The agent was very knowledgeable, friendly and helpful.
Bob Wood
Customer Reviews for Marion Lumber Co
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Gale was very informative and helpful!
MIKE THORNEVery good people to deal with
JEFF CABLEDropped off after hours, no personnel was there.
Lisa BarnumAwesome job Gail.... Thx.
CRAIG BELLVILLEFriendly and very helpful group of people
ANTHONEY DUNCANThe rental at Marion Lumber went off without a hitch. Having used several rental truck companies over 40 years I have a few comparisons. This was the best experience with truck rental to date by far!
Edward BogertJust keep up the good work.
robert mosherMarion Lumber was my 2nd pickup location. I dealt directly with the owner of the business, and despite the false start I had that day, he was very accommodating and set me up with the equipment I reserved. My original location for pickup was Universal Rent It All in Cadillac. When I arrived there at the 9am pickup time, an employee began to process my reservation. At roughly the same time, the owner took a phone call from a renter, and approved a return of some equipment for later that day, despite only being scheduled to be open from 9am to 10am. When the employee finished taking my info, and was linking my reservation to a location asset, it was discovered the equipment being returned later was my trailer. The U-Haul national office was blamed by the location owner, citing a 12pm return on the trailer was not unexpected and planned for all along, and that the national office sent me to their location knowing there wasn't a trailer available to rent at 9am. I found the whole experience with Universal Rent It All to be dishonest and not genuine. I would not recommend renting any U-Haul equipment if they or their sister location, Universal Rent To Own, are the local agents involved in the transaction.
Thomas MocklerIt was out of windshield solvent and not swept out.
Lawrence RichardsonNone. Thank you for helping me out. Lonette Croff
Lonnette CroffAll was good
KIM JESSUPYou’re good
benjamin NEWThese guys go out of their way to make sure they have what you need on time.
Rena CaseyExtremely helpful and friendly staff
Jon PhillipsLove our lumber company in Marion. Good people and great service.
Rena CaseyNot our chosen location
Michelle RauI just wish we didnt have to drive three towns away to pick it up! otherwise, all went well 🙂
Tina ShetenhelmExcellent very friendly
TRACY DAMPIER-TUTTLENothing Gale is wonderful and easy to work with
BARBARA CARRI ordered a dolly and blankets and was charged for them but didn't get them in my pick up.
Jared RenshawVery friendly and easy to drop off.
victoria crostonThe gentleman that helped me in store was respectful and a delight. Has a great sense of downhome humor. It was great service!
Jacqueline RyalGood "down home" sevice. Convenient location for rural customers.
Linda ElsroadGreat service from the staff at Marion Lumber Yard!
John ShoafTried to rent in Houghton Lake Mi waited for 2 days for a call back and nothing.
Joshua KrokNot a thing.
Paul KamphuisGreat customer service and an easy place to drop off the truck and trailer.
Thomas LutkeQuick friendly, Gail treated me like an old friend!
PETER ASHBYThe only improvement for me would be to find a truck closer to my location in Gladwin
don masselliNo need.
Paul KamphuisThe whole experience was the best it could be. The owner of the lumberyard was terrific and explained everything perfectly also the price was just right for my needs thank you
CHAD NEHMURGreat service, will recommend highly.
Kathy RosenquistMarion Lumber Yard is a great place to do business. Knowledgeable staff that deals with you honestly and doesn't try to sell you things you don't need to extract more money from you. Item worked exactly as described, with no problems.
JUDITH ALLENNo need to improve .
Paul KamphuisMarion Lumber fellas are nice guys and very helpful, with a good sense of humor! I will recommend this place to everyone! Thanks again Marion Lumber!
marilyn watrousVery good experience. No issues with the trailer.
GARY MINCEKtrip was uneventful and drop off was easy and smooth
DAVID RACINEI was required to sign the damage and fuel amount paperwork before I was allowed to check for myself. It turned out it did not have half tank of gas as stated, but I still had to return truck with half, and I did.
Lyla MannExcellent staff and service!
CRAIG THORNTONNothing everything went smoothly
chris castleReally great service at both ends and I was pleasantly surprised at the newness of the truck.
JOHN DUANEI am satisfied with UHaul every time I elicit their services. Marion UHaul and Lumber is an excellent location to do service with. They have very courtious and knowledgeable staff.
TRAVIS MORSEmarion lumber was the only location that knew the product and sold the product. pleasure to deal with them. other area stores did not answer the phone, or did not know the product. losing root's service was a big loss in 49651 area code.
james guest