Customer Reviews for Mario's Auto Repair LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Mario's Auto Repair LLC

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Mark F. on

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Fast service, rental procedure is streamlined and quick. Would rent from again. Thank you!

Ian K. on

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Customer did not leave a comment.

Ralph R. on

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Place was closed and had to jump through hoops to get truck. Although the guy that walked me through it helped This station should not be a uhaul rental site. Hrs conflict with rental

Joseph S. on

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MARIO WAS VERY KIND, VERY HELPFUL, VERY PROFESSIONAL. GOD BLESS MARIO !

Patrick K. on

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Customer did not leave a comment.

Emanuel R. on

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Great customer service and very timely and professional, made it easy.

michael W. on

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Nothing. Service perfect.

Kenneth S. on

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Nothing everything was smooth and and no problems

Susan M. on

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Customer did not leave a comment.

Michael S. on

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Provide information that is noticeable. That if you are using the app to pick up or drop off a vehicle. That you missed going to send location if it is during business hours. I wasted a whole hour trying to connect to the app. Because I wasn’t aware that I had to go inside when the business was open.

Lyndsey L. on

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Mario was very professional, courteous and informative. His was thorough and still got me in and out with my rental in a reasonable amount of time. I will definitely recommend his location to my friends and associates.

Jerry S. on

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Customer did not leave a comment.

JANINE T. on

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Thought they were going to inspect the truck when I dropped it off. I guess they were busy.

Godfrey S. on

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I recieved additional charges that I have no idea what's it for. I took the truck back clean, gas where I got it and use less miles than I said I would so why I got additional charges and not a refund?

Jon H. on

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Customer did not leave a comment.

David B. on

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Mario was friendly, helping to answer questions I had. Clean and good running truck. Thanks for the opportunity to rent so close to home.

jim B. on

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Representative was not available. They were out at another employment location. instructions on where and how to leave the vehicle were not well defined.

John D. on

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Customer did not leave a comment.

Allisan R. on

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My reservation was to be at Amity Self Storage for a 10’ truck for $19.95 and $.79/ per mile for pick up on 8/5. About an hour after I made the reservation I was contacted by uhaul and told that the equipment was not available at my chosen location, which is less than 1.5 miles from my residence. I was told my reservation could be met on 8/4 rather than 8/5, and I could pick up at the uhaul store at Mario’s garage which is about 10 miles from my home. I agreed, as I was moving and needed the truck. When I got to the pick up location I walked into a small office where 2 children in filthy clothing were standing on furniture and watching cartoons at a volume too loud for a business setting. The children tried to tell me, in broken English, that there was no adult there. However, a woman popped up from behind the counter and acted quite surprised when I told her I had a 3PM reservation for the one uhaul truck on their lot. Her young daughter grabbed the woman’s cell phone and called someone about the reservation. They argued when the daughter resisted handing her the phone and once the child handed the phone to the adult, a brief conversation in Spanish occurred, then the woman handed me her phone. The person on the other end of the phone call was also very surprised to learn I had a reservation for 3pm. He said he could be there by 330-345. I said I’d be back at 4. I returned a little before 4 pm and rented the truck with no issue. Today I received my final bill and noted I was charged $.99 per mile. No one notified me that I was getting a higher per mile rate. Not the woman from uhaul that I spoke with when changing my reservation, nor the operator at the garage where I got the truck. The location I was switched to was 10 miles from my house. That’s $20 plus tax in miles I wouldn’t have had if the equipment had been available at the location I requested. The renting experience was a trial and the final cost was a surprise.

glenn F. on

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Very friendly even though the u-haul software was being updated as I was reserving my unit. He was calm and very apologetic for any delays in software updating.

Marci F. on

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Customer did not leave a comment.

Todd O. on

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Jason P. on

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Reserved a 15ft truck and it had a flat tire. Had to settle for a 10ft truck. Not happy as relocated and was initially told since I had an out of state DL I was not able to rent a uhaul but I was because the person did not know how to use the system. I should get a refund. Overall experience miserable on top of the stress of moving. I hope someone of higher authority sees this and contacts for some type of reimbursement. Thank you.

allen L. on

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Nothing

SUSAN D. on

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Very accommodating. Perfect for our needs!

daniel T. on

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Charge less per mile.

Guiseppe B. on

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Customer did not leave a comment.

Daryl M. on

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brian K. on

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Never using uhaul again. This location charged me .99 cents a mile. Uhaul needs a system where locations can’t charge whatever they want for the miles. Another uhaul location charges .79 cent a mile please stop the price gouging

Yolanda O. on

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Customer did not leave a comment.

Rafael F. on

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Best service ever...i will definitely recommend this location to anyone, Mario was friendly and help me with all my needs... I can't thank him enough for all his service...

Scott B. on

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Customer did not leave a comment.