Didnt have truck at reserved location and proceeded to have me travel to multiple locations to get all the equipment needed. When the reservation said they’d be all at the same location
Robert C
Customer Reviews for MaranaAZsolar
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
So I booked the vehicle at the location on Tangerine, even received an email to pick it up there. We got there, the person was rude and told us that we did not have a reservation and we needed to go to the other location far away from where we were going to pick up the vehicle. This was extremely inconvenient and caused up to put more miles on the trip than planned. Very disappointing. In addition the vehicle driver side door would not close properly and the the ride was very shaky/ bumpy. We were transporting item that could have been damaged. This is so unusual for your company. Hopefully our next experience will be better, but we will never go back to the location on Tangerine.
Valerie PGreat customer service as always. Thank you for taking care of your customers. Love the location with great access in and and out.
ALDO BThe lady who rented us the truck was very personable and friendly. She was hard to find. It's not clear where you're supposed to go, as the office is behind a bunch of sheds. When I returned the truck, she only spoke to me on a security camera. It just seems odd.
WILLIAM PExcellent customer service and an overall smooth experience. Conveniently located in Old Town Marana, making it easy to access. Highly recommend!
Aimee WVictoria was extremely helpful and provided excellent customer service. She made this stressful time easier for us.
Guy QVictoria was both efficient and knowledgeable. We received information which was new and helpful to us. She was very pleasant and professional. We will definitely go there again.
ROBERT FGreat customer service and Reliable equipment
EDSON ETruck ran well. It had no cruise control for the 1800 mile trip I did. Also, the hitch ball is 2" and not changeable. It did have a receiver slot so I used that for the 2 5/16" ball needed
NORMAN BShe was so nice and very efficient and I could tell she has done this for many Customers before me! The experience could not have been any easier for me! I highly recommend this location for your U-Haul needs!
STEVEN MThe associate at your 13881 N. Casa Granada Hwy location was very helpful and courteous. I seen nothing that needed improvement
NANCY FGetting the truck was an easy thing to do. The lady was super nice! Attaching the trailer to the truck was somewhat difficult because of the several large potholes.
ANGELA LThis is a great place to rent from, very fast polite and clean. A+++
JASON BAwesome people
CHARLES COutstanding customer service from Viktoria & David Hair
KEVIN MFor a small rural location, it was professionally run and was well maintained!!
Christopher CAll good
James LHelpful and pleasant to deal with. Picked up on completing my experience very well
Robert SThe employee answered via a ring or an operating system similar.
TRISTA BThe location is poorly lit for after hour drop-offs. There is a huge mud pit in the back that was swallowing a different customer's drop off of an actual moving truck. The area was very scarey honestly I did not feel safe and would not use it again. A gentleman did appear during my drop off claiming to be employed by uhaul. It made a already nerve racking situation worse considering it was midnight and pick dark. But he was friendly and provided insight on where to leave the trailer safely considering the massive mud pit.
TONICA JJust dropped it off. Only spoke to the personnel on the phone.
REBECCA DGreat service great team
Neil WThe owners are very kind and helpful - really care about the customer. I will be going back anytime I need U-haul in the future
DAVID HThe movers at my drop off location were great. Joe was responsive, punctual, and knowledgeable. Highly recommend for future jobs.
Trevor PMade an appointment 3 months in advance and called the day before to be told we now needed to drive to Marana AZ as the original location had over booked and didn’t have a truck.
Kathryn KVictoria was great. I highly recommend this location. Zero complaints.
Rusty MTalk to Yanna ( I hope I spelled her name correctly) she was super. She knew her stuff, and made the rental that much easier. She even came in early the next day, so I could pick up my rental. This was a positive experience, and trouble free...++++
David WWas very happy great customer service
Anthony MThe whole experience was great. The couple that run the operation were very personable and friendly. I would most definitely recommend them and use them in the future . Randy Lackner.
randy lThe truck was top notch. Super clean and got great gas mileage. Customer service was also on point. Responsive, helpful and didn’t act inconvenienced to assist. We will be renting from this location again if the need ever arises.
LINDSEY BU-Haul representative was amazing, friendly, professional and thorough. Great location, easy access and great selection of vehicles and trailers. The rental process was handled quickly and secure.
Anna MGreatest customer service, great communication and very professional, it can't be any better. Definitely I will recommend this place.
JOSE BGreat experience as always.
Grant SMake website user friendly. I found it a little difficult to get through to make changes and update
Paulette CExcellent service, very attentive and friendly
Jesus EThe individual that helped me had a medical family emergency and still helped me out with my online check out. I felt bad because I know they were having problems but they still helped me. Hope all went well for them
Shawn MVery professional and helpful.
Gregory RGreat experience with renting a trailer here. The owners were very nice, professional and helpful!
Lisa SThe young lady that helped me was very professional, knowledgeable and caring. She made this rental experience a very pleasurable one. Great asset to U-Haul. Thank you.
Ron AI was charge for an extra day which i understand but it was only returned under 2 hours past the 24 hr I don’t agree with that. So 39.95 was charge again for keeping it barely under 2 hours over. I’ve rented with U-Haul before and never have I been charge for being a little late. I’m not happy about that. If it would have been like 4 hours than I could see the extra charge but not for an 1hr and in a half.
TAMMY WTell them how to open the back of the truck and what some of the knobs are on the dash.
Deborah SMy experience renting from MaranaAZsolar was top notch. Picking up the truck was easy and the staff was smooth and professional. They helped me extend my rental by a day with no problems. The truly excellent part was the high-quality service they provided when I returned the truck--thank you!
JONATHAN PSuper friendly and helpful staff. Will definitely rent from again!
Carolyn CThanks, perfect
ROGER BThe owners were very helpful and friendly.
ROGER BCustomer service was excellent. Best experience that I’ve ever had at U-Haul !!
DAVID HGood service but very expensive!
David PI returned the truck on a Sunday and the place was closed, I called them and the owners came over right away. They were very helpful and attentive.
Jesus F