Customer Reviews for Mansfield Service Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Mansfield Service Inc

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CINDY K. on

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Sundra L. on

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Have someone there who can help and contact U-Haul if there is a problem , I had to call 5 different numbers and was waiting a whole hour for a truck !

John C. on

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Julius M. on

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judy M. on

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The cargo van was dirty; dusty and grainy dirt on the floor.

Juan G. on

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Arthur S. on

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STEVEN W. on

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Not sure how final bill became $89 day. You advertise it as $19.?? I did 100 miles so understand the mileage charge

Mark C. on

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David M. on

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outstanding service

Patrick M. on

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Steven K. on

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Paul S. on

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Juan Alberto A. on

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michael S. on

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Francis C. on

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JEANNIE O. on

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Kerry L. on

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GEORGE P. on

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I had the truck for a little over three hours by the time I made my payment I paid $46 taxes and fees ridiculous

Tamiko E. on

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Edward M. on

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Filled the gasoline tank to level specified on the contract (the level when the truck was picked up). Charged another $6 for under filling even though gauge at the time of filling was spot on (at night) and supposedly read less in the morning when it was checked in (due to evening cooling???). It was a Mobil station and I had the receipt for gas at their station but still got charged. Didn’t leave a good taste in my mouth about 24 hour returns. Should have called me at check in as I live less than a mile away or just put the $1 in themselves.

joane D. on

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Great and Frnedly service.Paul was great.

James W. on

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timothy T. on

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Jeremy B. on

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Charles R. on

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Jamie V. on

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Karen M. on

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was all good. Maybe the key drop off could have been a bit better, but it all worked out perfect.

WILLIAM H. on

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SHYHGUANG H. on

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Chris R. on

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This location was a complete mess and a poorly run operation. The same can be said for U-Haul as a whole. The pick-up location doubles as a gas station/car repair shop and my U-Haul representative was being pulled in several directions at once. In addition, the U-Haul website/portal was crashing and returning errors for a full hour while we tried to confirm my rental. I sat in a dirty chair with car parts poking me in the back for a full hour while I watched and waited for a website to correctly load and the representative to actually pay attention to the selections he was clicking through. When I returned my rental only a few hours later, I could only drop off the keys to a gas station cashier. This person knew absolutely nothing about the U-Haul renting process and could not give me a drop-off receipt or really anything at all. I had to hope that the key would not be lost and that my rental paperwork would be properly closed on the next business day. To make matters worse, I just received my receipt with the final charges. I cross-checked this with my credit card bill and now I see that I have MULTIPLE pending charges that align with the initial hold charge when I picked up the rental. I understand one holding charge, but two? Overall, I rate this experience a solid 0/5 stars.

kevin F. on

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Very helpful