Customer Reviews for Marina U Store

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Marina U Store

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

James G.
Rating:

I really can't think of anything. Maria was very helpful, made sure that everything was clear and made the rental a pleasure.

Lori H.
Rating:

Customer did not leave a comment.

Angela L.
Rating:

Customer did not leave a comment.

Erie C.
Rating:

Have more trucks available and later closing times

Navid S.
Rating:

The fuel was not correctly recorded on paper . I noticed it late . I was charged 10$ extra.

Holly N.
Rating:

Maria was amazing! Give her a raise!

ROY W.
Rating:

Customer did not leave a comment.

Dung Van H.
Rating:

Customer did not leave a comment.

Adrian S.
Rating:

Customer did not leave a comment.

Steven D.
Rating:

The staff were excellent, helpful, courteous, professional.

Saulo C.
Rating:

Customer did not leave a comment.

Michael K.
Rating:

Maria was a pleasure to work with

Mary G.
Rating:

Customer did not leave a comment.

Sheila R.
Rating:

The lady at the Marina U-Store gave us excellent customer service. She was pleasant, knowledgeable and very helpful. The only thing to improve would be the U-Haul website. Not user friendly.

Shaina Lee S.
Rating:

Marie is INCREDIBLE! she is fast efficient and professional

Antoinette T.
Rating:

No improvement is necessary ! Marie is absolutely the best, most personable and proficient person to work with! It’s always a pleasure thank you so much !

William B.
Rating:

just a perfect location for pick up and drop off for us moving our son into his condo at cal state Monterey.

Tom D.
Rating:

Customer did not leave a comment.

Jim H.
Rating:

Customer did not leave a comment.

angelia T.
Rating:

Website said that the location had an dolly. When we went to pick up the truck and the dolly the location said they did not have one. Not the location fault. Wish uhaul website actually had what locations have and what they don't have to prevent issues like this.

Maria Clariza V.
Rating:

Customer did not leave a comment.

Erica B.
Rating:

The prior renter left food in the cab section. It would be nice if it had been removed.

RYAN P.
Rating:

Customer did not leave a comment.

richard S.
Rating:

Customer did not leave a comment.

Oleg K.
Rating:

Customer did not leave a comment.

VALERIE P.
Rating:

N/A

Matthew H.
Rating:

Clare is an amazing employee, she made my experience fenominal! Excellent service!!!

alexander P.
Rating:

The lady in the office was very rude and had an attitude when we picked and dropped off when she asked for the key to the truck to check the gas i gave her the key and causally told her the truck was unlocked she then shoved the key in my face and said i need to check the gas very rude and disrespectful.

daniel W.
Rating:

Customer did not leave a comment.

Betty R.
Rating:

Customer did not leave a comment.

judith S.
Rating:

Customer did not leave a comment.

Cynthia F.
Rating:

Customer did not leave a comment.

Talitha L.
Rating:

Excellent service, especially from Carla. The only downside is that they don't have any supplies on hand, and that wasn't listed on the website, but other than that it was a great experience.

Laura K.
Rating:

Karla is awesome!! The service here is great and hassle free!!!

shaun B.
Rating:

the counter person, carla was exceptionally friendly and accommodating.

Aaron D.
Rating:

Customer did not leave a comment.

William B.
Rating:

The Front desk staff was easy going and understanding.

carl J.
Rating:

Customer did not leave a comment.

Kelley C.
Rating:

Customer did not leave a comment.

ALLEN T.
Rating:

This location had business hours posted from 10:00am to 5:00pm. The employee was not available at 10:15am and until the time posted that was posted on the door to return at 10:30am. We made an agreement to return at 3:00pm the same day but got there at 2:15, no one was in the office. We returned at 3:00pm and there was still no one in the office. I feel that if you have business hours posted, you should be open during those business times. It just isn’t good customer service to be inconsistent with your business operation hours, in my opinion.

Yon M.
Rating:

Manager did a great job! Looking forward to next time!

James S.
Rating:

Van was very dirty but ran well

JANINE W.
Rating:

Make sure it is staffed. Nobody showed up for work morning of drop-off. Waited 30 minutes, along with other customers. Finally went back home. Someone showed up 2 hours later, but when asked that they credit some mileage since had to return home and come back, person said they couldn't help me because they didn't know how. Not acceptable. Very poor customer service.

Michael M.
Rating:

Great job! Thanks!

TIFFANY S.
Rating:

I had originally reserved a 10 foot truck. When I called yesterday morning to see if it was ready to go the gal informed me that they didn't have any of the 10 foot trucks at their location. I called another location nearby and no one answered the phone during business hours. I was able to obtain a 9 foot van and got the job done. However with the truck that I had originally ordered I probably could've save one trip.

Caren M.
Rating:

The lady at the front was really great. The only issue that came up was that this facility doesn't carry dollies or moving blankets that were offered on the Uhaul website but that wasn't her fault. She was able to take those off the bill without issue. Great customer service.

James B.
Rating:

Customer did not leave a comment.

Andre B.
Rating:

This is my second time renting from here and it was the second time I was helped by the wonderful staff. No problems with the rental. Friendly and super speedy.

KURT N.
Rating:

Thanks Kurt??

Stacie A.
Rating:

Customer did not leave a comment.

evelyn T.
Rating:

Customer did not leave a comment.

Alan M.
Rating:

1st U-Haul rental in 29 years since poor experience at Fremont, CA facility (grade F). Everything went well this time and equipment worked as expected. Thanks...

khristine B.
Rating:

Both people I worked with were very friendly , helpful & professional

Nicholas S.
Rating:

Customer did not leave a comment.

al P.
Rating:

Good service, friendly attendant. Free coffee would have been great. There may have been but I did not get told it was available. I will be back if needed. Thanks.

Laura K.
Rating:

The rental was ready and the young lady at the desk was great!

KATHERIN J.
Rating:

When we reserved this U haul, we were told that the price would be about $540. Instead, my credit card was charged over $800. Clearly there is a lack of integrity here. We will never use U Haul again, and will certainly write a Yelp! review sharing our negative experience with others in our community to keep them from experiencing the same.

THE FRIENDS OF T L.
Rating:

You changed my reservation from 3pm to 5 pm and I needed it at 3pm. I was lucky the facility had a truck available for me.

Gerald 1.
Rating:

Customer did not leave a comment.

Delbert C.
Rating:

Location did not have reservation that had been confirmed on-line. No vans available as requested in reservation. Had to rent larger truck at higher rate. Manager had difficulty with computer system. Disappointing.

Lorene S.
Rating:

Good Service, truck was there waiting for us. Very friendly and helpful.

Carol C.
Rating:

Francis us amazing...quick and professional

DENNIS R.
Rating:

Customer did not leave a comment.

Lee R.
Rating:

Driver side mirror wobbled when cornering. We tightened it so it's now stabilized.

Samuel F.
Rating:

Marina U store is always my preferred location if I need to rent u-haul. The lady at the front desk is very polite, accommodating and friendly.

nadir R.
Rating:

Customer did not leave a comment.

joseph C.
Rating:

Customer did not leave a comment.

donna M.
Rating:

The ladies at the Marina location were fabulous. Polite...friendly...and very welcoming.

Manuel M.
Rating:

Customer did not leave a comment.

allison G.
Rating:

The facility is very professional and has very helpful and friendly employees

Garren F.
Rating:

Review charges and contract and provide copy in advance (I asked for one but told there wasn't one) so no questions upon settlement/return of rental.

DANIEL T.
Rating:

Mileage charge of $1.49 was expensive for 10' truck.

ellen S.
Rating:

Customer did not leave a comment.

guy L.
Rating:

Superb customer support. The very best!

Cesar M.
Rating:

The staff was very friendly and helpful. Awesome customer service!

Phillip A.
Rating:

Personnel at this site were a life saver. They were able to meet my needs and saved me a lot of time and effort. I appreciate their assistance.

William G.
Rating:

Advise renter in advance about new cap less gas tank location on new cargo vans

Michael L.
Rating:

I thought my service person was polite and caring. She gave great service like i would if i was behind the counter. Vehicle was not necessarlily the cleanest but the service made up for it.

Kelley W.
Rating:

Customer did not leave a comment.

SHANNA S.
Rating:

Customer did not leave a comment.

Henry H.
Rating:

Customer did not leave a comment.

James S.
Rating:

Customer did not leave a comment.

Christina M.
Rating:

Customer did not leave a comment.

ANDRE B.
Rating:

Customer did not leave a comment.

Sheena D.
Rating:

Customer did not leave a comment.

Cassandra M.
Rating:

The van I rented was a little smelly and there was dog hair all over the seats...I'm pretty laid back so it didn't really bother me and this way I wasn't too worried about bringing it back pristine BUT this could be a huge issue for other renters.

Sheena D.
Rating:

Much easier to deal with the rep's here! Will continue to use them as much as possible. - sd

Citlali S.
Rating:

Customer did not leave a comment.

CANDICE M.
Rating:

My experience at the marina storge location was very satisfying.The lady working there was very nice and helpful with us renting a truck today I give her a 5star, The only problem we had this morning was on the uhaul website they messed up and sent us to Ord market Inc which there we were having to wait a very long time just to get the managers attention waiting to pick the truck, he was very rude and unfriendly saying well i don't know why they would send you here I don't even have that size truck here and we were just trying to get our morning started on time.

rogers W.
Rating:

Love the Staff! They were great!! So glad to get back in the area! Will use the facility again!

Paula W.
Rating:

very friendly staff, everything was great!

CSABA N.
Rating:

Please note that the truck was dirty, with a piece of a pickle in a truck. Also none of the supplies i reserved were available. Truck should be checked before assigning to a next customer. On january 5th waited for more then an hour for emergency help due to a flat tire. The person showed up withour any tools, had to call back uhaul and wait for another person with tools. This is not acceptable! Please investigate and i would like to receive a reimbursement for my lost time and emotional distress. Thanks

HENRY H.
Rating:

Customer did not leave a comment.

Luis G.
Rating:

An onsite dumpster would be great!

Jenny H.
Rating:

Customer did not leave a comment.

JONATHAN K.
Rating:

Customer did not leave a comment.

Luis G.
Rating:

Better explain the operation of the vehicle, maybe go out with the customer to demonstrate best fuel economy practises.

william P.
Rating:

Customer did not leave a comment.

moursha L.
Rating:

Customer did not leave a comment.

emily Z.
Rating:

truck was very dirty. I was moving a bed and mattress so it would be nice if the bed had been clean

No reviews have been submitted for this location.

Back
To Top