My issue is with uhaul the company. My original pickup location was only a mile from my house but then it gets rebooted for a different location that was 7 miles in the opposite direction of where I was going with the truck. Since you have to pay for the miles this was an extra 14 miles that I had to pay for just to use the usual truck. Then they wanted me to pick it up a day early because the location where we picked up wanted to start work later in the day. Then didn't tell us anything about drop off, so when we did no one was there and wasn't aware of the drop box for the key. Not the greatest experience and from what I've heard from others who recently have used uhual their experience was the same so will never use this company again. Not that it probably makes a difference to you.
Stephanie T
Mario's Auto Repair LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Reading, PA 19606
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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This is the second time I paid for a hand truck and it wasn’t included with the truck. Consider adhering to the order when a customer adds additional items to the order. In addition, this time, it appeared that the owner of the location was not aware that I was scheduled to pick up the truck.
LISA LLet the customer know when you change the pickup site.
Steven MMobile check in takes too long with having to wait 10 minutes before an agent approves the pick up.
Joe RMario was great! Dropped by last minute on a Friday evening for an early Saturday morning rental. He was busy with an auto repair, but took the time to take care of me right away. Rental van was clean and in great shape. Highly recommend Mario!
david h