Customer Reviews for Maple City Mini Storage
(U-Haul Neighborhood Dealer)

850 reviews

7690 Queens Line   Chatham, ON N7M1T5

(519) 354-2088

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–3 pm
  • Sun: 10 am–1 pm

Services at this Location:

Contact Us

(519) 354-2088

7690 Queens Line
Chatham, ON N7M1T5

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–3 pm
  • Sun: 10 am–1 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Leonard B 
Rating:
4.0

Customer did not leave a comment.

Mike D 
Rating:
5.0

Customer did not leave a comment.

Lisa S 
Rating:
5.0

I would highly recommend this location as I’ve used it on two different occasions now. The equipment is always well taken care of and the staff are very helpful.

Matt C 
Rating:
5.0

Customer did not leave a comment.

Abdul G 
Rating:
5.0

Customer did not leave a comment.

Daniel R 
Rating:
1.0

Not overcharge me. They charged me for 100 + miles when I only traveled 20 odd. I can prove this by the amount of petrol I needed to refill the truck.

Alex M 
Rating:
5.0

Great customer service at this location, just like I always have with every rental.

Robert M 
Rating:
5.0

Customer did not leave a comment.

Tim S 
Rating:
1.0

I received a damage charge for $660 for 2 paint scratches. We had no issues had a smooth drive and did not have any situation where paint would be scratched. I was also charge a ridiculous amount to replace 1/4 of a tank of gas. I will not be using uhaul ever again.

Nicole S 
Rating:
4.0

it is very inconvenient to return gasoline, since the fuel level sensor does not give a clear picture of how much gasoline I spent, which is why I poured 10 liters more than I spent, and there are also no brackets for strips, since I was transporting a motorcycle in a truck, it was difficult to fix it in one position. Therefore, it fell inside and broke and scratched the plastic lids.

Tymofii V 
Rating:
5.0

Customer did not leave a comment.

Robert S 
Rating:
5.0

Customer did not leave a comment.

Kiet N 
Rating:
5.0

It is a pleasure to rent U-Haul from Maple City Mini Storage.

Robert M 
Rating:
5.0

Customer did not leave a comment.

Douglas S 
Rating:
1.0

You changed my reservation twice! First time I made the reservation online, the next day you sent me a message told me that the pickup location had been changed. It’s too far from my address, so I cancelled it. Then I went to the store to made the reservation. It was fine until the day before pickup day, I got another massage that told me the pickup address had been changed again! I called the consumer hotline to confirmed the order details. This kind of sudden change is very disgusting! And brought me lots of inconveniences!

Ju P 
Rating:
5.0

Not a thing

Brandon H 
Rating:
5.0

Kaitlynn and Jacklynn are a real great team in the office at Maple City Mini Storage and U-Haul. I would highly recommend everyone go there to get your U-Haul needs.

Robert M 
Rating:
5.0

Customer did not leave a comment.

Ismail K 
Rating:
5.0

Customer did not leave a comment.

Brian D 
Rating:
5.0

Everything was fine

Larry S 
Rating:
3.0

Customer did not leave a comment.

Marc M 
Rating:
5.0

Customer did not leave a comment.

Patricia S 
Rating:
5.0

Very helpful and courteous staff. Clean vehicle in great condition.

Joe V 
Rating:
5.0

Great customer service!

Bruce B 
Rating:
4.0

Customer did not leave a comment.

Douglas S 
Rating:
5.0

Customer did not leave a comment.

Abdul S 
Rating:
5.0

Everything was smooth and efficient , have used them before at this location and will use them again .

Shawn D 
Rating:
5.0

Customer did not leave a comment.

carmon b 
Rating:
5.0

Customer did not leave a comment.

narinder a 
Rating:
3.0

Customer did not leave a comment.

Robert B 
Rating:
5.0

Customer did not leave a comment.

Kim S 
Rating:
4.0

Customer did not leave a comment.

Brian G 
Rating:
5.0

Customer did not leave a comment.

Cheryl A 
Rating:
5.0

Customer did not leave a comment.

Kim S 
Rating:
5.0

Amazing service as always!

Robert M 
Rating:
5.0

Customer did not leave a comment.

michael d 
Rating:
4.0

Because I was not supposed to drop off here it cost me more money in the tank concussion was not top priority in this transfer I would like my money back ty

Debra G 
Rating:
4.0

Customer did not leave a comment.

HANS K 
Rating:
4.0

An updated receipt should automatically be sent, customers should have to request one.

Ken V 
Rating:
5.0

Customer did not leave a comment.

Miqueas B 
Rating:
5.0

Customer did not leave a comment.

Nicole S 
Rating:
5.0

The Chatham Goodfellows have used this location for 4 years and he staff go above and beyond to make it go smoothly for us.

Chatham G 
Rating:
5.0

Very quick drop off and the lady who helped me was friendly.

Robert S 
Rating:
5.0

Great staff, easy to deal with.

Kevin W 
Rating:
5.0

Customer did not leave a comment.

Alex O 
Rating:
5.0

Friendly

Leslie M 
Rating:
3.0

It was after hours and used U-Haul app and wasn’t able to load pictures

cheryl R 
Rating:
5.0

Customer did not leave a comment.

Melvyn R 
Rating:
5.0

Customer did not leave a comment.

Rhodri G 
Rating:
5.0

You did great, keep up the good work!

Jason N 
Rating:
5.0

We picked up with Truckshare and it was a decent experience. It took about 20 minutes to complete pick up. The only issue with truckshare that I found was the pictures of the truck condition from the previous renter/dealer were not there so I had to upload a bunch of pictures to be safe (as well as a personal video walk around on pick up). Dropping back off was great. The woman in the office (the one with glasses) was very nice and personable. I forgot to complete the truckshare drop off form before I handed her the keys and she had no problem giving them back to me so I could complete it. Overall was a great experience and it went super smoothly.

Dillion B 
Rating:
5.0

Awesome service. A decent web/reservation experience and pleasant staff.

Ian P 
Rating:
4.0

The gentleman running the joint was very helpful and attentive. I was in and out quick with my rental and had no issues. Very friendly guy.

Melody S 
Rating:
5.0

Service at Maple City Mini Storage was fast and efficient, Would rent again.

Baron R 
Rating:
5.0

Customer did not leave a comment.

VELJKO P 
Rating:
1.0

Was alot of damage to the vehicle Didn't have the truck I reserved and ended up charging me more for a different truck. Put fuel in it and still charge to me for extra fuel. Even though I brought it to half tank like I was told to. I have a receipt to prove how much do I put in

Haley P 
Rating:
5.0

Customer did not leave a comment.

kim d 
Rating:
5.0

Customer did not leave a comment.

Janssen P 
Rating:
5.0

Customer did not leave a comment.

JEFFREY C 
Rating:
3.0

Customer did not leave a comment.

Kimberly T 
Rating:
5.0

Customer did not leave a comment.

Larry V 
Rating:
5.0

Very easy to rent anything for your U-Haul needs. The staff is very easy to deal with, and they will do whatever it takes to make you happy with your U-Haul needs.

Cynthia M 
Rating:
4.0

Great employees customer service was great

stephen m 
Rating:
5.0

Staff was friendly, helpful and efficient. Thanks.

Mark W 
Rating:
4.0

I booked this truck very late. The rental company was very accommodating and provided me with updates as to where I should pick up the van. I appreciate their help.

Kim M 
Rating:
3.0

Easy drop-off

Kortney O 
Rating:
4.0

Customer did not leave a comment.

Adam G 
Rating:
1.0

They pointed out the smallest little scratches and dents that we didn't even do. We were very careful with the truck. Luckily I got the insurance or they would have charged me $667 which is insane. They also charged me a $5 cleaning fee when the truck was left in the exact condition that I received it.

Kaiden B 
Rating:
2.0

I was charged for cleaning service when I did a sweep and left the truck clean and tidy.

Shahabudin M 
Rating:
3.0

Locatin is too far out of town

Alwyn G 
Rating:
1.0

It is very expensive

ViDuy V 
Rating:
5.0

Perfect as always

Robert M 
Rating:
2.0

Honestly, there needs to be friendlier more cheerful people there. I felt like I was annoying them by renting a truck.

SARAH C 
Rating:
5.0

nothing keep up the good work and excellent service thanks

Jerrold D 
Rating:
5.0

Awesome experience. I rented a trailer for an important move. The trailer was in great shape and the people were very friendly and helpful.

Jordan S 
Rating:
5.0

Maple City Mini Storage is one of the best locations for any U-Haul needs. The staff will do whatever it takes to make you happy with your U-Haul needs.

Robert M 
Rating:
5.0

The Vehicle Hauler I Rented Is Very Well Engineered, It Tows Perfectly And Well Balanced. Quite Easy To Secure Your Load. The Agent Was Very Helpful And Made Towing A Breeze!!!!!!!!!!

DANIEL M 
Rating:
5.0

It was great dropping off the trailer. They were so friendly and welcoming.

Brian J 
Rating:
5.0

Jacklyn was timely in responding, detailed in giving info, patient with queries. Excellent work.

CESARE P 
Rating:
2.0

Customer did not leave a comment.

Alexes D 
Rating:
4.0

Customer did not leave a comment.

Chris G 
Rating:
5.0

Great owner. Helped us with everything- highly recommend!!

Martin I 
Rating:
5.0

Richard was great, and very friendly. Excellent customer service and we will be back if we need to rent again

CATHY T 
Rating:
5.0

Customer did not leave a comment.

Peter D 
Rating:
5.0

Customer did not leave a comment.

Todd T 
Rating:
5.0

The drop off using the online portal didn't work and I had to call in to complete my drop off which was super frustrating, but the gal on the phone was amazing and helped me out so quickly!

chantal k 
Rating:
5.0

I don't know what could be improved. Great service and equipment, at a very reasonable price.

John D 
Rating:
5.0

Customer did not leave a comment.

Anne L 
Rating:
4.0

Very helpful and well staffed

Bryan L 
Rating:
5.0

As good as always. I have not had a bad experience at this location.

Robert M 
Rating:
5.0

Customer did not leave a comment.

George C 
Rating:
5.0

Customer did not leave a comment.

Gerry S 
Rating:
5.0

Customer did not leave a comment.

Harold R 
Rating:
5.0

Same as always, the staff go above and beyond to make you happy with your rental. They will do what ever it takes to make sure that you have what you need and that your U-Haul experience was joyful.

Rob M 
Rating:
5.0

Staff were excellent and extremely efficient! They make the process so flawless!

Paul R 
Rating:
5.0

I highly recommend this U-Haul location for your needs. The staff go above and beyond to help.

Rob M 
Rating:
3.0

Customer did not leave a comment.

Kathryn W 
Rating:
5.0

Best place in Chatham, Ontario for your U-Haul needs. The staff at Maple City Mini Storage are friendly, helpful and will do what it takes to make you happy.

Rob M 
Rating:
5.0

Customer did not leave a comment.

Sara S 
No reviews have been submitted for this location.

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