Customer Reviews for Marks Auto Repair

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Marks Auto Repair

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David R.
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The tow dolly was ready to pick up at 8am as I requested. It was in very good condition. The service rep processed the rental paperwork quickly and then showed me how to hitch it up to my tow vehicle. Then checked that the lights worked properly. The tow dolly worked perfectly for transporting my car to a new location. I returned the dolly to the rental location that evening. Everything worked out at a reasonable cost. No issues.

judy W.
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Customer did not leave a comment.

Todd L.
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Serena C.
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Lars V.
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Check for damage

Hunter H.
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Customer did not leave a comment.

Abdallah M.
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Employees were terrible disrespectful over the phone with personal concerns & behalf and also incredibly rude....

CHAD M.
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Customer did not leave a comment.

Moua X.
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I requested 4 hours of use for rental qith email confirmation. I was charged 16 hours instead. I had even told the owner i would have the equipment back in 4 hours yet my billed contract and statement showed 16 hours.

Paul S.
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Quick and courteous, come around the backside instead of coming in off memorial drive

Austin D.
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Customer did not leave a comment.

Deon S.
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MAX B.
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AARON N.
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Nick K.
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MICHAEL B.
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This was the first time I had to return a rental back to the location I got it from instead of the location closest to me. I found that odd.

John S.
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I was very impressed with everything ready to go. I guess I would have liked a little tutorial on where everything is on the truck, such as the emergency brake. One of the 12 Volt outlets did not work and my Garmin ran out of battery. I found another one in the truck when I had to stop. Overall the location was great and the woman handling my truck was extremely efficient.

ROBERT W.
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The employees were courteous and helped me as soon as I arrived. They processed paperwork quickly and did all the hook-up for me. I was in and out within 10 minutes. They get a 10 on my scale from all vantage points. I have been to other u-haul locations in Philadelphia and Atlanta that were a 0 in comparison.

Olivia K.
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Thank you for the great experience!

Kenneth K.
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Customer did not leave a comment.

kevin P.
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Vincent W L.
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Katherine B.
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Thomas S.
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Mark's Auto Repair was very helpful. Thanks

anne L.
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Rick R.
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Quick, easy pickup.

Charles B.
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John B.
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Absolutely nothing. Your next customer will be as content as me. I was very happy with everything. I would use this Uhaul service again. Thank you so much!

Sally L.
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After a quick check in, they attached everything and I got on my way. Very nice employees! I would be helpful to have been told how to unhook it upon return.

Peggy B.
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Customer did not leave a comment.

Robert K.
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Yong Dao Y.
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Great service!

David S.
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Customer did not leave a comment.

Richard A.
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Trucks very clean, work decently, but it's time to get newer trucks. That will help with gas/mile efficiency. Truck a little bit too shaky and bumpy also. Overall this location offered me a good rental experience.

STEPHEN H.
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Aric S.
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Judith V.
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Todd F.
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It was all great start to finish

matt K.
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Melissa S.
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Dina M.
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Steven H.
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Susan P.
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jorge M.
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jim T.
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Joshua C.
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BRENDA P.
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Michael B.
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Emily M.
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Jeff S.
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Michael W.
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The trailer had potting soil inside and we had to clean it out. Staff very helpful with hooking up and making sure lights worked.

Jerry W.
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Thomas R.
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Carol J.
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Brad L.
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Excellent service. Easy and quick pick up.

Jordan K.
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We had a very poor experience - due to process and not necessarily the location we visited. We rented a trailer from another location. When we arrived at the 1st location, we were told to go to this location. It would have been nice to be told ahead of time we needed to switch locations. When we got to Mark's Auto Repair, it was closed for the Memorial Day Holiday so we tried to use the app to do mobile pickup but it wouldn't work so then we had to call and struggled to get through IVR to actually talk to someone. When we finally talked to someone, we were told we had to talk to someone else. Then that person had to get manager approval to remotely release trailer. We had to hook the trailer up ourselves and send pictures of hook up. We were told we couldn't text the pictures, we had to email them but the file was too big while still on the phone so we had to hang up and send picture. We asked for the phone number of the person (Joann Leu) helping us and she said she would call us (wouldn't provide number). Ten minutes after sending the pictures and no call back, we called again and then had to share everything again with a new person. Seven minutes into the call with the new person, Joann called back and said we were released to go. While we eventually received our trailer, there are many opportunities for improvement in this process. Definitely not a good customer experience.

tom B.
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All Good. Location is very customer friendly.

Barbara M.
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I checked back in on phone improperly and called Customer Service and they said, "too bad. You did it wrong. You will be charged a late dropoff fee. I can't help you". Very rude customer service. I actually dropped off two hours early.

Matt B.
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Customer did not leave a comment.

JOANN S.
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Customer did not leave a comment.

Greg W.
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Same thing. Easy and quick drop off.

Bryan H.
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Gordon S.
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karl P.
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Dave B.
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Douglas H.
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WAYNE G.
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As always, first rate service from Marks Auto.

David G.
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With current events being what they are, I don't know what you can improve on. Preserving safety of your employees as well as customers, well done. I'm very satisfied.

Amy F.
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Quoted online that the total would be $80 and got charged $139 as they charged a rental rate plus a service fee rate too so totally not what I was expecting.

Paul N.
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I dropped the tow dolly during business hours, the lady at the location was very helpful. I dropped the truck after hours. The person at the toll free number was great, she walked me through the online drop off procedure on my iPhone. She was just the beat customer service person.

Stephen F.
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great customer service, this was not my original location preference but it did work out.

Randall F.
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Customer did not leave a comment.

Justin V.
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Trucks should start with a full tank of gas so you are not guessing how much fuel you need to put back in

Mark W.
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Customer did not leave a comment.

James S.
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Chad P.
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Friendly service.

Vicki M.
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Dave A.
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Allen B.
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Brian F.
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Great customer service and flexibility to accommodate my schedule.

Brian F.
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Customer did not leave a comment.

Nicole M.
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Very easy. Very friendly. Would definitely recommend!! Thank you!

Dan T.
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The young lady who greeted me was prompt and most courteous and just a very delightful person and I could not of been more satisfied! I would happily recommend this U-Haul dealer to anyone!

Steve M.
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This location is well run, highly professional and terrific people. They do a great job and care about their customers.

bob H.
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Very professional & courteous. Great job!!!

Tom B.
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Customer did not leave a comment.

Lowell F.
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Ron H.
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MARK D.
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Fast and friendly!

Andy H.
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Great service. Easy to access and get checked out and checked in.

Randy S.
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Customer did not leave a comment.

Tracy S.
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Nothing perfect as is

Jeanne W.
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Chelsea K.
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der L.
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doug L.
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Very efficient and friendly. Good Job.

Tim W.
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Much better customer service is needed. Got a major run around trying to rent this piece of equipment. Very frustrating!! The equipment itself worked well.

George S.
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Customer did not leave a comment.

Thomas H.
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Customer did not leave a comment.

Zachary B.
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I had to pick up my Truck at Marks, beacause Grand Rental Station in Appleton, coded my truck incorrectly. So the app didn't work. I had to wait for 45 min on customer service and it cut into my rental time. And I was only refunded a dollar. The Marks Auto experience was perfect.

No reviews have been submitted for this location.

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