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MICHAEL T
Customer Reviews for Marina U Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Penny WNothing. Perfect transaction
Tiffany SCustomer service was excellent!
Diona HThe front desk attendant was very nice and provided all the necessary information about our rental. So helpful and very positive.
CELIA SVery nice lady to deal with and the van ran great and was clean. Easy transaction.
BRADLEY Lso easy affordable to used and you can't leave unsatisfied there.
VILIAMI TThe lady who runs this location is amazing. I believe her name is Maria and she is always helpful, friendly and knowledgeable. Whether it’s my storage or Uhaul needs, this is where I go and she is the person I trust!
Jennifer AMarie is the best! You’re great hands with her!
SANDRA RMaria was great!
Lucretia JCustomer service was amazing! We hd a last minute scheduling issue come up and customer service was responsive and accommodating.
Quinton RBEST!!!
James KVanessa made it easy. Thank you!
Christopher TThese folks are GREAT!
John WThe woman in the front with AMAZING!!!! On Sunday Afternoon almost the end of her Shift She was able to get me into a U-Haul after another location canceled on me two times in a row . She was able to get me in & out on such short term notice. provided EXCELLENT customer service skills . I really appreciate her taking her time explaining the rental procedure. I hope she understands what a HUGE help she was.
Sergio Hthere was nothing to be improve it was Excellent 👍🏼
Viliami THave more type of trucks maybe
Adam EThe staff-Marie is very pleasant and helpful.
Marlo MThank you Marie for all your help and connecting with moving help, greatly appreciate your service and will be back next time I need to move!
Kathleen AA very good experience,affordable & convenient.. Good People
Eugene PYou already cover it all. Keep on smile and served with care.
Jerry AMarie was great, we even had a few laughs about life. Super convenient location.
ROLAND BFront Desk Receptionist Marie very rude. Not customer friendly whatsoever.. U- Haul Van had warning light on. Indicating tire pressure was low, which caused concern for me. Marie replied “It’s ok don’t worry about it”. Last but not least Marie stated I would receive a email for my receipt. I responded thank-you. I sat outside several minutes waiting for it to come through. Marie never sent it. I then went in to let her know there was no email sent, but my checking account alerted me of the transaction. In case Marie would try to adjust the final payment owed. My honest opinion is Marie is in the wrong field of work. She doesn’t like her job , and keeping her greeeting customers and working with customers will cause more bad reviews for the Marina Reservation Location. A lot of people don’t take the time out to respond to reviews, but i do. Respectfully Sharon Peet.
SHARON PEverytime we've had to use this location they were available and also allowed us to extend our time. Carmen and Vanessa have great customer service. Thanks for always being so flexible with us.
Jessica DMarie was very professional and provided excellent customer service. The only drawback to this location is the limited availability of vehicles.
RICHARD ZNothing. The service was Top Tier.
Rafael DGreat customer service, but no digital pickup. My reservation was for 9:30 for digital pickup but the shop doesn’t open until ten.
Courtney NPolite staff, superb service and, quick process. Our family was very appreciative. Thank you.
Danielle AThank you very much Marie!
Raquel ZThe lady at the Reservation Rd. Marina CA location was so helpful and made our rental experience great! 2/15 10:00-2:00
Lisa DStay the same
Don BMarie was super. Kind, friendly, cheerful, and helpful. 10 out of 10 :-)
John WCustomer service representative was excellent and helpful
Christina EGreat customer service.
Catalina HMarie was Fantastic that there is nothing that can be improved.
Mark MLady at the front was super nice and helpful. No hassle and got me set up nicely. (Sorry I forgot her name unfortunately)
Pedro BAll good!
Andrew LMarie is personable and very efficient. She is amazing at all she does in the business. It is clear she cares about customer service.
Lynn BMarie was great. She gave me a courtesy call for pickup and stayed 30 min late on a Saturday so I could drop off the truck without paying for another day. She went above and beyond.
Sarah RThe staff was efficient and sweet.
Susan HFront desk was very friendly and super easy to talk to!
Cindy AI think the only way to improve the customer experience is to have more trucks. I know it's a small location but one or two more trucks would be nice. The lady that help me at the front desk named Marie was very helpful.
Kenneth MI don't know if you can do anything to improve your customer service. The lady that was working at the counter named Maria was very professional and on the ball. Thank you U-Haul for an excellent experience. And thanks to Maria for making it easy.
Kenneth MEasy. Quick friendly
Ana ROutstanding customer service from employee.
CHARLES GVery friendly staff
KATELYN KI could not keep uhaul as long as i wanted. They close at 4 pm and no night drop. I spent 123$ for a truck for four hours. I was disappointed in this
john sNothing really. Marie was thorough and fantastic! If I ever need U-Haul again I will definitely go back to her. I will tell others about Marie’s knowledge, professionalism and her ability to thoroughly communicate with her customers. She must be commended for a job very well done😊. I’m a happy customer.
Loren DI've rented from this location before and received the exact same service, EXCELLENT! I have no complaints, only compliments for Ms. Marie. She's wonderful and really cares about her customers. Great personality and knows her stiff
ERIKA DNothing at all. Please keep Ms. Marie there. She is THE BEST! Kindest and most helpful person you can ask for.
Erika DNo improvement needed. The representative at the desk was awesome. She was very kind, helpful and friendly. I hope she's there when I make a reservation again.
Erika DThe woman at the desk at 2:00pm 10/30 made the whole process friendly yet expedient.
Blake VI have utilized uhaul and this storage company before. Marie so great so professional and caring. It made it all so easy. 5 stars and I will recommend her and you
JANA YGreat service! Very helpful.
ANDREA FNothing I can think of at this time. "Marie" and everyone else I had contact with went the extra mile to accommodate my needs, including making multiple changes for me. Highly recommended!
Lenard HMarie at the store was incredible - I had to extend by a day, and they made pick up and return so easy. She is very professional, and super nice. I was lucky enough to get a virtually brand new van so I would say don't change a thing.
SCOTT MMarie was great!
AMBER ENice and friendly staff.
ANDREW PExcellent customer service!
Daniel FThe manager was exceptionally nice; great service.
Roderick SVery friendly front desk representative. Great experience.
Elesha L