P. on 9/15/2016
Rating:
I told them the problem I had with the trailer and they said they would tag it so it wouldn't get rented out. They said they would get it fixed.
|
Brian C. on 9/14/2016
Rating:
Friendly staff despite location being quite busy and apparently understaffed. Trailer had strong oily smell and residue on floor. Not sure what the previous person had in there but ended up cleaning it myself with 409.
|
Andrea D. on 9/12/2016
Rating:
Even when I checked in online ahead of time to save time at the counter, I had to wait a long time to be waited on. They always seem to be short-staffed.
|
Dawn Y. on 9/12/2016
Rating:
A quick overview of how to turn on lights in the cargo section of the van would have been helpful (had to load in the dark) other than that, all service and equipment were excellent.
|
Joseph E. on 9/11/2016
Rating:
Clock not able to set, dirty windshield, Attendant did clean for me, Thank You, service light for traction control came on a few times.Overall Still pleased with service, I also received a discount for gasing up, that was promised, Thank You Again.
|
Jeremy B. on 9/11/2016
Rating:
Short staffed. I waited forever for someone to hook the trailer up and then waited even longer after being told to take the trailer around back and wait from someone for that someone to come back and remove it. I will definitely try and find a different place to rent a trailer if I need another one.
|
christopher d. on 9/8/2016
Rating:
Ok, so I do not understand why you get the rental vehicle with half a tank of gas. This is just inconvenient for the customer. Now, I have to go get it filled up before my trip. A better system, have it completely filled so the customer does not have another errand to run before their trip. Upon returning the vehicle it would be topped off, making everything so much easier. ...Just a thought... I know this is an amazing idea and will revolutionize your organization, when that happens, no need to give me any credit. Thanks for reading.
|
William H. on 9/8/2016
Rating:
See comments above
|
Andrew T. on 9/6/2016
Rating:
Truck not available from location close to me because they were closed on this holiday . Had to pick up 30 miles away. Took extra time and cost more Not the fault of this branch. Will be shopping around more with next truck rental.
|
Nancy Lynn H. on 9/6/2016
Rating:
Parking is very limited for the customer. Hours on Sunday need to be extended, both opening and closing times.
|
Dawn B. on 9/4/2016
Rating:
Need more workers....with only 2 people returning the vehicle was longer than expected...had to wait over 20 minutes to be helped
|
Patrick S. on 9/3/2016
Rating:
I am disgusted by the way U-Haul has taken to tacking on hidden charges such as an "Environmental Fee". I hate the feeling of being nickeled and dimed, especially in such a sneaky and disingenuous way. Things like this ruin my customer experience and make me want to take my business elsewhere. If you intend to charge $20.99 per day, be up front about your pricing.
|
dennis c. on 9/2/2016
Rating:
the on line pre registration saves all time, and the staff at Redlands is excellent.
|
Marcelino P. on 9/1/2016
Rating:
If customer is to pick up at 9:am , please have truck clean beforehand.
|
Richard L. on 9/1/2016
Rating:
Would rent again from here.
|
Rick K. on 8/29/2016
Rating:
The staff here are very helpful and pleasant
|
DAVID S. on 8/28/2016
Rating:
Service is really great
|
|
|