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PAULA O
Customer Reviews for Mangosky
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My experience with u-haul was bad! As the entire system went down and the dealer was not able to dispatch the equipment. We contacted customer service center to assist as the mobile app was also not user friendly & with tech issues. There was no first call resolution with customer service. I was flipped around 4 times and finally to be dropped in a main menu. The dealer was kind & caring through the experience even the he was limited to the help he can provide. Customer service contact center lacked empathy wich was irritating. They also weren't aware of the issues and on how to help with mobile app. Better training required for the contact center.
jonathan m