This rating has nothing to do with the actual pickup location as it is the rating for the process. When I made my reservation I selected a location and truck size that I needed. The location I selected was the one closest to my moving location. A few days before my move I was told there were no 20 foot U-Haul trucks available in all of Tucson and that I had to change locations, which was 10 minutes away from my preferred location, to get a 26 foot truck. As I’m driving to pick up my newly assigned rental truck I received a phone call advising that my truck was not available due to a battery issue and was sent even further away. I will say that my 3rd and final location was very accommodating after I let the owner know of my frustration. He did have a 20 foot truck available which in the end did work out for me. I will give this location and the owner a 5 star rating, but the process from U-Haul gets a 1 star poor rating.
DENNIS D
MaranaAZsolar
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Marana, AZ 85653
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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As soon as I got where I needed to load, the rollup door no longer worked. I was sent to a location 30min away to get a different trailer. The employees were great, but the location was a petting zoo with no air conditioning. Then when I got cross country, the tire blew out on a different trailer I was given. I was glad to get it turned in before more things happened. It seems UHaul trailers are not maintained until there is an issue.
Barry BThey were very friendly and helpful getting our equipment. They communicated well.
ELIZABETH BA little tighter on the size of the lot, but still very manageable.
Adam BThe staff was VERY friendly!! They understood that moving is stressful and chaotic! They made the entire process stress free!! They were available when we had questions, or when we needed to make changes to the reservation. I would highly recommend!!
Jenni A