The personnel at Marks Auto are always professional and courteous! They are the best.
WANDA P
Customer Reviews for Marks Cycle & Auto Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful to assist
Theodore RShop was closed. Fortunately a worker in the parking lot was available to help. No specific directions given. Thank goodness for the app.
Wayne BThe staff was polite and quickly got me in and out with the trailer. Far superior customer service compared to another location nearby.
Evan KThey will give you all the time you need to make the transaction clear, understandable & comfortable. I highly recommend them to anyone needing help & clarity in renting a u-haul. These are people of integrity.
SANDY LJust dropped truck off it was convenient I didn't meet anyone it was closed
Lasean SThis location was supposed to be 4 miles from the place my daughter moved into but once I put the address in my phone to leave my daughters apartment it was over 24 miles away which is part of the reason I went over the 90 miles I was only allowed and the charged me a 40$ fee for going over the mileage on my credit card.
MITCHELL SSuper helpful location people were kind and courteous.very sincere. Needs to widen driveway for two-way traffic.
russell sMandy was exceptionally helpful and friendly. Check-in and out procedures were quick and easy. I knew at the start what my cost of renting was, so there were no surprises. The van was clean, well-maintained, and comfortable. Most importantly, it got the job done. Great customer service! Thank you!
Roger WThank you everything is good the way y'all have it. The guy that waited on me was so knowledgeable and polite. His name is Mark.
Cindy JThey were very helpful and considerate.
William MI called and they were very helpful. Gave me easy app instructions to pick up at my desired time.
Jayson BGreat experience, great customer service
Terry HIt wasn't my ideal location but it served its purpose.
Wanda Dmy truck was in a worst condition and they charged me even when the truck broke down
Gautam BNone
Walter DMarks is the best with u-hauls and sales and service is impeccable. If I ever need anything to do with my Heritage I go to Marks😎
Maria AStaff is very personable. They called ahead of Mobile pick up to ensure I was aware of key location. Definitely will use this location again !
Pamela WThe owner who assisted me at Mark's Cycle and Auto Shop was very nice and personable. He made this transaction flawless. I recommend Mark's for uhaul service without a doubt. My final bill reflected exactly my uhaul usage with no weird extra charges. I'm definitely satisfied. Thank you.
Tammy PN/A
Christine MCharged for equipment that i purchased that wasn’t present on my arrival to get the Uhaul. They called me on a Friday saying they could make accommodations and I called back on Saturday and left a voicemail, however those accommodations weren’t fulfilled.
Bradford HEveryone was very friendly and professional. Everything went very smooth and fast , l will definitely come back Thank you
Cris TMark is super nice and helpful
Warren BCustomer service was amazing. Keep it up! I was in and out within 10mins.
William BYour staff was both knowledgeable and very helpful. Kindness always wins the day.
RAMON LMy issue is with the New Bern Ave location. I scheduled a mobile pickup and when I arrived they failed to program it as such and I was there to pick it up and it wasn’t ready. I had to drive 30 minutes to pick up a van from this place. Not their fault but that also increased my mileage charges as well as took a lot of time. This ruined the whole experience for me.
Erica ELocation needs more room and lights for late evening drop offs
Jerome CDo exactly the same thing. Great service, friendly, efficient, and accommodating.
Michael SFirst time uhaul user and it was very fast and easy thank you!
Vicki NHi mileage truck 161k. Closed on Saturday’s. Prefer in person returns. On line return link didn’t work.
Audrey MNice people
James PVery helpful - great customer service experience.
Joshua MThe staff was amazing very professional.
TERESA SLoved the services n friendly ppl, would go back to rent from this location
MARY RNothing at this time, customer service was excellent at this location.
Donald HThe 24/7 share process was hard for me to self-check in. The locks were extremely hard to open. I had to call customer service twice. But, I can say the customer service reps were very helpful and talked us through the process.
Shirley JCharged a "wrongdropoff" fee without contacting us. We moved our college son back home from FL to NC . I wasn't aware of the fee charge until I received a notification email of receipt.
Niya CI had a wonderful experience with this location. The personal service was exceptional. I will be using them again to complete my move!
Anthony MWonderful.
Deborah TI chose a location close to my home to rent the van. The pick up location was changed to a location further from my home without any mileage credit. The correct thing to do would be to move the van to the location I chose. No customer satisfaction was factored into the Uhaul decision.
Brian HI filled the gas tank to 3/4 tank which was more than I was suppose to put in!!! The lot is on an incline so I don't appreciate the extra gas charge! Also the check engine light was on when I picked up the truck!
Michelle Heasy transaction, straight forward and clean
Matthias GIssues with app and service!! Did not allow us to check in
Adam SPlease make it EXPLICITLY clear that vans have to be the same drop off location. I put a completely different location for the drop off and was not notified of this policy until I had gotten the vehicle. It double my driving time and was incredibly inconvenient.
Hannah ZWe requested another location. This location was friendly and fine. The mirrors on the truck were not great.
Austin CWe were never told by uhaul this was a remote pickup. We waited a total of 1.5 hours because even uhaul didn't know how to access the keys to our truck. Also we didn't receive the equipment we rented as extra!! No more uhaul for us!
Robin MLocation was good, owner very nice and friendly. A bit tight getting out and no where to make a uturn with a 20 foot truck on a busy road, used extra mileage needing to go around. Made it to destination and drop off location with just 4 miles to spare. Truck had some significant damage by exhaust.
Victoria YGreat customer service!!!! The owners there were absolutely wonderful!!!!
alex eDifficult to access the parking lot depending on direction you are coming from - driveway is a little hard to find, and is somewhat difficult to access with the 26ft truck
Denton RCall the customers as it says the rental company should do. Especially for 24/7 service. Mark never called me to say the key would be in the truck. I ended up getting the rental about 2 hours later than requested. So I didn’t get the full time I paid for. He was quick to say bring the rental back looking out for the next customer but didn’t look out for me. The guy was dirty and unkept as though he was working in oil and dirt all night long.
Dennis FThe truck needed oil. The customer service was excellent . The trucks tires were worn out. The suspension was shot. The truck shook and was difficult to control. The engine burned oil.
Barak QVery convenient. Process was easy. Mark was very helpful and great to do business with!
Tamica LExcellent and personal Customer Service. This has now become my favorite place to rent a truck! Should I have the need to rent in the future, this will be my first stop. Customer Service means a lot and again, the service at this location was excellent!
Andrea MMy original appt was at 830am at a different location at Piney Grove Mini Mart, Holly Springs, NC. At 8am that day, I was notified that the pickup location had changed. When we arrived at the new location at 9am, Marks Cycle & Auto Shop, it was closed. We called U-Haul and was told we could just take the truck as it was ready for us. It was not. It had an automobile hauler/trailer connected to it and the key was locked in the back of the truck and neither the blankets nor the applicance dolly was loaded. When the owner finally showed up at 920am he was able to dispatch us with everything we needed.
James BGreat experience overall. Pickup and drop off were hassle free.
Shauntay J