Customer Reviews for Mario's Auto Repair LLC
(U-Haul Neighborhood Dealer)

61 reviews

3204 Perkiomen Ave   Reading, PA 19606

(484) 334-2134

Location Hours

  • Mon-Thur: 4 pm - 8 pm
  • Fri-Sat: 8 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(484) 334-2134

3204 Perkiomen Ave
Reading, PA 19606

Services at this Location:

Location Hours

  • Mon-Thur: 4 pm - 8 pm
  • Fri-Sat: 8 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

STACEY R. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Mario is super helpful and made the progress easy

SHANE P. 
Rating:
5.0

Very friendly service, check in was very fast. Truck was well maintained.

Kevin S. 
Rating:
5.0

Thank you everything went well

SAUNDRA LEE Z. 
Rating:
5.0

Extremely flexible

matt D. 
Rating:
5.0

The truck was perfect. The service was fantastic. It's was a very efficient process at pick up. Highly recommend.

Tammy G. 
Rating:
3.0

Pros: Quick and easy drop off. Cons: The location is on a busy highway and I wasn't sure that there were employees on duty when I approached the building.

ANDREW K. 
Rating:
4.0

We had a very poor experience with reserving our truck as I was requested for another location and the truck never showed up. We ended up picking it up here, and despite being after hours, the owner of this location went above and beyond and was extremely helpful!

Caskie C. 
Rating:
5.0

Keep the same professionalism as l experienced on my first time.

Maria A. 
Rating:
3.0

Make sure if the mode of rental for a particular location is only available via truck share. When I arrived at my location, the owner was not there and it was very confusing trying to figure out exactly how I was supposed to complete my rental. However, when I did have to call the customer service line, the service was absolutely AMAZING. I spoke to John, who was super helpful and patient throughout the process, and made sure everything was completely clarified with me before proceeding which I really appreciated.

Jewelyn F. 
Rating:
5.0

Mario did an exceptional job assuring that the entire rental process was as pleasurable as possible.

Michael H. 
Rating:
5.0

Great employees in the location

Luis I. 
Rating:
1.0

Lower your prices and make parking easier. Paid way too much and put gas in the car for it to charge me 20$ more than I was originally told.

Courtney G. 
Rating:
5.0

Customer did not leave a comment.

Everett S. 
Rating:
5.0

Customer did not leave a comment.

lori M. 
Rating:
5.0

Customer did not leave a comment.

Mung San L. 
Rating:
5.0

I always rent igual through Mario he is amazing and very friendly. I will continue to rent my igual through him.

Oscar C. 
Rating:
2.0

While Mario was very friendly, it took us 40 minutes to complete the process in order to get the keys and take the truck. That was AFTER we had reserved the truck in person earlier in the day.

Jeffrey H. 
Rating:
5.0

Fast service, rental procedure is streamlined and quick. Would rent from again. Thank you!

Mark F. 
Rating:
5.0

Customer did not leave a comment.

Ian K. 
Rating:
2.0

Place was closed and had to jump through hoops to get truck. Although the guy that walked me through it helped This station should not be a uhaul rental site. Hrs conflict with rental

Ralph R. 
Rating:
5.0

MARIO WAS VERY KIND, VERY HELPFUL, VERY PROFESSIONAL. GOD BLESS MARIO !

Joseph S. 
Rating:
4.0

Customer did not leave a comment.

Patrick K. 
Rating:
5.0

Great customer service and very timely and professional, made it easy.

Emanuel R. 
Rating:
5.0

Nothing. Service perfect.

michael W. 
Rating:
5.0

Nothing everything was smooth and and no problems

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

Susan M. 
Rating:
5.0

Provide information that is noticeable. That if you are using the app to pick up or drop off a vehicle. That you missed going to send location if it is during business hours. I wasted a whole hour trying to connect to the app. Because I wasn't aware that I had to go inside when the business was open.

Michael S. 
Rating:
5.0

Mario was very professional, courteous and informative. His was thorough and still got me in and out with my rental in a reasonable amount of time. I will definitely recommend his location to my friends and associates.

Lyndsey L. 
Rating:
5.0

Customer did not leave a comment.

Jerry S. 
Rating:
5.0

Thought they were going to inspect the truck when I dropped it off. I guess they were busy.

JANINE T. 
Rating:
1.0

I recieved additional charges that I have no idea what's it for. I took the truck back clean, gas where I got it and use less miles than I said I would so why I got additional charges and not a refund?

Godfrey S. 
Rating:
5.0

Customer did not leave a comment.

Jon H. 
Rating:
5.0

Mario was friendly, helping to answer questions I had. Clean and good running truck. Thanks for the opportunity to rent so close to home.

David B. 
Rating:
2.0

Representative was not available. They were out at another employment location. instructions on where and how to leave the vehicle were not well defined.

jim B. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
1.0

My reservation was to be at Amity Self Storage for a 10' truck for $19.95 and $.79/ per mile for pick up on 8/5. About an hour after I made the reservation I was contacted by uhaul and told that the equipment was not available at my chosen location, which is less than 1.5 miles from my residence. I was told my reservation could be met on 8/4 rather than 8/5, and I could pick up at the uhaul store at Mario's garage which is about 10 miles from my home. I agreed, as I was moving and needed the truck. When I got to the pick up location I walked into a small office where 2 children in filthy clothing were standing on furniture and watching cartoons at a volume too loud for a business setting. The children tried to tell me, in broken English, that there was no adult there. However, a woman popped up from behind the counter and acted quite surprised when I told her I had a 3PM reservation for the one uhaul truck on their lot. Her young daughter grabbed the woman's cell phone and called someone about the reservation. They argued when the daughter resisted handing her the phone and once the child handed the phone to the adult, a brief conversation in Spanish occurred, then the woman handed me her phone. The person on the other end of the phone call was also very surprised to learn I had a reservation for 3pm. He said he could be there by 330-345. I said I'd be back at 4. I returned a little before 4 pm and rented the truck with no issue. Today I received my final bill and noted I was charged $.99 per mile. No one notified me that I was getting a higher per mile rate. Not the woman from uhaul that I spoke with when changing my reservation, nor the operator at the garage where I got the truck. The location I was switched to was 10 miles from my house. That's $20 plus tax in miles I wouldn't have had if the equipment had been available at the location I requested. The renting experience was a trial and the final cost was a surprise.

Allisan R. 
Rating:
5.0

Very friendly even though the u-haul software was being updated as I was reserving my unit. He was calm and very apologetic for any delays in software updating.

glenn F. 
Rating:
4.0

Customer did not leave a comment.

Marci F. 
Rating:
3.0

Customer did not leave a comment.

Todd O. 
Rating:
1.0

Reserved a 15ft truck and it had a flat tire. Had to settle for a 10ft truck. Not happy as relocated and was initially told since I had an out of state DL I was not able to rent a uhaul but I was because the person did not know how to use the system. I should get a refund. Overall experience miserable on top of the stress of moving. I hope someone of higher authority sees this and contacts for some type of reimbursement. Thank you.

Jason P. 
Rating:
5.0

Nothing

allen L. 
Rating:
4.0

Very accommodating. Perfect for our needs!

SUSAN D. 
Rating:
4.0

Charge less per mile.

daniel T. 
Rating:
3.0

Customer did not leave a comment.

Guiseppe B. 
Rating:
4.0

Customer did not leave a comment.

Daryl M. 
Rating:
2.0

Never using uhaul again. This location charged me .99 cents a mile. Uhaul needs a system where locations can't charge whatever they want for the miles. Another uhaul location charges .79 cent a mile please stop the price gouging

brian K. 
Rating:
5.0

Customer did not leave a comment.

Yolanda O. 
Rating:
5.0

Best service ever...i will definitely recommend this location to anyone, Mario was friendly and help me with all my needs... I can't thank him enough for all his service...

Rafael F. 
Rating:
3.0

Cab of truck had sticky coffee spill in cup holders. Windows were extremely dirty on the inside. Argument over the difference between 3/4 and 5/8. No true price match with competitors at same size truck if 26'.

Scott B. 
Rating:
4.0

Customer did not leave a comment.

Dianette S. 
Rating:
5.0

Customer did not leave a comment.

NETANYA D. 
Rating:
3.0

Customer did not leave a comment.

david K. 
Rating:
3.0

The guy was nice I rented it from but I received the truck with like no gas and no offer to fill it up! Thought that was very unprofessional!

alexandrie A. 
Rating:
5.0

Nothing

Rating:
5.0

Nothing I can suggest because everything went seamlessly

anthony W. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
5.0

Larry was awesome. I had a problem with my license and he was able to switch the driver info to a friend who helped me move. He even met us at Mario's before we picked up the truck to make sure the transaction went well. Mario was new with renting Uhaul, but I was glad he rented trucks as I lived down a few blocks and was able to walk to this location!

sage W. 
Rating:
4.0

Customer did not leave a comment.

charles K. 
Rating:
2.0

Owner did not understand the rental process. Had to check with others via the phone. It took over forty minutes to complete the rental agreement and he kept asking the same questions over and over.

Charles B. 
No reviews have been submitted for this location.

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