Customer Reviews for M&S Manufacturing Inc
(U-Haul Neighborhood Dealer)

116 reviews

225 W 11th St   Monticello, IA 52310
(Industrial Park in Monticello)

(319) 975-7079

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(319) 975-7079

225 W 11th St
Monticello, IA 52310
(Industrial Park in Monticello)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

SHAWN K. 
Rating:
5.0

Customer did not leave a comment.

Allen H. 
Rating:
5.0

Customer did not leave a comment.

Paxtyn K. 
Rating:
5.0

This team is hands-down the best!

Tyffany J. 
Rating:
5.0

Customer did not leave a comment.

DENISE S. 
Rating:
5.0

Extremely accommodating. Great service and wanted to unsure a pleasant experience. Highly recommend this team.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

Gayle D. 
Rating:
5.0

Customer did not leave a comment.

John R R. 
Rating:
5.0

After taking the furniture to eastern Iowa, my sister and brother-in-law dropped the truck off the next day and everything worked out smoothly. GREAT and EXCELLENT service all the way around. THANK YOU!!!

Darlene C. 
Rating:
5.0

Whitney and Mike were awesome to work with!

LARRY K. 
Rating:
5.0

Customer did not leave a comment.

WAYNE P. 
Rating:
5.0

Very helpful He come in on his day off and rented me a trailer I am very very thankful

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

Richard A. 
Rating:
5.0

Customer did not leave a comment.

RODNEY L. 
Rating:
5.0

Customer did not leave a comment.

LARRY S. 
Rating:
5.0

Customer did not leave a comment.

DEBRA S. 
Rating:
5.0

Customer did not leave a comment.

KELLI T. 
Rating:
1.0

Get a dealer who actually wants you to have nice clean trucks my company has repeatedly been given trucks that were dirty or had a crap load wrong Not trying to be rude but come on

IRA J. 
Rating:
5.0

Excellent service, friendly staff, willing to go above and beyond

SHERYL W. 
Rating:
5.0

We rented a 6x12 trailer in Cedar Rapids and had to drive 45 miles to Monticello to pick it up. We did get a 10% discount, but that is not enough. We we spent $30 in gas and 1.5 hours to get the trailer. Also, when I was offered the discount they would not/could not tell me where the trailer would be. I thought it would be another Cedar Rapids location… not 45 minutes away. The trailer ran well and the trip was a success. Overall U-Haul gets 3 stars.

Bob S. 
Rating:
5.0

Customer did not leave a comment.

Jason R. 
Rating:
5.0

The Monticello location was fine, but I reserved a truck to be picked up in Dubuque, which is 35 miles away. I placed the reservation weeks in advance. I had to pay that much extra in gas to go pick up the truck and to drive the truck back to Dubuque.

DOUGLAS O. 
Rating:
5.0

I had absolutely no problem with the location itself. I appreciated an extra day for rental, but it was quite far out of the way when my preferred pickup location was only a few blocks down the road. Last minute having to arrange a ride so I didn't have to leave my car at the location was challenging.

ABBIE W. 
Rating:
4.0

Customer did not leave a comment.

ROGER C. 
Rating:
5.0

Customer did not leave a comment.

AARON K. 
Rating:
5.0

Customer did not leave a comment.

JULIE M. 
Rating:
5.0

This is the most professional and easy to deal with staff in my 50 years of renting trucks, trailers and other equipment. Well done!

MICHAEL M. 
Rating:
5.0

This location is great! Easy to deal with. Fast and friendly.

AARON K. 
Rating:
5.0

Customer did not leave a comment.

WENDY K. 
Rating:
5.0

They were friendly and polite and gave me a great deal on a last minute rental just before close. Great customer service!

LESLIE S. 
Rating:
5.0

Customer did not leave a comment.

TAMMY W. 
Rating:
4.0

Excellent customer service and troubleshooting.

DARCY Y. 
Rating:
3.0

If someone sets up the 24/7 pickup, actually put the keys in the box to pick up so they aren't wasting hours of time waiting for you to open. Especially when you called to confirm it the day before.

JONATHAN G. 
Rating:
3.0

Single employee was a bit understaffed in the morning, but it sounded like they don't usually get this much U-Haul business here. With no front desk employee, manager brought me back to his private office, which while comfy, had some political messaging. Fine if you need to pick up in that specific area, but you could do better if other locations have what you need.

Jason C. 
Rating:
5.0

Thank God the Monticello location called me and said the trailer was at there location. Never heard a word from the Manchester location

Ron D. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

STEVEN D. 
Rating:
4.0

Customer did not leave a comment.

Anthony H. 
Rating:
5.0

Customer did not leave a comment.

Benjamin H. 
Rating:
5.0

everything was perfect and owner was very friendly and helpful!

KIRK U. 
Rating:
3.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Polite

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Terry K. 
Rating:
4.0

Customer did not leave a comment.

JOEL M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

KARL W. 
Rating:
5.0

Customer did not leave a comment.

ANTON F. 
Rating:
5.0

Customer did not leave a comment.

BRIAN M. 
Rating:
3.0

my sister called ahead and advised the owner we were running an hour or so late to return the unit as the closing on our house went late, he stated they were open till 5 and he would be there, and as long as we returned it before closing no extra charge, my sister and my son were there to return the unit between 415 and 430, no one was there, it was all locked up, they tried calling, I tried calling, kept getting a voicemail, left several messages, they waited there till after 5. I finally was able to reach someone the next day, the owner, and he had left early b/c of a scheduled doctor appointment he said, the same person my sister spoke with prior to returning the unit. I was charged for a full extra day and he made it sound like he gave me a discount when he didn't.

Colleen J. 
Rating:
5.0

Customer did not leave a comment.

BRIAN M. 
Rating:
5.0

Customer did not leave a comment.

RACHEL N. 
Rating:
5.0

Excellent experience, extremely helpful and very nice staff.

Mason M. 
Rating:
5.0

Customer did not leave a comment.

JAMES E. 
Rating:
5.0

Customer did not leave a comment.

PETER G. 
Rating:
5.0

The Richards were very pleasant to work with and extremely accommodating, we will recommend them to everyone

TIMOTHY C. 
Rating:
5.0

Customer did not leave a comment.

DANIEL N. 
Rating:
5.0

Customer did not leave a comment.

BRUCE K. 
Rating:
5.0

Great service and friendly team of people!!

BRIAN A. 
Rating:
4.0

Customer did not leave a comment.

Jeff G. 
Rating:
4.0

I have never been told what my bill was and what I was charged for the rental. A receipt of what you took from my account would be great

thomas M. 
Rating:
3.0

Nobody around for drop off.

DONALD Z. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
5.0

The best moving experience I've ever had! The customer service was not only stellar but the best I've ever experienced Thank you!!!!!!!!!

GAYLE D. 
Rating:
5.0

Customer did not leave a comment.

GARY L. 
Rating:
5.0

Customer did not leave a comment.

Jeremie M. 
Rating:
5.0

Nothing. The lot was cleared of snow parked it and drove out no problem. The guy who very polite.

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

Richard A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

You did awesome by me God Bless you I'm in tears I can't thank you enough I was just looking for a ticket straightened out but this is beyond thank you so much I will definitely come to you to rent a truck.

PEGGY S. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Mike was great! Professional and expedient. Next time I need to move ..... I'll be back.

DOUGLAS S. 
Rating:
5.0

Customer did not leave a comment.

BRANDON G. 
Rating:
4.0

Location was in the process of moving from Anamosa to Monticello. I was instructed by U-Haul to pick up in Anamosa. Luckily I called ahead, because the truck was at Anamosa, but the personnel and business had moved to Monticello, Once the agent arrived he was very professional and did what he could to ensure that U-Haul met my requirements. It just caused another delay from the original request to pick up the truck and trailer in Waterloo, Iowa.

DONALD Z. 
Rating:
5.0

Their new location is great

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
3.0

The online check in process was very difficult this time around. I did not have to have an alternate person called last time I rented and this made the process take a very long time. I also was not charged for not putting gas in last time—this time I was charged $93. I will not be using UHaul again.

Amber U. 
Rating:
5.0

I did not have a good experience overall with Uhaul so u would not recommend this company.

STACY B. 
Rating:
5.0

Richard was great ( friend of manager) very helpful and informative. However customer service at 1800 uhaul was TERRIBLE I will not recommend this company overall. In store the reps were perfect but the system of reservations and confirmations and availability is flawed & TERRIBLE.

Alexus A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Amber U. 
Rating:
4.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

CATHERINE S. 
Rating:
4.0

truck needed new front shocks or ball joints had a shimmy in the front end. Also truck was very under powered

THOMAS P. 
Rating:
5.0

She went above excellent! She not only welcome us to the community but recommended the best restaurants other businesses we might need to use.

liz O. 
Rating:
5.0

Whitney an mike where fantastic!! They went above an beyond to help me with a last minute move! I will be definitely coming back for any moving needs! They where amazing

ERIKA A. 
Rating:
5.0

Mike was great. He had everything ready to go for us when we arrived. Was very helpful and would recommend him to anyone looking to rent a U-HAUL.

James S. 
Rating:
4.0

One light was completely knocked out of the trailer & no lights worked. We used it daytime only. The staff were extremely accommodating. People = 5 stars + ?? Equipment = just ok maybe 3 stars

JULIE H. 
Rating:
5.0

Mike and Whitney are amazing this place is great why would you ever go to any where else

NADINE S. 
Rating:
5.0

WHITNEY IS SUCH A HUGE HELP AND HAS THE HEART OF GOLD 5 STARS ALL AROUND ALWAYS A GREAT EXPERIENCE WHEN I RENT FROM THEM!!!!!

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

Casey O. 
Rating:
5.0

Overall best experience I've ever had when renting a moving truck. Highly recommend this location.

Darlene P. 
Rating:
5.0

Nothing - the service was excellent.

Allen B. 
Rating:
3.0

Customer did not leave a comment.

Lance H. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
2.0

The order was taken over the phone with a price of 79$ when I picked up my ride the bill was 109 ish. He added insurance which I had to Barrow to cover. Not impressed.

Thomas R. 
Rating:
4.0

Customer did not leave a comment.

Lisa R. 
Rating:
5.0

Staff was very knowledgeable and neighborly. It was greatly appreciated!!!

brent C. 
Rating:
5.0

Customer did not leave a comment.

mike C. 
No reviews have been submitted for this location.

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